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Toyota of Simi Valley - Service Center
Simi Valley, CA
1,409 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,409 Reviews of Toyota of Simi Valley - Service Center
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January 20, 2015
Bad, bad review for parts department This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $ This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $200 for going through them. When I attempted to use this coupon in December to purchase illuminated door sills I was refused. I was told by the parts manager they since they are running a 20% off parts I could not use the coupon (although the coupon clearly states you simply cannot COMBINE discounts). I was told to return in January. Today I went in again. The 20% sign was still up and I imagine it is always there. Again there was a lot of time spent verifying the coupon. After checking with a manager I was then told the price of the part had gone up and they would ONLY charge me $200.00. That, of course, would mean this item retails for $400.00. I questioned them but in the end decided to purchase the item. Then I was directed to the service department to get a price for installation. After someone chasing after about five different people I was quoted $390.00 for installation only. REALLY!!! After leaving I quickly called Thousand Oaks Toyota. They quoted the part at $299.00 which I later determined is the retail price for this item. They also quoted me $125.00 for install. Let's see ... that is $175.00 LESS than DCH quoted me with my coupon. This is nothing more than a scam and a rip off. I returned to DCH, cancelled my order and got a refund. I advised them to never go into their lunch room and start complaining about government dishonesty and being ripped off because DCH contributes to the same culture that creates angry, disgruntled citizens by their dishonesty. I came home. Purchased the part on line for $245.00 with shipping and will have a body shop install it. I don't care if I paid more because I would never give DCH the satisfaction of getting any money from me in this manner. Recommendation. yeah...don't buy parts from DCH. Shop around, dealers, body shops, on line, anywhere but DCH. And if this is indicative of the dealership I guess you need to be very careful of your purchases and service as well. Such a shame that people continue to make decisions to work for dishonest companies thinking saying I'm sorry covers it all. Uh huh, sorry you got nailed no doubt. Things will never change until people stand up and refuse to accept it or perpetuate dishonesty. More
by ljk
Employees Worked With
Michael Dowl
December 10, 2014
Horrible Customer Service I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolute I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolutely horrible. Today, not only did they blatantly make fun of me in front of other customers, they also accused me of lying about my car, told me that the mechanic who serviced my car ruined my car, and basically told me I was crazy. They were extremely rude and it seemed as though it was sexism at its finest. I know for certain I wouldn't have been belittled or talked down to if my husband had been there. Such a disappointing experience. Please don't go there if you can avoid them. More
by Pgltsbby
Employees Worked With
Duke
September 04, 2013
Worst service ever. I had to wait for more than 2 hours for a scheduled maintenance, which normally takes 30 mins. If I did not ask the service advisor they would not even check that my car was done. I was for a scheduled maintenance, which normally takes 30 mins. If I did not ask the service advisor they would not even check that my car was done. I was checking my car since you can see it from the waiting area and nobody was attending to it.The service manager even said that he called me yet the car was not even ready and I was there going back and forth in front of him and he had the guts to say that. He was even smiling with the service manager, how inconsiderate of them. I just want to finish my free scheduled maintenance and I won't ever bring back my car over there for service. Toyota cares is there motto yet they should be ashame that they have no way to monitor their dealership all they want is sales and money! More
by octagontrading22
Employees Worked With
Matt
June 19, 2013
SERVICE CUSTOMER’S BE AWARE! I was "HELPED" SERVICE CUSTOMER’S BE AWARE! I was "HELPED" by a couple of DCH Toyota's Simi Valley finest today! AMANDA and PATTY. By far the worst experience I h SERVICE CUSTOMER’S BE AWARE! I was "HELPED" by a couple of DCH Toyota's Simi Valley finest today! AMANDA and PATTY. By far the worst experience I have has at any service center. I made an appointment for 12pm and told Patty over the phone that I had a competitors couple. She said that they would allow it. So, I arrived at the appointment time and AMANDA told me the stopped taking coupons. When I informed Amanda that I called and got approval for the coupon by PATTY she said that there is nothing she can do. I was there and in order to salvage the rest of the day I reluctantly agreed to their higher price. After three hours to do simple oil change I got my car and drove off. Then I noticed my car was leaking oil. I took it back and waited another 2 hours for the problem. They said the oil pan nut was not put on correctly and they wanted $300 to change it out! I had to fight tooth and nail for them to fix the problem they created. AMANDA & PATTY WILL SCAM YOU! More
by rmt818
Employees Worked With
Amanda and Patty
May 05, 2013
Without Nick, Simi Valley Toyota would have lost me as a customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I fir customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I first noticed a problem 4 weeks ago, and I called right away and Amanda set up an appointment to have it checked. Of course, the seat belt worked fine for the mechanic. I was told they could do nothing and to bring it back when it happened again, so the next day when it happened again, I brought it in --the service department was closed, but lucky for me Angel was able to see the issue. And so I had to make appointment 2--3rd visit. The teck confirmed the problem, and since no one ordered the part, just in case- I had to make another appointment to install it. This makes visit 4-same issue-to install-- And as it goes, someone either ordered or someone sent the wrong part. So near the end of the day, Amanda called and said I have good news and bad news, Now Amanda had the car for 4 hours-(quoted 2 hours)-I was under the understanding since this was the 4th time here--they were going to jump on it straight away. I was wrong, I did have an oil change done this day, and when Amanda said they had the wrong part-I suggested that at least i could get an oil change for my trouble. Amanda said she would see what she could do for me. I picked up my car and Amanda said she got a discount approved. $10.00 for 4 days. Since she said she got the $10.00 approved, I felt I needed to speak with a higher manager than the service manager. Lucky, I went into the show room--where I bought my car. I spoke with Nick--He made the customer service difference. (If we don't take care of the customer--someone else will!). I wanted to let the corporation know how one employee makes a difference. Nick took care of my oil change charge, but more important is that he cared about how I was treated- and he wanted me to leave with a positive experience. Thanks-Nick. Feel free to contact me, William Christopher 805-341-1594 More
by Wchristo
Employees Worked With
Angel Ascencio, Amanda Robinson
January 25, 2013
Once again this dealership stepped up to the plate and went out of it's way to assist me in receiving a discount from Toyota Headquarters that had expired. They never said that it could not be accomplish went out of it's way to assist me in receiving a discount from Toyota Headquarters that had expired. They never said that it could not be accomplished. They called headquarters and were able to reinstate the discount for both cars that were leased. It shows that this company will always keep the customer first in satisfaction. More
by Rita&Jules
Employees Worked With
Angel Ascencio, Ricardo Salazar
December 16, 2012
Dropped off my car at 1:30 on a saturday to get an oil change, which was my first maintenance. Later i found that my car was done at 3:00 and yet the service center never contacted me to tell me that my c change, which was my first maintenance. Later i found that my car was done at 3:00 and yet the service center never contacted me to tell me that my car was done. Later i call at 7pm to find that the service center was closed. I had to call multiple numbers to get a hold of someone who could even look for my car and tell me that i could pick it up. I find out that the service center is closed on sundays which means i would have never received a call until monday morning that i could pick up my car. When i arrived at the dealership I overheard another person on the phone with the receptionist that had the exact same problem. One of the sales associates brought me my paperwork and keys, without even checking any form of identification. I wanted to speak to a manager but all were gone. They told me to call back on sunday and told me that someone would be in to handle the situation. No one was there the whole day. now i have to wait till monday to complain to someone about this stupid incident. More
by ejmarquez30
Employees Worked With
Amanda Robinson
December 11, 2012
My wife had questions about using the bluetooth and navigation in a Scion we just purchased at another dealer and Jason was extremely helpful. She was not charged anything even though he spent 20 minut navigation in a Scion we just purchased at another dealer and Jason was extremely helpful. She was not charged anything even though he spent 20 minutes helping her and even got another service employees unput. More
by F.B.Thomas
Employees Worked With
Jason Borst
September 15, 2012
I took my Toyota Corolla 2007 for transmission oil change and ever since then my car started to have more problem. It started shaking and had a wheezing noise. All started from the time I took my car for o and ever since then my car started to have more problem. It started shaking and had a wheezing noise. All started from the time I took my car for oil change to DCH. Now I have to pay extra money. Their service is such to just add more problem to car and charge people more. I had the worse time of my life taking my car for just a basic oil change to them. I DO NOT recommend this dealer even for a basic oil change. More
by azfata
September 08, 2012
Took car in for oil change and tire rotation on my van. Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 yea Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 years I've owned the van. Now rear hatch won't close at all and I was left stranded at VONS with groceries in the van and the rear hatch unable to close. I requested to have the car fixed at another Toyota dealership due to previous issues by this dealership, such as them selling me and installing the wrong sized tires on my car that wore out in a year and they admitted they sold me the wrong tires. Not enough room here to list all the issues we've had with this dealership over the past 7 years. The Service Manager has informed me that he can not help me accomplish getting repairs done at Thousand Oaks Toyota and I have to make all the phone calls myself. I never wanted to be an employee of Toyota, but I am sure having to put in hours of my own time getting my van repaired after they installed struts that are not supported by the motor. I was informed by Simi Valley Toyota Customer Service person named Crystal that this has happened to at least 9 of the vans on this recall at the Simi Valley Dealership. Why I had to hear that from her and not the service manager is because the service manager said he was unaware of this. It is his job to be aware of this information. He also would not guarantee the work on my van if I brought it back to them, stating, "Anything can happen" when I asked him what if I bring my van back to you and more things go wrong? Not what a customer needs to hear. A customer needs to hear, "I am so sorry that this has happened to your van. It has happened before with this recall and we know how to fix it. We will have your van back to you in a timely manner and have full confidence that we can fix the problem that was created when we did the recall." Greg did not have his facts straight when he said to me that I had called to have the recall performed. All he had to do was check what I wrote on my night drop box envelope for type of service to be performed. It stated, "Oil Change and Tire Rotation." We were never notified of a recall prior to bringing the van in for the aforementioned service and certainly did not request it. When I tried explaining this to the service manager, he started harrassing me, and telling me that I must be a very unhappy person who always needs to be right to keep going on like this. Well Greg, when you don't have your facts straight, and keep talking over me, I am going to keep telling you what the facts are and if you can't handle the truth then I need to speak to your boss. When I asked for the name of Greg's boss, he told me that it is a corporation and I'd have to look it up! He then started rambling some very unpleasant, harrassing statements that I do not wish to post here and I told him I was done with him and would be hanging up. Stay away from this dealership. They are not helpful and they blame the customer. More
by mindi_hampton
Employees Worked With
Greg Thoma
