Toyota of Simi Valley - Service Center

Brought vehicle in on Friday morning of Memorial Day weekend. Visit was for several periodic services and to investigate occasional thumping noise. It was very, very busy! Periodic services were all don weekend. Visit was for several periodic services and to investigate occasional thumping noise. It was very, very busy! Periodic services were all done quickly. Expert technician for investigating thumping noise was very busy, so I let them keep the car overnight. He was able to diagnose the problem (problem with a front shock) and do the repairs early Saturday. I had the vehicle back on Saturday evening of the Memorial Day weekend! Excellent service, especially considering their workload! Over the years I have purchased at least 4 vehicles (2 new, 2 used) from this dealership and they have always treated us well. Bravo for a job well done! More

Great service. Again Raul provided great customer service and the person that drives the shuttle (Michael I think) was very nice and friendly with a good attitude. Again Raul provided great customer service and the person that drives the shuttle (Michael I think) was very nice and friendly with a good attitude. Usually service at other dealerships is like the DMV. So I say good job Simi Toyota. Thank you. More

Appreciated Isaac taking the time during the Memorial Day car sale to help me with getting my car set up online. car sale to help me with getting my car set up online. More

Everything was done, recall and 10,000 oil change plus buffed out a scratch. Was easy and on time buffed out a scratch. Was easy and on time More

Another pleasant no worries experience at Simi Valley Toyota. My routine service proceeded without drama or conflict. Recommend this establishment very highly. Toyota. My routine service proceeded without drama or conflict. Recommend this establishment very highly. More

Easy to schedule an appointment. Even got one same day, which is unheard of for a dealership. Even got one same day, which is unheard of for a dealership. More

Manish has been very kind, knowledgeable, quick, and efficient in guiding me through my vehicle’s service at Toyota. Great service! Thank you Manish! efficient in guiding me through my vehicle’s service at Toyota. Great service! Thank you Manish! More

The "normal" service was excellent but a safety software update on the front camera resulted in my back hatch incapable of opening with keyfob or dashboard button. I didn't discover this until an hour or tw update on the front camera resulted in my back hatch incapable of opening with keyfob or dashboard button. I didn't discover this until an hour or two after I returned home and needed to load something. Two stars might seem a low rating for this, but this is the second time this has happened in a software update. Both times, the problem was easily fixed with a new upload, but the service department should have checked all systems before declaring the service done. More

Did a lot of preventive maintenance and it was done on time. I had a tight schedule and they got it done. time. I had a tight schedule and they got it done. More

Dealership easy to get to. I was welcomed by service representative Rob. This was my first time there. All issues handled as communicated. I am very pleased with my experie I was welcomed by service representative Rob. This was my first time there. All issues handled as communicated. I am very pleased with my experience. More