Toyota of Simi Valley - Service Center

Service went well. The van came did come back with a weird fish eye lens effect on the backup camera that was not there before. So that kind of stinks. And I really The van came did come back with a weird fish eye lens effect on the backup camera that was not there before. So that kind of stinks. And I really believe dealerships need to bring back car washes to be included with their services. It was such a nice bonus for the customers, and Covid is over. The only reason to not do it now is cutting cost, not customer appreciation. We spend 60 grand on a van and buy all the service packages, a wash isn’t a big ask. More

Service advisor handled my repair in a timely manner and made accommodations due to the need for a loaner car. However, after picking up my car, I noticed a scratch on the dashboard. It WAS NOT THERE before made accommodations due to the need for a loaner car. However, after picking up my car, I noticed a scratch on the dashboard. It WAS NOT THERE before. I texted advisor of this issue and did not receive a response. My car is only 1 year old and now have a scratch that I don’t know how to get rid of!! More

These guys are cool, knowledgeable and Toyota is no 1 from my decades of driving experience from my decades of driving experience More

Great service, friendly and above all excellent communication Service advisor was really on top of it communication Service advisor was really on top of it More

Very courteous staff and very considerate of the car owners! Quick service with video links to view the services performed. Thank you! owners! Quick service with video links to view the services performed. Thank you! More

Usually on time with service, and the advisor keeps me updated on the status of my car updated on the status of my car More

The staff is always great but your prices and recommendations aren't appropriate. When I came in for a scheduled service, there were over $1,000 of recommended services. I took the list to an ind recommendations aren't appropriate. When I came in for a scheduled service, there were over $1,000 of recommended services. I took the list to an independent mechanic who said that I didn't need two thirds of them yet. The car has only 40k miles on it! I rarely drive because I work at home. More

Timely, clear communication, car was ready at the promised time. The waiting area can use some extra outlets for chargers. promised time. The waiting area can use some extra outlets for chargers. More

Manish was amazing! One of the best service experiences! 10/10!! He was nice, straightforward, kept us informed, prompt, valued our time. He was also nice to our dog! One of the best service experiences! 10/10!! He was nice, straightforward, kept us informed, prompt, valued our time. He was also nice to our dog! The waiting room was also very nice! More

Oscar was very knowledgable and helpful. He took time to explain all services to me, which I appreciated. Thank you, Ann Goldberg He took time to explain all services to me, which I appreciated. Thank you, Ann Goldberg More