Toyota of Simi Valley - Service Center

Dealership is great from the moment I got there the customer service was excellent. Debbie in particular was very efficient and kind - always exceptional the 6 years I’ve been a customer. customer service was excellent. Debbie in particular was very efficient and kind - always exceptional the 6 years I’ve been a customer. More

It isn’t the dealership that I’m upset with, it’s the service advisor that I had. He had a list of things that needed to be done with my car before the mechanics even looked at it. My estimate was unusua service advisor that I had. He had a list of things that needed to be done with my car before the mechanics even looked at it. My estimate was unusually high. Then he quickly talked about a pre-paid plan that was going to cover 4 or 5 future services. I told him numerous times that I couldn’t spend much this month and when I asked him to remove the future service cost ($300), he said that it was too difficult due to it being a contract. Then he added that I needed a $950 suspension and tires. That’s where I stopped him. I will use the pre-paid services and then go back to my trust worthy mechanic for any future service needed. More

The service at Toyota was amazing! They finished my job in less than 30 min! Keep up the good work! They finished my job in less than 30 min! Keep up the good work! More

The online appointment is very convenient for regular maintenance. The dealer checked my car thoroughly and offered a detailed report and a video for feedback. Will come again. maintenance. The dealer checked my car thoroughly and offered a detailed report and a video for feedback. Will come again. More

The best family owned dealership! They treat you like family and we always leave feeling happy. They treat you like family and we always leave feeling happy. More

I like Manish Sharma in the Service Department. He is very friendly. But there were a few times when we did not communicate. For example, I asked to have the Tech apply Lock-Tite on the screws, ini He is very friendly. But there were a few times when we did not communicate. For example, I asked to have the Tech apply Lock-Tite on the screws, initially Manish said you cannot apply Zip Ties. I spoke with Manish and asked him to slow down, and get the dialogue correct the first time VS working so quickly with a higher communication error rate. He toolk this feedback very well when we spoke about it. More

Always 100% satisfied with my service here. I have purchased 3 cars over that last 20 years and have had all of my service done at this dealership. The service reps are always outstanding. They I have purchased 3 cars over that last 20 years and have had all of my service done at this dealership. The service reps are always outstanding. They communicate and get you in and out quickly. Highly recommend this dealership. My last visit was on 7/6 and I had Debbie as my rep and she was outstanding. More

It used to be wonderful, now it takes until 4pm for an oil change on a car dropped of at 9:30 am. oil change on a car dropped of at 9:30 am. More

Kevin McCorkle was very helpful and courteous. The service last one hour. All the staff were very good. The service last one hour. All the staff were very good. More