Toyota of Simi Valley - Service Center

My truck pulled out of the bay, was parked for over 40 minutes, Steven walked by me several times in the waiting area, did not say a word to me. I waited about 3 hours (for an oil change, tire rotation, e minutes, Steven walked by me several times in the waiting area, did not say a word to me. I waited about 3 hours (for an oil change, tire rotation, etc.). Finally, I asked Steven if my truck was finished, he had no clue. My keys were laying on his desk, he printed out the techs report, mentioned the tires, the oil change, and recommended spark plugs and hoses next time I come in. Did not mention the cooling system, which according to the techs reports says it needs Immediate attention, so now after spending three hours there on Friday I am going to have to come back, you guys suck. More

Service is as excellent and very friendly staff . Would recommend to my friends . Oscar was fabulous Would recommend to my friends . Oscar was fabulous More

They are so helpful, fast, and did an amazing job! Oscar was so helpful and understanding! Oscar was so helpful and understanding! More

The service writer was pushy. He asked me if my was paying out of my pocket because I didn’t want to pay for something he recommended. I have a company car I have been bringing it He asked me if my was paying out of my pocket because I didn’t want to pay for something he recommended. I have a company car I have been bringing it in for years. He told me the windshield wipers needed changing and that would be $69. I told him I would take care of it myself. (His response was you act like the money is coming out of your pocket.) More

Everything was ok except my usual advisor wasn’t there. The other service advisor who helped me was good except my car took a lot longer than the ETA he gave me. I also called to check on the status of my The other service advisor who helped me was good except my car took a lot longer than the ETA he gave me. I also called to check on the status of my vehicle, and got hung up on by another service person. I called a second time and finally got a hold of my advisor and he said the vehicle was ready 10 minutes ago however that wasn’t showing on the status link provided by the dealership. Anyway not a big deal but just thought I’d share the feedback. More

Excellent c/s. Steve was very helpful adn prompt with excellent c/s mindset. Will come back here. Steve was very helpful adn prompt with excellent c/s mindset. Will come back here. More

Great, kind and thorough service! The work was done quickly and efficiently with a smile! The work was done quickly and efficiently with a smile! More

Thank you for the great service, Oscar. Service has definitely approved! Thank you for your help Service has definitely approved! Thank you for your help More

Robert Hudson was both personal and professional during my visit and gave me good advice. my visit and gave me good advice. More

This is a family dealership. My family members, at Different times have purchased a Toyota car from there. I really love my 2016 Toyota. Our community was ready for a dealersh My family members, at Different times have purchased a Toyota car from there. I really love my 2016 Toyota. Our community was ready for a dealership that is steeped in Caring, Courtesy, Knowledge and Best of all Customer Service!! Robert , in the service department, is Amazing!! He is very customer oriented and I look forward to seeing him each time I have my vehicle serviced. I know I will always have a complete and thorough check out of my current vehicle performance along with feeling very confident that I have the best of care. Because of Robert , I find myself sharing my wonderful experience each time with my family, friends, neighbors, and women’s club members. He is a Breath of Fresh Air at a time, when Service is so important. Thank you for offering someone with the high Caliber of Personal work ethic that Robert offers. More