Consumer beware! We recently had an issue with our
2007 Hyundai needing a new catalytic converter - so we were told. Service rep A called to inform us of their findings and that it would cost $1008.0
2007 Hyundai needing a new catalytic converter - so we were told. Service rep A called to inform us of their findings and that it would cost $1008.00. Our car was barely over the 80,000 emissions warranty and were informed Hyundai refused to offer any goodwill gesture to us toward the repair. The price quote on the work order I was given went up to $1205.00, apparently service rep A only quoted me the price of the part itself... would be nice to be quoted the price for the entire repair!! We were told we could see if we could get the part ourselves to save money and they would put it in for 2 hours labor charge - $175. We found the part at numerous other Hyundai dealerships for $400 less than SR was charging us. So we ordered the part online (SR gave us the part #) and then spoke to service rep B to schedule a time to install it. He then said it would only take 1/2 hour to put in, not 2. He said the charge would be $49. We had to drop the vehicle off a day early as my husband was scheduled for emergency surgery the day of scheduled repair, due to a cancer diagnosis. This was explained to service rep B.
About an hour before leaving for my husband's surgery, service rep B called to say in a roundabout, confusing, “don’t blame me” way, that there was a mix-up and we were quoted the price for a catalytic converter repair when the part was actually a manifold. He said the labor would be 14 hours!!! It made absolutely no difference to them what they told us and what they quoted us in writing. Basically, the attitude I got on the phone was, we (SR) screwed up (no apology) but you’re going to pay the price for our mistake, too bad. I reminded service rep B that my husband was about to have cancer surgery that day, and thanked him for dumping that unnecessary added stress on us. I also told him not to touch the car.
Two days later, I went in to get my keys and the work order I was given by service rep B, now said it was going to be 20 hours of labor!!! Unbelievable!! I took my car to Cole Muffler down the road to see if they would be able to do it. They are the most helpful, honest people. I am so glad I went there. By chance a mechanic was there from a different car dealership. I explained everything to him and showed him all the paperwork from SR. He said what SR was quoting for the repair was chicken *&%t, that it was a 4 hour repair, 5 tops. He has his own garage that he works in on his days off. He was nice enough install the part for us for $150!!! Would I recommend SR? Absolutely not!! If you value your $$, stay away! I wouldn’t buy a car from them if they were the only dealership in a 200 mile radius! The service manager asked us if we’ve ever made a mistake… my reply, “yes, when we make mistakes we own them… why can’t Simmons-Rockwell?” They think they are so big, and sell so many cars that they don’t need to worry about losing a customer here & there. Well, I hope this review will be seen by many, and many will think twice before giving them any business.