Simpson Buick GMC of Buena Park

I have been going to simpson for three years. I have always sworn by there work and thought they were the greatest guys. Boy was I wrong. They are a bunch of thieves. I had my sun roof repaired by them always sworn by there work and thought they were the greatest guys. Boy was I wrong. They are a bunch of thieves. I had my sun roof repaired by them a few years ago while my truck was still under warranty. The first time it rained my sun roof leaked so I took it in. I was told that it was a drain that was pluged and they cleared it for free. I was very happy, but being in southern california it does not rain much so I could not really tell if they fixed the problem. So the next time it rained it leaked again so I took my truck into them. They did the same bandaid and I thought it was ok. Today I went in because we have been getting a lot of rain and my roof was leaking real bad. Now that my truck has 100,000 miles and I am way out of my warranty they told me that I have a bad sunroof and its going to cost $900 to reseal it, and if they need to replace it, it would cost $2200. So if you are looking for a great dealership to buy a GMC or a place to have it serviced DO NOT GO TO SIMPSON. More

Service manager kept me informed daily on progress on the service required. The part required to replace the transition control module was unavailable from GM and required ten days to be completed which was service required. The part required to replace the transition control module was unavailable from GM and required ten days to be completed which was a long time without the vehicle. There was a rental car available during this period which helped with my transportation needs. More

All of my required service issues were taken care of in one day in a very friendly and professional manner. James is very customer oriented and listens to make sure all requested service is completed. Th one day in a very friendly and professional manner. James is very customer oriented and listens to make sure all requested service is completed. The service department goes that extra mile to please the customer and have the vehicle ready and washed for pick up. I just happen to be one of those very satisfied customers of Simpson GMC. More

We were involved in the Saturn Vue Hybrid battery recall. We decided to try a local GM dealership, Simpson GM. It took 3 months to get a replacement battery, and Jay Malloy hung in there with us the entire We decided to try a local GM dealership, Simpson GM. It took 3 months to get a replacement battery, and Jay Malloy hung in there with us the entire time. Once the battery arrived, Jay and James Simpson worked with us to get the battery put in and allow us a rental car while it was being replaced. We have appreciated the courtesy that Simpson has extended to us during this ordeal. Ron and Tish Ball More

I purchased a new 2011 GMC Sierra Denali 2500HD 4x4 from Simpson GMC. I worked with three great people throughout my experience.. Gary, Brian, and Randy. I worked with Gary to build the vehicle; Brian to wo Simpson GMC. I worked with three great people throughout my experience.. Gary, Brian, and Randy. I worked with Gary to build the vehicle; Brian to work the deal/sales; and Randy to do the finance paperwork. From the time I walked into this dealer I was treated with respect and everyone was kind to me without any pressure to purchase. I knew what I was looking for and it soon became apparent I would need to custom order the truck I wanted. Gary took charge and we sat down for 2 hours building the truck exactly as I wanted it. He never rushed me and he gave me his honest opinions and correct answers about the features I had questions on. 2 months later the truck is here. Gary calls and we do the paperwork process, which I might add only took an hour to complete. Gary and Randy (finance) had most of the paperwork ready to go for me. Brian was there as well and helped answer my last minute questions about vehicle features and aftermarket/upgrade equipment. I picked this truck up on November 11, 2010. When I arrived at the dealership on the big day the truck was already done with the pre-delivery inspection, was washed, filled with diesel, and ready to go for me. Gary walked the vehicle with me, setup OnStar, and answered my remaining questions. Everyone was great to work with and I will definitely purchase another vehicle from this dealership. If you're looking for a no pressure environment and a great, hard working staff to help you along you way, Simpson GMC is the place to go! More

Whether we have a scheduled maintenance item, a recall remedy, or a repair item, we always receive professional, friendly service. Our service advisor keeps us informed of any unexpected issues, and alway remedy, or a repair item, we always receive professional, friendly service. Our service advisor keeps us informed of any unexpected issues, and always communicates any changes that would affect completion of the scheduled items. Even though there are dealerships closer to our home, we have no thoughts of changing from Simpson Buick GMC for all our service. More

I have dealt with Jay Malloy for a number of years at both the Anaheim Hills facility, now closed, and at Buena Park; and he and his service writer crew take excellent care of customers. The service wri both the Anaheim Hills facility, now closed, and at Buena Park; and he and his service writer crew take excellent care of customers. The service writer, Jose Vinnas, is a friend of a friend of mine and was recommended to me. When I return, I will certainly seek him out and deal with him. More

I had the best car buying experience in my life at Simpson Buick. My relationship began when I contacted several dealers in southern California for price quotes. Most dealerships responded, but not li Simpson Buick. My relationship began when I contacted several dealers in southern California for price quotes. Most dealerships responded, but not like Simpson did. Not only did I get price quotes, but, I also received a follow-up phone call almost immediately. After I told Taylor what I was looking for, he assured me the vehicle I seeked was available in the color that I wanted. When I visited Simpson Buick,I decided almost on the spot to purchase. My decision was not hard to make after I took a test drive and toured the facility. Everyone I met seemed interested in me as a customer and a person. Once I decided to purchase, the financial process went as smoothly as well. I highly recommend Simpson Buick as the dealership to deal with when buying an automobile. More

After going to another gmc store and not being treated right Carlos and Jorge helped us and even went 300 miles to get the right truck for us......thank you... I will recommend them to everyone and we are right Carlos and Jorge helped us and even went 300 miles to get the right truck for us......thank you... I will recommend them to everyone and we are already thinking of getting another car...good dealership More

I live in Valencia, more than 60 miles from Simpson Buick GMC and I would not take my car any where else for service. I bought my car here and they have always gone above and beyond for me. I got a great d GMC and I would not take my car any where else for service. I bought my car here and they have always gone above and beyond for me. I got a great deal on my car and have been bringing it to Jose V. and Jay M. to be serviced since. I know I can trust these guys and they take great care of my car!! I highly recommend Simpson Buick GMC!! More