Simpson Chevrolet of Garden Grove

I wasn’t too pleased after this visit. First, while I was being helped, the service representative took a call in front of me and was rude to the caller. Then tried to explain he was upset First, while I was being helped, the service representative took a call in front of me and was rude to the caller. Then tried to explain he was upset due to co-workers calling in. Next, He informed me that I had points available to use towards my service but when I picked up my truck and went to the cashier, he applied all points towards each service and depleted my points. The problem with that was we discussed using the points towards the additive for the gasoline only. My oil changes are usually covered through the plan I paid for. When I tried to speak to cashier about the points, she couldn’t understand the concept of it and was completely confused. Last, as petty as it may seem, my truck wasn’t washed, if they removed that from services they should have mentioned it. In the past, they always washed my truck and it made the service pleasant. More

Great service the staff were very kind and helpful. And I was attended to in a timely manner And I was attended to in a timely manner More

They always do a great job whenever I take my service van in. The service is top notch. in. The service is top notch. More

Always professional, helpful and reliable. No matter how busy they are, they always make me feel Like I am a priority. Thank you, Luis Mejia for your kindness and communication. I know my car No matter how busy they are, they always make me feel Like I am a priority. Thank you, Luis Mejia for your kindness and communication. I know my car is in good hands. More

The person who helped me in the beginning was rude and I felt disrespected. He made comments that were unnecessary. Fist time that some one from this dealer make feel this way. felt disrespected. He made comments that were unnecessary. Fist time that some one from this dealer make feel this way. More

The service advisors are great for the most part. Unfortunately, I've been dealing with the same infotainment issue since I purchased the vehicle & it still has not been resolved. Unfortunately, I've been dealing with the same infotainment issue since I purchased the vehicle & it still has not been resolved. More

I recently had my truck serviced, and I can’t recommend William enough. From start to finish, he was incredibly helpful and communicative. He guided me through the entire process, making it easy to underst William enough. From start to finish, he was incredibly helpful and communicative. He guided me through the entire process, making it easy to understand what needed to be done and what to expect. The repairs were handled efficiently, and my truck is running like new again. Thank you William for your outstanding service and support! More

Thank You for the quick service on doing the maintenance on my Traverse. Also, thanks for letting me know that I can get an uber to and from work when I had some other work done. on my Traverse. Also, thanks for letting me know that I can get an uber to and from work when I had some other work done. More

Had my car for 6 week and you called me in for this service and it took 6 weeks not right service and it took 6 weeks not right More

I asked service writer why it was so expensive he told me it was hard to get to behind the engine and firewall. Come to find out it’s right in front of the engine. I don’t mind paying a lot of money, but I d it was hard to get to behind the engine and firewall. Come to find out it’s right in front of the engine. I don’t mind paying a lot of money, but I don’t like paying when I get lied to tell the truth. More