Simpson Chevrolet of Garden Grove

The service department experience was great, friendly, and pretty quick all things considered, but the pricing for the services was extremely expensive so I decided to go elsewhere for my services. and pretty quick all things considered, but the pricing for the services was extremely expensive so I decided to go elsewhere for my services. More

I always have a great experience working with Luis Mejia. He is extremely efficient, professional, friendly every time I bring my vehicle in for service. He takes the time to explain everything clear Mejia. He is extremely efficient, professional, friendly every time I bring my vehicle in for service. He takes the time to explain everything clearly and keeps me updated throughout the repair process. What I appreciate the most is that the repairs are always completed on time, and the entire experience is smooth and stress-free. Luis consistently goes above and beyond to make sure customers are taken care of and satisfied with the service they receive. His outstanding Customer Service, attention to detail, and commitment to excellence are the reason I continue to trust Simpson Chevrolet with my vehicle. More

Everyone that I worked with on that day was extremely professional and service was finished in a timely fashion professional and service was finished in a timely fashion More

I guess it was fine. William provided me with the details regarding the service for my car, and an Uber for my ride back home. What took for wver was the delivery of my c William provided me with the details regarding the service for my car, and an Uber for my ride back home. What took for wver was the delivery of my car, about 20 minutes to bring my car, its the time that takes me to get to.my home... More

Very helpful team start from sales person ends at the service desk , they are always there to answer questions and find you the best deal service desk , they are always there to answer questions and find you the best deal More

Very professional. They informed me about a few warranty issues that were due to expire and they addressed them. Very grateful. They informed me about a few warranty issues that were due to expire and they addressed them. Very grateful. More

They are prompt and very communicative. My vehicle is always well taken care of here. My vehicle is always well taken care of here. More

I love working with Simpson Chevrolet. Everyone is always easy to talk to, the service department is easy to access, and the service is fast and efficient. We always have a great experienc Everyone is always easy to talk to, the service department is easy to access, and the service is fast and efficient. We always have a great experience. We’ll be back next month for our truck service and look forward to seeing everyone again. Thank you for the excellent customer service! More

The gratitude that Chevy has for their customers is amazing. They take care of me all the time. Thanks to William for checking my car out and fixing the issue before it became a bigger problem, will be amazing. They take care of me all the time. Thanks to William for checking my car out and fixing the issue before it became a bigger problem, will be back for my oil change! More

Communication and service was poor. I asked for a copy of my card health report and it appears a car health report was not done. Although, according to the disclosures listed on the inv I asked for a copy of my card health report and it appears a car health report was not done. Although, according to the disclosures listed on the invoice they had inspected the vehicle (tire air pressure, fluids, exterior light, etc.) and they did not report anything was wrong. However, my left front light was out. When I asked the service manager why I was not notified, he told me the disclosures listed in the invoice are generic and they are only done in specific types of services (not when they replace the spark plugs). I believe this is misleading on the dealership’s part. They should not list a service that was not provided and have you sign and acknowledge they did it. Lastly, they damaged my key. At the beginning the manager did not want to take responsibility, he said my car was a 2015 and the key was old, but I told him that my key was not broken when I left it and I should not be responsible to pay for something I did not damage. He said he would order the key case and replace it, and that it would take about two weeks. I was not satisfied with the service or the people skills exhibited during my visit. More