Sir Walter Chevrolet Company

During the last several times we brought the vehicle in for service, I find it curious that they don’t seem to have a full time “specialist” for what it is we need done. For example we needed a front end a for service, I find it curious that they don’t seem to have a full time “specialist” for what it is we need done. For example we needed a front end alignment and the “Tire Guy” wasn’t in that day. The sunroof’s drain holes needed cleaning out and the “Leak Guy” apparently is the only person who knows what to do and he’s only there on Thursdays. If I wanted a vehicle who needed a specialist every time I brought it in, I would have not bought a Chevy More

If you have to deal with David Foy or Gary Briddle RUN FAR FAr away. They are complete liars. Can I at least get a returned email or phone call or are you too embarrrassed because I caught you in a lie? I FAR FAr away. They are complete liars. Can I at least get a returned email or phone call or are you too embarrrassed because I caught you in a lie? I think the latter. More

Having never purchased a new car before, this was a learning experience for me. JJ was an excellent salesperson...listened to what type of car I needed/wanted and my price range, took me straight to th learning experience for me. JJ was an excellent salesperson...listened to what type of car I needed/wanted and my price range, took me straight to the car that I wound up buying. Bill (finance manager) worked above and beyond the call of duty to get me financing (no credit history) and was able to not only get me a good price on the car but also a very good financing package. They were unable to detail the car the night we purchased it. So, we took it back yesterday and they did an excellent job...JJ even helped my daughters pair their cell phones to the bluetooth system! I would highly recommend this dealership, particularly JJ, for anyone looking for a new car. And Bill is an excellent advocate for financing! I will be happy to addend this posting following future servicing of the car! More

My '09 Cobalt recently stopped starting so naturally I had it towed in for service. Sir Walter promptly provided me with a rental and told me it would take two days to fix and the warranty would cover eve had it towed in for service. Sir Walter promptly provided me with a rental and told me it would take two days to fix and the warranty would cover everything. Fast forward through 9 days of delays and reassuring phone calls, and I get a final phone call from the service rep saying they will not cover the rental. I had to fight my way through it, and they still only covered half the rental bill saying some parts were not under warranty (which took them over a week to reach this conclusion?!). The "factory trained" mechanic even told me at one point, "you know how many of these cars we get in here?" (makes a 'zero' gesture with his hand) "this is the first one I've seen." Insult to injury: I was asked to wait in the office while the paperwork was being completed. I waited for a half-hour before wandering off to find the service rep, at which point he told me everything was ready and to see the cashier inside. Upon visiting the cashier I found another charge on the receipt (clerical error) that I had to straighten out. Now I am stuck with hundreds of dollars of unexpected expenses and my car is still not running properly. Will not return, and I wish they didn't already have my money from the initial sale. Headache. More

I don't know what the previous reviewer's problem was and I would like to hear the other side's story. I have found Sir Walter Chevrolet staff to be very up-front and professional - every one I talked to or I would like to hear the other side's story. I have found Sir Walter Chevrolet staff to be very up-front and professional - every one I talked to or dealt with. There was no high-pressure sales tactics. I purchased a car there in November '09, so met the finance folk. They were very above board. I sincerely doubt that anyone was verbally abusive except the previous customer. I also doubt Sir Walter would want him/her as a customer, so they probably don't consider the loss of this sale a bad thing. More

When attempting to purchase a car at Sir Walter Chevrolet in Raleigh, NC I was treated very rudely by the head finance guy. His conduct was very unprofessional and downright mean, which resulted not only in in Raleigh, NC I was treated very rudely by the head finance guy. His conduct was very unprofessional and downright mean, which resulted not only in a loss of a sale, but also personal humiliation. He not only became verbally abusive, but was close to getting physical as well. I hope he is not like this with other prospective buyers because his lousy attitude made me question the integrity of not only this particular dealership, but of all chevrolet affiliations. This poor and unprofessional attitude is deemed unacceptable and shall not be tolerated. I am unsure if i can trust another chevrolet dealersip after this outrageous experience. More