Sir Walter Chevrolet Company

Not even sure where to begin. I took my car here for two visits in one -the first and the last. I have driven a Chevy for the last ten years and have always taken it to the dealership service department for visits in one -the first and the last. I have driven a Chevy for the last ten years and have always taken it to the dealership service department for maintenance. I relocated recently so thought I would try out Sir Walter for a simple maintenance visit, and asked them to run a diagnostic while there. The staff was unhelpful when I checked in, and turns out they charge you separately for each system they test during that diagnostic test. I get a call later in the day that my car is literally in an undriveable and dangerous condition, with repairs of upward of $2000 necessary for its survival. They told me I had an oil leak and messed up spark plugs, and when I got there to pick up the vehicle, they were telling another customer the exact same thing (the other customer was also not pleased). I took my car in to a different service shop today for a second opinion, literally everything I learned at this dealership that was “wrong” with my car was in perfect condition, and my car was perfectly safe and able to be driven; down to the fact that my oil had no leak and some of the standard maintenance they suggested wasn’t even necessary. This situation felt quite extreme, since the actual service necessary on my vehicle cost less than the price of running the diagnostic with Sir Walter. I have literally not left a bad or negative review for a business in my life. Everyone has off days; this, however, was unethical and unacceptable. Be wary if you come here, and ALWAYS get a second opinion if you do... especially if they pull the old oil leak and spark plug bit on you- a misdiagnosis too dangerous for them to be misapplying like this. It’s making me add a rep I worked with, but none of the people I worked with were available on the list. I do not know Matt, and I did not work with him. More

Completely satisfied 100 Percent!! Being that i lived over 2 hours away this was the BEST experience buying a New Truck i have ever had. Jeramy was professional in every way thru this process and i could over 2 hours away this was the BEST experience buying a New Truck i have ever had. Jeramy was professional in every way thru this process and i couldn't thank him enough. I also want to thank River for also being professional and courteous and picking us up at the Train Station to bring us to the Dealership. Who does that? Sir Walter Chevrolet DOES!! More

I recently was looking for a Chevy dealership to service my 1999 Corvette .It has 2500 miles on it. I was told that they would not work on it because it was too old. They said they would only work on a Chev my 1999 Corvette .It has 2500 miles on it. I was told that they would not work on it because it was too old. They said they would only work on a Chevy that old if they had done all the previous service on it. I guess when its that old Sir Walter doesn't consider it to be a Chevy anymore unless they did all the service on it. More

Awesome experience with River and team at Sir Walter Chevrolet! Entire process was very professional and everyone was patient in answering all my questions. Their website provides accurate information/ Chevrolet! Entire process was very professional and everyone was patient in answering all my questions. Their website provides accurate information/ data on both new vehicle/ trade making it easy to do your research to know before you go. I have bought vehicles from them a couple of times now and highly recommend! More

Man do they have a friendly sales department. You feel pretty good walking out with your new car. But when something goes wrong, which it will because you bought a Chevy, it's a whole different world. Asi pretty good walking out with your new car. But when something goes wrong, which it will because you bought a Chevy, it's a whole different world. Aside from the lack of customer service, they do terrible work. After 6 trips for one issue, it's not even fixed. And no one is apologetic. I would say don't buy a Chevy,but if you're set on it at least don't buy it here. More

Andre was great very knowledgeable and courteous helped me with all the questions I had and was very patient you don’t see that in car purchasing these days he should be commended for his effort Thank y me with all the questions I had and was very patient you don’t see that in car purchasing these days he should be commended for his effort Thank you again Andre Randy Kingham More

No pressure service River was GREAT at helping me pick out my dream car. He did not pressure me or overwhelm me at all, and made the experience relaxing and enjoyable. Th River was GREAT at helping me pick out my dream car. He did not pressure me or overwhelm me at all, and made the experience relaxing and enjoyable. They really worked with my budget and offered great deals and financing options. More

A absolutely fantastic experience. Friendly, safe, and welcoming. I can’t say enough about how great this place is. Dana Weaver is a true gentleman. welcoming. I can’t say enough about how great this place is. Dana Weaver is a true gentleman. More

Sir Walter A customer service representative from Sir Walter contacted me to apologize for the time I lost waiting for an oil change. They offered to pick up my A customer service representative from Sir Walter contacted me to apologize for the time I lost waiting for an oil change. They offered to pick up my vehicle and perform the service. Thank you. More