Skyline Ford - Service Center

Great Service Won Me Back Under previous service management my warrantee claim for undue wear on the convert top of my 2016 Mustang was not taken seriously and denied. I was pr Under previous service management my warrantee claim for undue wear on the convert top of my 2016 Mustang was not taken seriously and denied. I was prepared to redress the situation with the dealership owner or go to the Better Business Bureau if need be. 3 or 4 months later the new representative, Vince, took fantastic care in listening to my concerns and merely days later I had authorization for a new top and a passenger back window that had scoring on it. At drop off Vince secured a loaner vehicle for me and to my delight recognized that I'm a large guy who commutes for work. Instead of putting me in the cheapest little hatchback you might expect he set me up with a great full size Fusion hybrid that gets crazy gas mileage. The week of being without my Stang was much less painful. During the replacement, mid-week, Vince called and gave me updates about the work. I even stopped by once and he was more than happy to show me what was being done. On completion my Stang looks fantastic. All the work was top notch, probably better than factory. He emphasized the 2 year warrantee on all the work. I couldn't be happier and I owe Vince and the guys who did the work much gratitude. My family have been customers of Skyline for many years and at times had concerns about service/repairs (never the product). Vince and the shop team have definitely earned my loyalty and I would refer everyone to use their services. I deal with the dealership in Corvallis from time to time on our fleet vehicle and I don't know how those jokers stay in business. Great job Skyline !!! More

Took my vehicle in for some work done by skilled technicians I wanted some aftermarket parts to be installed by skilled technicians and who better to handle it than a dealer that is so familiar with high powered I wanted some aftermarket parts to be installed by skilled technicians and who better to handle it than a dealer that is so familiar with high powered Fords. Staff was friendly and after some discussion more than happy to take care of the install for me. More

Great & Professional Sservice Took my leased Ford Escape in for a 15,000 mile check up. I have always received excellent service from Skyline Ford's service department. Thanks Fran Took my leased Ford Escape in for a 15,000 mile check up. I have always received excellent service from Skyline Ford's service department. Thanks Frank for another great experience. More

Great people, Great Service Katrina and the whole service staff and crew do a great job and have gone the extra "mile" to provide excellent service. Also the shuttle service is f Katrina and the whole service staff and crew do a great job and have gone the extra "mile" to provide excellent service. Also the shuttle service is fast and the drivers awesome! I am a completely satisfied customer for over 35 years! More

Terrible Service I made a service appointment two weeks ahead. I brought my car in at the scheduled time, which was 8am. By 1pm, I had not received an update. I had to I made a service appointment two weeks ahead. I brought my car in at the scheduled time, which was 8am. By 1pm, I had not received an update. I had to call in and was told my car had not even been looked at yet. I asked why I made an appointment and was told by Vince that it was to check the car in, not to have it looked at. I asked to speak to the service manager and he promised to have the car looked at within the hour. By 3:30, he called me and said they couldn't find what was wrong with it. He said,"sometimes these little gremlins are hard to find." You know what else is hard to find at Skyline Ford? Good service. I finally told him I would pick up the car and take it somewhere else. Of course, the car wasn't ready for pick up until almost 5pm. A whole day wasted and $150.00 spent to find out how much this dealer knows how to fail. Also, I left a voice mail for their customer service person and she never called me back. If you have a ford and need work done on it, take it somewhere else... ANYWHERE else. More

Service for System Malfunction The malfunction light was illuminated so took it in to be serviced. Katrina, the service writer, said it may be several hours before they could fix The malfunction light was illuminated so took it in to be serviced. Katrina, the service writer, said it may be several hours before they could fix it. Actually, the car was repaired in about an hour and 45 minutes so managed to be finished several hours early. I am pleased with the end result as the car was fixed in about half the time expected, the service people are pleasant and knowledgeable and the customer waiting area is pleasant and has coffee available. More

Great service; thank you Frank @ service dept. We just came to town recently from out of state and wanted to establish ourselves and our Ford Explorer with a new dealership/service department. Our We just came to town recently from out of state and wanted to establish ourselves and our Ford Explorer with a new dealership/service department. Our first experience was very good. Pleasant clean environment, good people like Frank Trentacosti that we dealt with, were, knowledgeable, friendly and and answered all of our questions. Service to car very satisfactory. I don't want to leave any one out in the service department including the cashier....a big thank you to the entire service team. More

Wonderful customer service Jason was wonderful. I live out of town and was wanting a pre-purchase check for a truck. He fit me in same day and answered all my questions. He to Jason was wonderful. I live out of town and was wanting a pre-purchase check for a truck. He fit me in same day and answered all my questions. He took time with me to show me the details of the truck and explained some of the things to look for and keep up on with diesels. Wish I lived closer so I could use them again More