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1,260 Reviews of Skyline Ford - Service Center
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February 22, 2016
Crappy Service I HAD to take my vehicle here for recall work as the Keizer Ford dealership was not able to do the work. The service at Keizer is always phenomenal, t I HAD to take my vehicle here for recall work as the Keizer Ford dealership was not able to do the work. The service at Keizer is always phenomenal, the staff are friendly and helpful but the staff on Commercial in Salem are terrible. The first time I took it there, they didn't even have the parts to fix the recall work, even though I had made an appointment. When I got a ride to work in the morning the van was tall and I couldn't even get in it with my work apparel on. The driver made some unfriendly comments and made the ride super uncomfortable. I got a ride back to the dealership from a coworker since I didn't want to ride with the driver again, and then the dealership couldn't find my car......Luckily one of the workers knew what vehicle I had since the work was not completed since they didn't have the parts. My car was across the street and left unlocked which didn't make me feel any better. I had to take my car back to the Ford dealership so that the work could be completed and when they called me to tell me it was ready and my tires/brakes would need to be replaced in the future, they didn't want to talk to me, the person who dropped it off, they only wanted to talk to my husband. Super frustrating when I dropped the vehicle off, I know my vehicle and I'm the customer they called, not my husband. I can tell you I would never go back and it's a shame because Keizer is wonderful More
by barrelrunner33
Employees Worked With
Not sure their names since they didn't want to talk to me
February 17, 2016
Electronic key fob Needed to get an electronic key fob for my car. I called your dealership and talked to Bob in parts. He was very helpful I was able to come to your Needed to get an electronic key fob for my car. I called your dealership and talked to Bob in parts. He was very helpful I was able to come to your dealership and get what I needed. They had the key fob I needed and they programmed it and I was on my way. Thank you. More
by rand
Employees Worked With
Bob in parts
January 22, 2016
They took care of me!! Wonderful experience with Skyline Ford!! They took exceptional care of me and my C-max!! Thank you to Bob Olin in parts and all the guys who worked Wonderful experience with Skyline Ford!! They took exceptional care of me and my C-max!! Thank you to Bob Olin in parts and all the guys who worked on my car!! More
by Kimmibfly
Employees Worked With
Bob Olin in parts and all the guys who did my oil change and checked out my car!!
November 07, 2015
Another Outstanding Experience by the Service Dept. I took my 2010 F150 in to get the climate control worked on which they did, but in addition when they performed the safety/multi point inspection, fou I took my 2010 F150 in to get the climate control worked on which they did, but in addition when they performed the safety/multi point inspection, found a few other areas needing attention that if gone unchecked, would have resulted in a very expensive repair. Jason, the service tech person who assisted me, was great to work with! They ran into a few issues and kept me informed step by step, treated me fair and went the extra mile for me!! Each and every time my pick up needs attention, I will be on their doorstep! Again, Jason my hat goes off you you!! Thank You!! More
by Robert's F150
Employees Worked With
Jason the Service Tech
October 29, 2015
friendly staff! I came in because my grandma hit a deer in her Fusion and cracked the headlight lense. Bob was very helpful and very polite. He said the part would be I came in because my grandma hit a deer in her Fusion and cracked the headlight lense. Bob was very helpful and very polite. He said the part would be in the next day and he followed through with his word. More
by missposton
Employees Worked With
Bob, parts
September 29, 2015
Pleasant and helpful. I came in to purchase an additional Remote for my Ford Focus. Bob was pleasant, helpful, and helped me save $5.00 on my purchase. I would be happy I came in to purchase an additional Remote for my Ford Focus. Bob was pleasant, helpful, and helped me save $5.00 on my purchase. I would be happy to deal with him again. More
by evdeecling
Employees Worked With
Bob
September 22, 2015
Great Service! Great service from Bob in the Parts Dept. I needed to replace a mirror on my daughters car ASAP. They didn't have the part in stock but Bob stated he Great service from Bob in the Parts Dept. I needed to replace a mirror on my daughters car ASAP. They didn't have the part in stock but Bob stated he would have it first thing the next day. Sure enough I received a call by 10 am that the part arrived. They also offered to install it right then and was very happy with making the decision go to Skyline Ford. Thank you Bob! John M More
by John M
Employees Worked With
Bob
September 18, 2015
parts department while waiting for the service department I noticed a touch-up paint display at the parts department counter. Bob was very helpful in helping select th while waiting for the service department I noticed a touch-up paint display at the parts department counter. Bob was very helpful in helping select the correct color which needed to be ordered. The order was placed at about 5 p.m. The very next morning Bob called to let me know my order had arrived. Now that is truly amazing service! More
by fordf150
Employees Worked With
Bob in parts and Jason in service
July 01, 2015
Quiklane excels My air conditioning went out on my car while driving in 100 degree heat on 6/26, and on 6/27, thanks to a word from Jim Donofrio, I was at Quiklane in My air conditioning went out on my car while driving in 100 degree heat on 6/26, and on 6/27, thanks to a word from Jim Donofrio, I was at Quiklane in Keizer that morning. Super experience, especially from the manager, JP, who made the situation hassle-free. Kudos to all involved. More
by author
Employees Worked With
JP at Quiklane
June 10, 2015
First expirence Have a clicking noise in my f-150 and took it to les scwabs and they told me it was a vacuum leak . So I have it towed to skyline ford on commercial s Have a clicking noise in my f-150 and took it to les scwabs and they told me it was a vacuum leak . So I have it towed to skyline ford on commercial st (Salem,Oregon ) and it's there for 2 days and I have to call them for them to tell me they don't know what's wrong with it and there gonna keep it another night . More
by Perm87
