Smail Acura

Best car buying experience My husband and I were so thankful that Smail Honda/Acura was able to get us financing for a vehicle and they helped make the process as seamless as po My husband and I were so thankful that Smail Honda/Acura was able to get us financing for a vehicle and they helped make the process as seamless as possible. Damien worked with us every step of the way and offered insight that you wouldn't normally get elsewhere, as most salesmen are literally just trying to make a sale. He knew that with two kids and one on the way, we needed something within our budget and that was going to be reliable. He kept the line of communication open and let us know what paperwork was needed ahead of time for financing before we came into the dealership which made the process that much easier. I highly recommend Damien and Smail auto group! We won't be going anywhere else! More

Competency and Respect The purpose of this note is to commend the staff at Smail Acura, Greensburg Pennsylvania. I am not an easy customer and for me to pass out accolades i The purpose of this note is to commend the staff at Smail Acura, Greensburg Pennsylvania. I am not an easy customer and for me to pass out accolades is not the norm. However, I do feel compelled to give credit when I experience exceptional and competent service. Our salesman was Clint Robbins. From start to finish, Clint exhibited a competency, relative to the vehicle I was interested in purchasing, to an extent that I have never seen before, and I have purchased more cars than I can remember. Clint took the time to explain every feature of the car and set up the electronics for my wife and me. He was not satisfied until we understood the systems and could demonstrate our competency. Clint even offered to come to our home and set up the home link if we experienced difficulty (we live 45 minutes away from the dealership). Clint's boss, Mike, closed the deal in a professional manner and presented a fair and equitable price that we could accept. There was no pressure--only cooperation and respect. Even the finance officer, Mike, was respectful and couldn't do enough to make that part of the purchase enjoyable. I would highly recommend this dealership to anyone who is interested in purchasing an Acura. Joe More

The difference an informed salesman can make Test drove a car at another dealer. Really liked the car but salesman wasn't very informed. Didn't rule out the car just said we wanted to look a litt Test drove a car at another dealer. Really liked the car but salesman wasn't very informed. Didn't rule out the car just said we wanted to look a little more. Went to Smail just to look around not really thinking we would go any further than maybe test drive a vehicle. Hours later we pulled into our driveway in a new car. Clint knew everything there was to know about Acura and wasn't concerned how much of his time it was taking. From Clint to store manager to used car manager to finance personnel, we felt they were trying to make this experience a good one. They achieved their goal!! If you are looking for a car I would suggest you stop in at Smail. More

A professional and honest way to buy a car The sales department (John Howard), was always professional and very honest with me about the vehicle and purchase price. I traded a car in on this The sales department (John Howard), was always professional and very honest with me about the vehicle and purchase price. I traded a car in on this new car, the first time I traded a car in, I was given a very good price for my trade in. The purchase experience was very professional and honest, not at all stressful or uncomfortable. I did visit an Audi dealer in Pittsburgh, the experience was nothing like the experience which I had at Smail Acura. The Audi4 did not drive as nice as the Acura TLX. The Acura test drive was wonderful. Thank you for the best experience I have had with a dealership and the purchase of a new car. And, having had a previous Acura, I know that the service I will get will be exceptional. Gabe, in the service department, truly deserves a big raise for how he goes out of his way to service my vehicle. Thank you for the wonderful car purchasing experience. More

Great experience My husband and I leased an MDX from Smail Acura. It is our first experience with leasing a vehicle. We appreciated the time and attention the sales My husband and I leased an MDX from Smail Acura. It is our first experience with leasing a vehicle. We appreciated the time and attention the sales associates gave us from the business perspective in understanding the lease process and again in learning the features of our beautiful new car. More

Wonderful! Smail Acura in Greensburg is one of the best dealers I have worked with. They are thoughtful, respectful, knowledgeable, and simply wonderful! I bou Smail Acura in Greensburg is one of the best dealers I have worked with. They are thoughtful, respectful, knowledgeable, and simply wonderful! I bought a 2015 RDX from them and am so happy with my purchase! More

Lies, deception no matter the words used, it's wrong! Traveled with check in hand from South Carolina to purchase a used Yukon Denali and left the same way I came. My very concern was rust, being from a Traveled with check in hand from South Carolina to purchase a used Yukon Denali and left the same way I came. My very concern was rust, being from a state with salt use on roads due to weather. I was reassured that there was NO RUST on the vehicle. There are text messages to prove it. If I could attach pictures I would. I drove eight hits one way to purchase this vehicle and was greeted in the parking lot with a hand shake and told that Saturday's are busy for him and he had appointments but would work back and forth as best he could, but the lady in finance could help me when I was ready. REALLY!?! I then started inspecting and found that rust covered this vehicle's undercarriage and they tried to cover up rust on the doors with a horrible touch up job. The salesman tried to say he informed me there was rust normal for that area. He did not. And that isn't normal. It flaked off into my hand as I rubbed the frame. I'm aware there's a coating but this was worse than that. The vehicle had low miles for its age so I trusted what he said that it was well taken care of. The inside was beautiful and I guess that's all he thought I would care about. Much to his surprise, I inspected under the car right there on the showroom floor. I guess my first mistake was trusting a used car salesman thinking surely he wouldn't steer me wrong traveling from so far away. More