Smail Acura

Genuinely appreciated the overall buying experience. Mike was outstanding....he never became rattled - and always answered my questions/concerns patiently. I do believe, however, I was a tad low-balled Mike was outstanding....he never became rattled - and always answered my questions/concerns patiently. I do believe, however, I was a tad low-balled (even after numerous increases) on the value/price for my trade-in.......but I believe that's universally the case with used-car sales. Again, NO pressure was applied, no silly sales games, either. So, thanks. I will though, next time, learn to set a monthly figure that I cannot exceed - and will make sure the entire cost is covered (monthly charge, tax/title, service warranty....). I overextended myself a bit with this purchase....and, in retrospect, could have probably fought harder to stay on budget. But that's on ME. Anyway, thanks again for everything. Mike and Jim were exceptional.....and everyone at the Acura dealership treated my wife and me wonderfully. We'll be back someday, I promise. More

Smail Acura did an outstanding job of taking care of all of our needs. We had recently purchased a 2003 TL (from another dealer) and Smail was able to quickly and affordably take care of the service needs f of our needs. We had recently purchased a 2003 TL (from another dealer) and Smail was able to quickly and affordably take care of the service needs for that vehicle. While we were at the dealership, we began looking at new vehicles and found that the RDX was a perfect fit for us. We put a lot of miles on our cars, but Smail was able to structure our financing so that the RDX was the lewast expensive option for our needs. Smail's serivce department will pick up our cars when they need work, and give us a vehicle to use while the work is being performed. That works great in our busy schedule. More

MIKE WAS VERY KNOWLEDGEABLE ABOUT THE VEHICLES HE WAS SELLING. I WAS NOT SURE EXACTLY WHAT I WAS LOOKING FOR AND MIKE GAVE ME MANY OPTIONS. HE WAS NOT HIGH PRESSURE, WHICH IS A TURN OFF FOR ME. HE MADE T SELLING. I WAS NOT SURE EXACTLY WHAT I WAS LOOKING FOR AND MIKE GAVE ME MANY OPTIONS. HE WAS NOT HIGH PRESSURE, WHICH IS A TURN OFF FOR ME. HE MADE THE EXPERIENCE VERY PLEASURABLE. I WOULD DEFIITLEY LOOK AT ANOTHER VEHICLE AT SMAIL ACURA IN THE FUTUR. More

I bought a used CPO Acura MDX. I worked with Joe Suto. He was very knowledgeable, friendly, professional and attentive. I felt he went above and beyond. I did not feel pressured to purchase any vehicle He was very knowledgeable, friendly, professional and attentive. I felt he went above and beyond. I did not feel pressured to purchase any vehicle and he showed my a couple of other comparisons. He walked me through how all the gadgets on the car worked and helped me set up my bluetooth and added some numbers for me. He went over my car before I took delivery of it to make sure it was spotless. This was one of the best car sales experience I have ever had. I would definitely buy another car from Joe Suto again. Thanks!!! More

Joseph was from the onset of our first conversation my best description of a great automobile salesman. Joseph was no pressure "How can I help" "What is it that you are looking for". I asked for pricing o best description of a great automobile salesman. Joseph was no pressure "How can I help" "What is it that you are looking for". I asked for pricing on several vehicles, Joseph came back quickly with the pricing on all vehicles available and we left the dealership to consider our options. Joseph followed up in a few days, we took our test drive, negotiated the price and financing options and the sale was complete with the exception of picking up the vehicle. When we picked up the vehicle is was spotless even though it had rained, we went for another drive to familiarize us with the controls and features. Joseph always seemed as excited as we were to purchase the vehicle. He showed that he cared about the customer from start to finish. This vehicle is the seventh purchased from a Smail dealership, and we look forward to the eighth. More

i visited this dealership with an open mind considering the purchase of a new car. the salesperson was very accommodating in every possible way. vehicles were reviewed and there was a no pressure situation the purchase of a new car. the salesperson was very accommodating in every possible way. vehicles were reviewed and there was a no pressure situation into my decision. i am very pleased with my purchase and would highly recommend this dealership to everyone i know. Ron Kadar More

I was very pleased with my experience at Smail Acura. I had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months had been searching for a particular used vehicle for some time and had visited and dealt with MANY dealers/dealerships over the last couple of months and can tell you that I was losing complete faith that anyone still cared about customer service. The others had poor personalities, were not friendly, and quite frankly, seemed that they could have cared less about making a sale, let alone pleasing a customer. From the moment I met Mr. Suto, I felt that he was different. He was extremely friendly, took the time to get to know me, and was very willing to work with me to satisfy my needs. The entire team at Smail Acura went above and beyond what is expected of a dealership. They included many options at no additional charge to satisfy me and help make the purchase easier. They also did a complete cleaning of my new vehicle inside and out which I can say was the best job I have ever seen. They also were kind enough to install a couple of extra options I purchased elsewhere at no additional charge and on their own time. I can not say enough good things about dealing with Mr. Suto and the entire Smail Acura team. I hope I have the opportunity to return the favor and reccommend the business to everyone I know searching for a vehicle or service center. Thank you for restoring my faith that people still do care about the customer. More

I had an excellent buying experience with Clint Robbins at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the at Smail Acura. He was knowledgeable,helpful and very professional. I knew what I wanted to buy, but I was planning to wait until the end of the year due to a variety of constraints. Clint listened to my concerns and helped make it happen four months sooner than I planned. I purchased the car sight unseen over the phone and picked it up five days later. Upon arriving it was prepped and ready to go. Clint's did an outstanding job going over the car with me and walking me through the navigation system and other features of the car. It was exactly what I wanted at a fair price and with excellent financing. It was the easiest, most professional car buying experience I have ever had. I highly recommend Smail Acura and Clint Robbins in particular. More

I had an RDX on lease from Smail Acura and they called me 6 mos before end of lease to see if I'd be interested in another lease or purchase from them. I was interested in upgrading to the MDX and they were 6 mos before end of lease to see if I'd be interested in another lease or purchase from them. I was interested in upgrading to the MDX and they were able to get me out of my lease early. I got a good deal on a demo model with upgrades I normally couldnt afford. On another note, you feel like your part of an elite group by working with the team there. I'm not sure if this is how all Acura dealerships are as I havent been to others. They are running a high-class operation. I had a Ford, Jeep and a VW before the Acura and wow I can tell you that the service is worlds apart. Even their service floor is spotless and their waiting room is plush. I considered looking at other vehicles at the end of this lease; however, I figured i'm pretty spoiled by Smail Acura at this point and will be disappointed wherever else I go. More

The experience of buying a car, whether it is new or pre owned is generally not the most fun thing to do. However, the staff was very friendly, and worked hard to get me the best deal possible. From the s owned is generally not the most fun thing to do. However, the staff was very friendly, and worked hard to get me the best deal possible. From the sales person and the sales manager, to the finance person, they all provided excellent service. I am enjoying my car that I purchased from them. I will definitely consider this dealership for future car purchases. So far I have had no issues with my car, but they have assured me that they will handle anything that may occur. More