Smail Acura

Joseph was very well prepared to meet with us. We came from an hour and a half away. Joseph had a few used cars ready for us to look at. After talking to him and looking at all he showed we ended up getti from an hour and a half away. Joseph had a few used cars ready for us to look at. After talking to him and looking at all he showed we ended up getting a new Acura TL.The buying process was smooth and painless. Anytime I call, Joseph always has time to answer any questions I may have. More

The experience at Samil Acura was the best automotive experiences I've had in over 50 years of buying cars. To a great extent it was due to salesperson Joe Suto who is a real professional - great produc experiences I've had in over 50 years of buying cars. To a great extent it was due to salesperson Joe Suto who is a real professional - great product knowledge, absoultely no pressure, and extrememly courteous and helpful. The F&I folks at the dealership were also a pleasure to deal with. More

Joe Suto dis the following: Greeted me immediately. Joe Suto dis the following: Greeted me immediately. Allowed me to select the vehicle I wanted and test drive it. Pointed out performance attribut Joe Suto dis the following: Greeted me immediately. Allowed me to select the vehicle I wanted and test drive it. Pointed out performance attributes, safety attributes and luxury attributes. Demonstrated all features and settings befoe I left the dealer. More

It was a very nice, clean and friendly atmosphere. Everyone was very nice and helpful and the salesman made sure I knew all of my options before making a decision. I did not feel pressured or misguid Everyone was very nice and helpful and the salesman made sure I knew all of my options before making a decision. I did not feel pressured or misguided. I was very happy with my visit and would recommend anyone to the dealership. I was very pleased and LOVE my new car! More

Dave Kimmick was very professial, and made our purchase of a 2012 RDX a good experience. We will recommend Dave Kimmick, and Smail Acura to our friends. Ron & Joan Bacco of a 2012 RDX a good experience. We will recommend Dave Kimmick, and Smail Acura to our friends. Ron & Joan Bacco More

My experience at Smail Acura was very positive. The staff was very friendly and knowledgable. The price was also reasonable. I would recommend the dealership to family and friends. staff was very friendly and knowledgable. The price was also reasonable. I would recommend the dealership to family and friends. More

I was very pleased with my experience buying my acura tsx from Smail acura.My salesman Clint Robbins provided a low pressure atmosphere while giving me all the infomation I needed to make my decision.I felt from Smail acura.My salesman Clint Robbins provided a low pressure atmosphere while giving me all the infomation I needed to make my decision.I felt good about the deal we negotiated.Overall I can say I had a great buying experience. More

I needed new parts for my 03 RSX due to improper installation of aftermarket headlight assemblies by the previous owner. The staff at Smail Acura Parts Department were friendly and helpful in findin installation of aftermarket headlight assemblies by the previous owner. The staff at Smail Acura Parts Department were friendly and helpful in finding the components I needed and shipping them to me as I live some distance from a dealership. The parts I purchased now may be insignificant, but Smail Acura made an impression on me. When I finish college and am able to purchase a brand new Acura, I won't forget you guys. More

My husband and I were looking for a vehicle for me to drive. He is handicapped and has his own equipped van. I had been researching vehicles and had the Acura MDX at the very top of my list for serveral drive. He is handicapped and has his own equipped van. I had been researching vehicles and had the Acura MDX at the very top of my list for serveral reasons. Once arriving at Smail, I was immediately greeted by Todd Rohaly. I explained to him that I had placed a query online and had been exchanging emails with Clint Robbins. He told me that Clint was with another customer, but would gladly show me around until Clint was available. We were so impressed with having Todd so willing to help us and not recommend that we wait for Clint. Todd took care of every question we had, provided us with meaningful information about the vehicle, and maintained a very professional, yet personable demeanor throughout the process. When Clint was available, he took over certain areas while Todd worked on related needs to complete the sale after our decision was made known. They worked together as a team and at no time did we feel that we were breeching a contact initially made with Clint. Smail is a wonderful place to do business and these employees are proud of their product and present it as such. Of course, the car speaks for itself in price and it is delivering everything that Todd and Clint had promised. We love it, and would love to give our business to Smail when we begin shopping for a vehicle that can accomodate my husband's mobility issues. More

We have been buying cars from Smail family of dealerships for 20 years. We decided to trade our 2001 Acura CL in for a new 2012 TL, provided the deal would be acceptable (trade and new car). Because of our for 20 years. We decided to trade our 2001 Acura CL in for a new 2012 TL, provided the deal would be acceptable (trade and new car). Because of our past VERY POSITIVE experiences with Smail, we decided to again approach them. We were introduced to a new salesman (Clint) by our longstanding service engineer (Gabe) who explained that our old salesperson was no longer at Smail Acura(after selling us the past two Acuras). Knowing the extremely level of technology, we needed a salesperson who could explain each and every feature to our full understanding (why buy features that we cannot understand or use). My first visit was to meet the new salesman, Clint, and learn about the TL SH-awd w/tech package. Even though they did not have one of these on the lot, Clint spent over a hour talking about technology, safety, improvements over previous models/years. Clearly, he knew his cars and how to talk with his customers. Before leaving that first day, we traded contact info (emails) and he kept us abreast of incoming inventory. Two days after the correct TL arrived at the dealer (three weeks later), my wife and I made an appointment to come out, test drive, and talk about a deal. Prior to the appointment, Clint clearly explained in an email what the new car would be priced at, including dealer applied options. This proved to me that Clint (Smail Acura) was not hiding anything and presented a fair price before we arrived (I did research the car and price to be very fair). Upon arrival, he spent two hours with both of us on a detailed review of the vehicle, how it compared to the previous year's model and how it would be much different that our 2001 CL or my 2004 MDX. A long road test with plenty of opportunities to demonstrate the ride, handling and features was then conducted. At that point, I asked for a review of our trade. Only 10 minutes later, the value was returned to me (a bit less that I was hoping but the car did have 100,000 miles). We shook hands 5 minutes later and began paperwork that evening. It should be noted that Clint was not scheduled to work the evening he took our appointment but did so to match opur tight schedules. Deliver day was two days later and again, everything was picture perfect with documentation and the exact same numbers as was agreed to previously. Again, Clint took another hour to review features and get us comfortable with the new vehicle. Delivery was flawless between Clint and the Business Manager - zero pressure for anything beyond the purchase. After the third day with the new vehicle, our salesman once again called to see if we had any questions or concerns and offered to meet with us for an additional training session so that we are certain to take advantage of all the car had to offer. To finish, I work in heavy manufacturing and have seen many changes to our products and to customer service. This dealership, Smail, stands out to me with the respect that they give to each customer, time and time again. The same holds for their service department, which again, draws me back to them. If we were to move, I would most likely return to one of his dealerships for a new vehicle, and if Acura, would again return to this salesman. More