Smail Mazda

Disappointed I purchased a vehicle from Smail in 2013 where I was also talked into purchasing Auto Butler (even wrote a nice review). I originally drove to Greens I purchased a vehicle from Smail in 2013 where I was also talked into purchasing Auto Butler (even wrote a nice review). I originally drove to Greensburg from Pittsburgh to test drive a new, model-year older vehicle, and Smail was the closest dealership to me that had one in stock. If my salesman Clark wasn't a good guy I would have purchased in Pittsburgh since I decided the older model was not for me, but I stuck with Smail because I was treated good and they price matched and beat my trade-in by a few hundred dollars. The involved parties were aware that I was commuting from Pittsburgh which was over an hour drive for me. I was told that I could go to ANYYYY Auto Butler. I even went as far as asking if I moved from Pennsylvania what my options were and I was assured that there were Auto Butlers throughout the U.S. I was also told that the service would take 1-3 hours (allowing me to sit and wait and not waste my entire day). However, when I called to schedule I am told that I have to leave my vehicle for at least 5 hours. This means I need to either take an entire day off of work (they won't give a replacement car for the day) or have someone drive me over an hour the night before, drop my keys in the drop off box, have someone take me and pick me up from work the next day, then have someone drive me out that night. I did that the first time because I forgot how awful the drive was, and a 2nd time because I thought the price of saving on my emissions sticker was worth it. Wrong. I called three different Auto Butler's around Pittsburgh and was told that they do not service vehicles that were purchased at other dealerships. When I called Smail Finance to see what could be done (refund, or if they knew of an Auto Butler in a reasonable location to my home) I was told 'Yes, Auto Butler can be done at any Auto Butler location, but it is not required that the dealership has to service your vehicle'. The latter part was left out of Nick's sales pitch when I purchased Auto Butler. I then asked if there was a dealership in Pittsburgh that he knew of that would service a car that was sold from Smail in Greensburg and was told 'I don't have a list'. I live in the closest major city to Greensburg, I am positive I am not the first person to drive from Pittsburgh to purchase. It makes no sense they do not have affiliations with places in and around Pittsburgh for services that are pre-sold. I love the Auto Butler service, but I cannot even bribe people to drive me out to Greensburg. I am calling Auto Butler to see if their customer service is any better and can figure out a location so that my remaining 4 years of pre-paid service doesn't go to waste, but I would not recommend using the Finance department at Smail Greensburg. They are clearly out for commission, and the fact that no assistance was offered in this predicament shows their lack of customer service. I can only hope that this review saves someone else from making the same mistake. UPDATE: I talked to Auto Butler and was told that in order to get a refund I would go through the dealership, not Auto Butler, because the dealership purchases the product from Auto Butler to service their vehicles. There was one other location in the vicinity of my house that Auto Butler was able to put me in contact with and they do not accept customers that did not purchase from them as well. So I was lied to again when I was told that Auto Butler would handle any refunds. Worst customer service ever and wasted approximately $1000 on a prepaid service that will go unused. Do not trust this dealership. I will also be filing a complaint with the Better Business Bureau to hopefully prevent other people from falling for their lies. More

Absolute best dealership in the Greensburg area Overall experience was great.. Started looking at a vehicle Saturday and ended up with it 2 days later. I was even able to test drive over night! Overall experience was great.. Started looking at a vehicle Saturday and ended up with it 2 days later. I was even able to test drive over night! More

Ralph Kercheval cares My experience with Ralph Kercheval at Smail Auto Group was nothing but warm and positive. Before I had even met Ralph I was recommended to contact hi My experience with Ralph Kercheval at Smail Auto Group was nothing but warm and positive. Before I had even met Ralph I was recommended to contact him and heard great things about his friendly personality. After I had sent him a brief email he quickly showed that he cared because he took the initiative to give me a phone call and discuss my wants and needs. He didn't rely on emailing back and forth, and I could tell he was going to be easy to deal with. He was very prompt in his replies to me but was also efficient with his time. He got down to business right away looking for the car that I was looking for and was upfront and honest from the start. Once I actually stopped in to meet with Ralph, his charismatic personality took over and the whole process was effortless. I got the feeling that he and Ross were genuine people that actually cared about me as a person, and not about the sale. In the end I ended up going with a different car than I originally sought, but this is all due to Ralph and others at the dealership making sure I got the best deal possible and explored all my options. I am very happy with my choice. Even after the deal was done Ralph continued to be of any help I needed. I will definitely be returning to Smail to deal with Ralph and Nick when the time comes around again. More

Excellent Experience Bill Cline was extremely helpful as always. This is our second car we bought from Bill and I'm sure there will be many more. Bill Cline was extremely helpful as always. This is our second car we bought from Bill and I'm sure there will be many more. More

Highly recommend Smail Mazda & Keith Rosky Keith Rosky made my experience of buying a new Mazda a very positive one. He was friendly, professional, helpful and great to deal with. He took the t Keith Rosky made my experience of buying a new Mazda a very positive one. He was friendly, professional, helpful and great to deal with. He took the time to answer all my questions and seemed very genuine. I would recommend Keith and the Smail dealership to friends and family. More

See Ralph Kercheval if you need a new car! Ralph Kercheval made our experience with a new car quick and easy! He was great to work with and very organized. Ralph was able to recommend a Mazda f Ralph Kercheval made our experience with a new car quick and easy! He was great to work with and very organized. Ralph was able to recommend a Mazda for us that met our needs. He explained all of the features very clearly of our new car and we love it. I will use Ralph again when it is time for another car! More

If you want a new car see Bill Cline at Smail!!! Bill Cline has now sold me two cars. I found him by chance when I emailed Smail about a Mazda 6 a few months ago. I bought that car from him. He made Bill Cline has now sold me two cars. I found him by chance when I emailed Smail about a Mazda 6 a few months ago. I bought that car from him. He made such an impression on my wife and I that we decided to trade her car in as well with him. He knows his stuff and he works very hard. He is very easy to talk to and comfortable to talk to. If you need a new car do yourself a favor and call Bill Cline. He has continued helping me after the sale of my vehicles with questions I have had. He made the entire process fun and easy. He has my business as long as he is here. I have recommended him to many people, including my family. You don't get a higher compliment than family referrals. More

Highly recommend Smail Mazda My experience at Smail Mazda was a very positive one. Bill Cline was very friendly and worked with me on getting a great deal on my Mazda 3. I would My experience at Smail Mazda was a very positive one. Bill Cline was very friendly and worked with me on getting a great deal on my Mazda 3. I would not hesitate to recommend this dealership and will always go there for my future car purchases. More

My experience at Smail Mazda This was the first time I leased a vehilce...a little nervous about it. Keith explained it to me and I trusted his judgement. It made it easlier fo This was the first time I leased a vehilce...a little nervous about it. Keith explained it to me and I trusted his judgement. It made it easlier for me to lease this beautiful vehicle that I have now. Keith was a pleasure to deal with and I am happy with my new Mazda CX5. Keith did not give up on me....I was there 6 months ago looking at the Mazda back then...and Keith probably thought I was not coming back. I feel Keith is a great salesman. I test drived the vehicle, went over the car completely and explained any questions that I had. Keith is very concerned about his customers. I'm glad I meet Keith Rosky and that he was my salesman because I am a happy customer. Thank you, Lisa A. Clara More

A great dealership! We purchased our second Mazda in two years from Ralph at Smail. We have had nothing but wonderful experiences both times now. Ralph is attentive and h We purchased our second Mazda in two years from Ralph at Smail. We have had nothing but wonderful experiences both times now. Ralph is attentive and helpful and concerned about helping us find the car that meets our needs and budget. We love our Mazda 3 and Mazda 6 and we love the great sales and service at Smail Mazda ! More