Smail Mazda

Fair pricing, knew the car's features, didn't make us wait -- all a huge difference from the dealership that we walked on (Monroeville Mazda). wait -- all a huge difference from the dealership that we walked on (Monroeville Mazda). More

Ralph was beyond knowledgeable of the car he sold me. I have recommended him to others that I know are car shopping. I dealt with two sales reps and their level of salesmanship are worlds apart. If buying have recommended him to others that I know are car shopping. I dealt with two sales reps and their level of salesmanship are worlds apart. If buying a Kia from this dealership, walk down to the Mazda building and ask for Ralph. More

Clark was terrific, we had alot of fun talking to him. He and my boyfriend exchanged stories about motorcycles, cars and extreme driving. I called to inquire about the vehicle I ended up purchasing. It was and my boyfriend exchanged stories about motorcycles, cars and extreme driving. I called to inquire about the vehicle I ended up purchasing. It was the only one of it's kind in the area. The Monroeville dealer had the same car and I had an appointment with their sales manager to see it at 9am that Saturday morning. When we arrived at the Monroeville dealership, I was told the car was sold the day before, even though the manager called me on Friday night at 8:30pm to confirm my appointment. So, I looked on the internet to see if any other dealer had it in their inventory, Clark was the person that answered my call. He knew we were driving from Pittsburgh to see it. When we got there, the SUV was sitting right in front of the showroom and it was freshly washed. It was so pretty and I was so excited. I never felt pressured to make the decision to purchase. Clark was thorough in reviewing the features of the car and even programmed my bluetooth. we would definitely recommend Clark and would even return for future purchases even though the dealership is so far away. More

Our overall experience with Ralph Kercheval and Smail Mazada was excellent. Ralph was very friendly and made us feel like family. He was careful to point out the excellent quality of work that went into Mazada was excellent. Ralph was very friendly and made us feel like family. He was careful to point out the excellent quality of work that went into the production of the Mazada CX5 Touring SUV that we wanted to purchase. My wife and I feel we received a Great Car at a Great Price! More

After visiting 3 other dealerships over the past month, Smail Mazda was the only place that made me feel comfortable and confident with the choices I was making. My communication began over the internet w Smail Mazda was the only place that made me feel comfortable and confident with the choices I was making. My communication began over the internet with Ralph Kercheval. Ralph answered my questions and told me to come see him when I was ready. There was no sales pressure and I felt like the decision was mine. When I went to the dealership at 6:30pm to test drive and talk with Ralph, I was surprised by the amount of information provided to me and the work done by everyone at Smail in order to get my Mazda CX-5 ready to take home that night. Other dealerships tried to talk me into a different vehicle than I wanted to see, but Ralph asked me what I wanted to see and took the time to go over the finer details of the vehicle without hesitation. I didn't feel like I was being told what I SHOULD buy, I felt like I was being ASKED what I would like to buy. Unlike other dealerships, my opinion mattered to Ralph. He wanted to know what I liked to drive, what I liked about the Mazda models etc. The atmosphere was relaxed and I was not expecting to drive home my new CX-5 that night, but Ralph and his crew made it happen! Finally my month long search of dealerships was over - thanks to Smail Mazda and Ralph Kercheval. More

Everyone at Smail Mazda went above and beyond my expectations!! I will definately recommend them and would purchase another vehicle from them in the future. expectations!! I will definately recommend them and would purchase another vehicle from them in the future. More

Bill Cline sold me a Mazda 3 last week. He is a great salesmen and answered all of our questions. Smail Mazda is a great dealership and I would recommend it to anyone. Outstanding customer service and es salesmen and answered all of our questions. Smail Mazda is a great dealership and I would recommend it to anyone. Outstanding customer service and especially from Bill Cline. I am enjoying my new Mazda 3 thanks to the help of Bill. More

Quite possibly the most pleasant car buying experience I have ever had. No price haggling or negotiation. The price I was quoted over the internet was the price I paid for my New Mazda. Ralph was very th have ever had. No price haggling or negotiation. The price I was quoted over the internet was the price I paid for my New Mazda. Ralph was very thorough with the test drive and very informative about the vehicle features. He was able to answer all of my questions and the low pressure sales made me very comfortable in the dealership. Also while I was waiting to go to financing Ralph walked me to the service area and explained all of the dealer services offered when I'm there for service. More

This was our first new car purchase and Brian O`Connor was just great. He answered all of our questions about the Mazda 5 that we were looking at. We took the car on a test drive and really liked it. T was just great. He answered all of our questions about the Mazda 5 that we were looking at. We took the car on a test drive and really liked it. Told Brian we will have to think about it. He worked well with the price. We came back and bought the Mazda 5. Brian was great. There was no pressure at all. And he stayed with us until we drove the car off the lot. My wife and I would like to thank Brian for making our first new car purchase a pleasant experience. Thanks to Smail Mazda for having people like Brian working there. Arlene&Bob Bompiani More

I had a great experience with Clark Sheppler, he helped me out getting a great car that I love and he also worked with me to make a monthly payment for my budget. me out getting a great car that I love and he also worked with me to make a monthly payment for my budget. More