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Smart Buy Auto Sales
Meriden, CT
74 Reviews
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December 22, 2023
He sold us travel trailer that was “like new”. It had so much damage by mice. Horrible. He took a mattress pad out of the loft and supposedly held it for us. We returned from Tulsa and he made pla It had so much damage by mice. Horrible. He took a mattress pad out of the loft and supposedly held it for us. We returned from Tulsa and he made plans to meet us. Never showed and put us off for over 3 hours. Got mad at us and told us our trade had been wrecked. It had not. Wouldn’t answer phone during those hours we waited. Run from this dealer. More
by rrspilman
Employees Worked With
Goes by Randy
Helpful April 14, 2023
If you need a car and you do not have credit or the best credit, see Patrick Baker at Smart Buy. He is the best in not only finding the right car for you but getting a loan approved. The dealership is #1 in credit, see Patrick Baker at Smart Buy. He is the best in not only finding the right car for you but getting a loan approved. The dealership is #1 in my book! More
by Pia823
Employees Worked With
Patrick Baker
September 28, 2022
Excellent all around. I had my truck listed for sale and was contacted by Justin at the dealership. He offered me a fair price and the next day they bought the truck from I had my truck listed for sale and was contacted by Justin at the dealership. He offered me a fair price and the next day they bought the truck from me. I have dealt with many dealers in the past and have to say that dealing with Smart Buy Auto was a great experience. Thank you Justin, Jake Stephanie and Brendan More
by SRF
Employees Worked With
Stephanie, Jake Belden, Brendan Griffin
July 28, 2022
Refuses responsibility. My wife and I brought a 2016 Mitsubishi Outlander from them. When we got home we notice the grill in the front was crash. We call and email Jake Beld My wife and I brought a 2016 Mitsubishi Outlander from them. When we got home we notice the grill in the front was crash. We call and email Jake Belden he annoyed us. He didn't return the call or answer are emails. So I went over there cause they sold the SUV without a jack either. When I got there one of they mechanic told me they can fix it but i got to get the OK from Jake. So I went to talk to Jake but he send some one name Joe. So Joe tells me that we both need to take responsibility. He way of responsibility was he get me a estimate and we pay for the repairs. When we still under they warranty. I Pray we won't so same problem with the 3 years warranty we got from them. Jake will be the sweetest person until you sign those paperwork after that he won't help you with nothing. More
by Louie2000
Employees Worked With
Jake Belden
June 25, 2022
Sold a dangerous car with a salvage title to me. Refuses responsibility. Don't buy here. Like any dealership, they are nice at the start. But this dealership is evil. They will sell you a death trap Refuses responsibility. Don't buy here. Like any dealership, they are nice at the start. But this dealership is evil. They will sell you a death trap on wheels, like they did to me. As long as they made a sale and you're gone, that's it, you're on your own, they don't care what happens to you. More
by Pietro
Employees Worked With
Jake Belden
May 23, 2022
1 STAR IS TOO GENEROUS. Financed a 2014 chevy cruz only 3 weeks ago and it has been NOTHING BUT A PROBLEM. The car lost power while my boyfriend and I were driving it and we Financed a 2014 chevy cruz only 3 weeks ago and it has been NOTHING BUT A PROBLEM. The car lost power while my boyfriend and I were driving it and we nearly crashed into someone’s home and killed ourselves and innocent people! When I called, the man who answered made it seem like it wasn’t a big deal and they would fix it for me when the service team came in on monday. A few days later, my car starts overheating! Again, the service team was not open on the weekends so I was had a diagnostic done elsewhere and was told I needed a new water pump for the car ASAP. Smart Buy gave me a HUGE attitude and dismissed the diagnostic saying they would “never sell a car with a bad water pump because they all go through extremely thorough inspections” and the mechanic SMUGLY tells me we are wrong and that it’s the thermostat that is faulty, not the water pump. which of course is not covered by the warranty. I payed $550 for the thermostat and NOT EVEN 24 HOURS LATER my car overheats again leaving myself, and me niece and nephew (2 and 3 years old) stranded on the side of the road IN 90 DEGREE HEAT AND HUMIDITY with no A/C!!! I call smart buy and ONCE AGAIN, the man who answered the phone sounds completely unbothered by this and tells me there’s nothing that can be done at the moment because the service team is off on the weekends. When I was finally able to talk to a mechanic and I told him about what happened with kids being in the vehicle he said “life happens.” Everyone in the dealership wouldn’t look me in the eye and seemed like they could care less that they sold me an unsafe vehicle. This is absolutely ridiculous that I have had this many issues and I haven’t even had the car for a month. YOU SHOULD BE ASHAMED OF YOURSELVES for selling an unsafe vehicle that shuts off and overheats while driving and then having the NERVE to be dismissive when we come in to talk to you about it!!! DO NOT BUY FROM THIS DEALERSHIP!!! PLEASE!!!!! I’m warning everyone I know to stay away!!!! More
by mcmillant94
Employees Worked With
Randy the mechanic, Jake Belden
October 04, 2021
Great staffing!I set up and appt to go see the cars they had on oct.1. They told me what i needed in particularly to get the car. I came back on oct.4. and drove off with my new car. had on oct.1. They told me what i needed in particularly to get the car. I came back on oct.4. and drove off with my new car. More
by Alex
Employees Worked With
Alex, Jake Belden
June 06, 2021
I needed an suv for my wife. I went down to smart buy talked to the salesman jake he was the absolute best!! He was very honest and straight to the point!!! He got us financed and my wife was driving talked to the salesman jake he was the absolute best!! He was very honest and straight to the point!!! He got us financed and my wife was driving off three days later!! It would have been sooner but they had to fix the brakes on the car. I would highly recommend Jake and smart buy for your next vehicle!!! Kenneth and Anna Williams More
by kfunn123
Employees Worked With
Jake Belden
August 27, 2020
The sales person I worked with was Jake. He was brilliant...not pushy knew what the numbers would be pretty much right away. The final figure was $100 pm less than the original quote. I was scare brilliant...not pushy knew what the numbers would be pretty much right away. The final figure was $100 pm less than the original quote. I was scared of extra fees etc but no such thing. Phil the finance guy was just as trustworthy and helpful. Best experience I have ever had. More
by soccerpridenp
Employees Worked With
Jake Belden, Phil Barber
July 28, 2020
Jake made my car shopping so easy. It was a wonderful experience. Even though my credit isn’t great, I still drove out with a 2016 Jeep Grand Cherokee and I LOVE it! Thank you so much!! experience. Even though my credit isn’t great, I still drove out with a 2016 Jeep Grand Cherokee and I LOVE it! Thank you so much!! More
by Tonyahall4133
Employees Worked With
Jake Belden, Phil Barber
