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Smart Honda of Des Moines
Des Moines, IA
431 Reviews
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Showing 431 reviews
March 07, 2019
Nice experience Buying experience was very good. The salesman (Dalton) was very knowledgeable and answered all my questions. I would also like to mention Jeremy in Buying experience was very good. The salesman (Dalton) was very knowledgeable and answered all my questions. I would also like to mention Jeremy in Finance who was both helpful and enjoyable to work with. More
by Ken19999
Employees Worked With
Dalton & Jeremy (Finance), Monica Herrera
Helpful March 07, 2019
Quick...Efficient...Thorough Brought our 2016 Honda Pilot in for an oil change and requested info on tire replacement. Service was done promptly while I waited. Missy Halferty w Brought our 2016 Honda Pilot in for an oil change and requested info on tire replacement. Service was done promptly while I waited. Missy Halferty was very thorough in her explanation of cost for replacement tires...although noting that current tires were still safe. And when we need help on operational issues for our ne.w Honda Accord we like to turn to our salesperson, Katie Oswalt. She's fun to work with and knowledgeable as well. More
by al
Employees Worked With
Missy Halferty, Katie Oswalt
March 05, 2019
Leased a new Odyssey Mike Herring was wonderful to work with and helped us with everything from start to finish when we decided to lease a new van. He was extremely knowl Mike Herring was wonderful to work with and helped us with everything from start to finish when we decided to lease a new van. He was extremely knowledgeable and was a pleasure to work with. I would highly recommend him if you are looking to lease or buy a Honda. More
by nancyg
Employees Worked With
Mike Herring
March 03, 2019
Repair Service Had a blowout due to one of Des Moines' classic winter potholes! The service department did not have the specific tire in stock but got it there in l Had a blowout due to one of Des Moines' classic winter potholes! The service department did not have the specific tire in stock but got it there in less than 48 hours. Our service rep, Missy Halferty, always is courteous and thorough in her explanation of service. More
by al
Employees Worked With
Missy Halferty
February 27, 2019
Great service once again. David makes everything seem so simple and smooth. The whole department is so friendly and always checking in with you to see if you've been helped or David makes everything seem so simple and smooth. The whole department is so friendly and always checking in with you to see if you've been helped or need something. Great service always!! Tom More
by CRVTOM
Employees Worked With
David Sysombath
February 26, 2019
service Brought my 2018 Pilot in for service Airbag wire problem They fixed the problem but car came back to me with nicks and scratches on my steering whee Brought my 2018 Pilot in for service Airbag wire problem They fixed the problem but car came back to me with nicks and scratches on my steering wheel and then my cruise control didn’t work Not sure what they are going to do about the steering wheel. Told them about it days ago and have not heard back from them Will take my business elsewhere in the future if this is how I will be treated My vehicle is only a few months old Unhappy customer More
by Connie
Employees Worked With
Scott/Michael
February 23, 2019
Clay Olsen So mean, plz don’t buy any car here. I hate this place. Never buy honda again!!! I will buy new Toyota. Go to Nissan or Hyundai So mean, plz don’t buy any car here. I hate this place. Never buy honda again!!! I will buy new Toyota. Go to Nissan or Hyundai More
by Hategonda
Employees Worked With
Clay olsen
February 01, 2019
Dishonest Dealership with fraudulent act abut my credit. I called and spoke with their salesman and agreed upon a price for A new Honda CR-V, if I went there within 2 hours. I drove 90 miles to get there. We I called and spoke with their salesman and agreed upon a price for A new Honda CR-V, if I went there within 2 hours. I drove 90 miles to get there. We did the paperwork. To get the student discount, they requested her presence. She drove from Iowa City towards Ames. Halfway through, the sales department changed their mind with the excuse of not having enough time to complete the paper work!! They wasted several hours of our time but didn’t complete the transaction, asking to go back. We felt being jerked around. As I was driving back, I called them and told them I wouldn’t go back.to them because of their dishonest behavior. Later, I received a letter from them that they had reported me to Equifax because Smart Honda “cannot provide credit to you” to me obviously. My credit score of 860, which they show on their letter. I guess they were very mad that I purchased from another dealership. Shameless they are. They are dishonest, and I call them fraudulent for reporting me to Equifax. They did the same to my daughter who never even made it to the dealership. I have called them multiple times to no avail. The event happened on Labor Day 2018. I have a copy of their report to Equifax. More
by Reveal Dealers
Employees Worked With
I don’t remember the names.
July 05, 2018
Knowledgeable staff She’s knows the cars inside and out. I highly recommend you ask for her with your next Honda purchase! Ask her about Apple car play! She’s knows the cars inside and out. I highly recommend you ask for her with your next Honda purchase! Ask her about Apple car play! More
by Hawks23
Employees Worked With
Syerra
September 14, 2017
Demeaning Sales Staff and Sub Par Service I will say that I am a long time Honda owner and I refuse to do any business with Smart Honda in the future. The sales staff is EXTREMELY rude and dem I will say that I am a long time Honda owner and I refuse to do any business with Smart Honda in the future. The sales staff is EXTREMELY rude and demeaning to longtime owners. I only use the service department in the event of a recall, otherwise I go elsewhere for work. Last time I serviced my vehicle at Smart Honda, there was damage done that they refused to repair. Save your time and go to another dealer. More
by Carguy69
Employees Worked With
Clay Olson
