Smart Honda of Des Moines

Great experience I had my Honda CRV in for a warranty repair. Josh Smith kept me informed of progress every step of the way. It went in on Tuesday and was ready for I had my Honda CRV in for a warranty repair. Josh Smith kept me informed of progress every step of the way. It went in on Tuesday and was ready for pick up Thursday evening although I didn't pick it up until Friday morning. Josh explained what was done and gave me an opportunity to ask questions. More

Fantastic dealership to work with. They made things so easy for me. I look forward to working with them in the future. Thanks again for your help. easy for me. I look forward to working with them in the future. Thanks again for your help. More

I always purchase all my vehicles from Smart Honda. They have great service advisors and are always done in a timely manner. I appreciate that they bring my vehicle around while I’m checking out. have great service advisors and are always done in a timely manner. I appreciate that they bring my vehicle around while I’m checking out. More

Great experience!! This is the fifth Honda we have purchased from Smart Honda. The last two we worked with Salesman, Clay Olson and it proved to be a very positive expe This is the fifth Honda we have purchased from Smart Honda. The last two we worked with Salesman, Clay Olson and it proved to be a very positive experience. He has made the process extremely easy. We would definitely buy another car from him!! More

I always have my oil changed done and my advisor is nice and friendly I’m glad he recommended I change transmission fluids my car seemed run good and friendly I’m glad he recommended I change transmission fluids my car seemed run good More

Great Service! My CR-V needed an oil change and when entering the dealership, I was greeted in a kind manner, and Josh Smith promptly had my car taken to the service My CR-V needed an oil change and when entering the dealership, I was greeted in a kind manner, and Josh Smith promptly had my car taken to the service area while I waited. I went to Lou Castillo's office and told him how much I liked my CR-V that he had sold to me, and this is the 4th car I have purchased from Lou. Lou is always cordial, happy, and cares about others. Next Josh called me, stated that my tires needed a rotation, and told me the length of time it would take for the rotation. The service was completed on time, and I left the dealership feeling that my car and I were well taken care of by Smart Honda. More

I have purchased three vehicles from Luis Castillo, I have dealt with the service department with Missy and Cole over the last four years. Each encounter was a VERY positive experience leaving me very sa have dealt with the service department with Missy and Cole over the last four years. Each encounter was a VERY positive experience leaving me very satisfied. I strongly recommend this dealership and ESPECIALLY these people as well as Mark in the sales Dept to anyone interested in a vehicle purchase All of my experiences have been pleasant and I will NOT go elsewhere. These people are professional, courteous pleasant to work with in every facet. More

Straight forward and willing to answer any questions asked. Buying from them was a great experience! Both the sales and financial side really worked hard to ensure I was happy with the sale and process. asked. Buying from them was a great experience! Both the sales and financial side really worked hard to ensure I was happy with the sale and process. More

Terrible service - Really didn't want to supply the rental. My Civic had a recall for the airbag. A rental is offered free of charge on the recall. When I signed up for the service appointment online, they di My Civic had a recall for the airbag. A rental is offered free of charge on the recall. When I signed up for the service appointment online, they didn't have an option to request a rental. Called their service department 3 times. Connected on 4th time and was transferred to "the woman who handles all of those." I got her voicemail, so I left a message with a call back number, saying I needed the rental. When I arrived at my appointment, she said she doesn't have a voicemail. Besides, it only takes a few minutes - so I could wait. 40 minutes later (and now late for a meeting), I left the waiting area to ask how much longer. "Oh, we forgot about you. I'll have your car pulled around." Then everyone disappeared. My car arrived, and I asked the guy if that was it. He said, no, I needed to check out. No one was there. Eventually, someone from another area walked over and said there was no check out. My car was blocked by a car that had been sitting in front of the exit since I arrived. I finally got out by exiting the garage through the entrance. No, I don't recommend this place to anyone. More

BUY AT SMART HONDA in DES MOINES We bought our CRV from Dalton Johnson in December 2018. We love the SUV and also the folks at Smart Honda. From sales to service, Smart Honda does i We bought our CRV from Dalton Johnson in December 2018. We love the SUV and also the folks at Smart Honda. From sales to service, Smart Honda does it right. You have a specific Service Advisor to work with you. The folks in Service take extra care to insure that your vehicle is kept in top notch condition and recommends service that might be necessary. Thanks Smart Honda!! More