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Lujack Kia Used Car Center - Service Center

Davenport , IA

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16 Reviews

16 Reviews of Lujack Kia Used Car Center - Service Center

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July 14, 2021

Had a great experience with the Service Dept. at Smart Kia. They had to replace the engine in a 2013 KIA Optima thru an extended warranty. Joshua Henry, Service Advisor, had KIA approve the repair and or More

by lindadelay32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Henry
Jul 15, 2021 -

Smart Kia of Davenport responded

Thank you for the recommendation and sharing your positive experience with us! We are happy to hear our team of Certified Service Technicians and Advisors created a pleasant service visit for you. We look forward to seeing you again soon!

April 09, 2019

oil change and tire rotations I paid for an oil change and a tire rotation. I then was told I needed several additional fixes. totaling about $500 all together. But the worst part More

by bad experince
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh in Service area
Apr 10, 2019 -

Smart Kia of Davenport responded

We are sorry to hear about your terrible experience, you deserve better and we intend to right this wrong. Please provide us with the name of your service advisor and your best contact information so we may reach out as soon as your schedule permits. Thank you

November 16, 2016

Ongoing check engine light coming on After three visits and an unknown undetectable situation, Eddie went above and beyond to provide us with excellent customer satisfaction. He worked More

by Jr
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Peña
Dec 20, 2016 -

Smart Kia of Davenport responded

Thank you for telling us about your visits with us. We're sorry that it took 3 visits with us, but very glad that the problem was found and fixed to your satisfaction. Eddie is great to work with and hopefully, next time you visit it will be only for regular maintenance. Let us know if you have questions. Thanks again.

April 09, 2016

Service center of Drivers Choice I was very pleased with my experience at the service center of Drivers Choice. The staff was very helpful. They were all kind and thankful for me comi More

by Casskarr79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zawada
Apr 29, 2016 -

Smart Kia of Davenport responded

Thank you for letting us know about your visit. We appreciate you as our customer and look forward to helping you again in the future.

April 03, 2016

Excellent service!! The service was excellent! Manager was friendly and communicated well. We had 2 kids to wait with and they did a great job of providing a quick servic More

by Kayla1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Pena
Apr 29, 2016 -

Smart Kia of Davenport responded

Thank you so much for your review! We appreciate you telling us about your visit. We know how difficult it can be to keep children occupied while you wait for service work to be completed so we make every attempt to do the job correctly and quickly. We're happy you are happy! Thank you again.

March 30, 2016

Professional service at all levels. I was impressed with the quick and professional service provided by the staff. My car was given excellent service and all my needs were met. More

by Kiacars2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pena
Apr 26, 2016 -

Smart Kia of Davenport responded

Thank you so much Tony for your very nice review. We look forward to serving you in the future as well.

March 10, 2016

Good. My servicing was change the oil, rotate and balance the tires, an inspection, and a car was. This took over an hour to complete. This is too long. More

by rhino130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zawada
Mar 22, 2016 -

Smart Kia of Davenport responded

Thank you for letting us know about your visit with us. We will use your comments to help us with our process so we prepare our customers for the time needed to do the service properly. Oil Change and Rotate Tires = 30 minutes, Balance all 4 tires = up to 30 minutes, Inspection = 10 minutes and Car Wash = 15 minutes. We apologize that you were not informed that your service would require slightly more than an hour. Thank you again for your comments and we appreciate you as our customer. We look forward to seeing you again when you next need service for your vehicle.

January 05, 2016

Excellent experience The service I received on my vehicle was timely and complete. I was notified when the work was completed and was able to pick it up earlier than expec More

by bobberdill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Zawada
Jan 11, 2016 -

Smart Kia of Davenport responded

Thank you for telling us about your experience. We're pleased you are our customer and hope it is a very long relationship. Thanks again.

June 25, 2015

Fabulous and Courtious Dan Hoffman and his team did a great job! It is a very clean garage and extremly nice guys. I would definitely recommend Drivers Choice to anyone. More

by willy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate
Jul 01, 2015 -

Smart Kia of Davenport responded

Thank you Willy! We're glad you had a good experience with Dan and his team. We'll be here for you in the future too, should you need us. Thanks again.

June 15, 2015

great customer service Great sales person with personl touch and always short notice help without any appointment, very friendly and helpful. Great shuttle Service and nice More

by Katja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 29, 2015 -

Smart Kia of Davenport responded

Thank you Katja, for the lovely review. We're glad to have you as our customer. Tony and Dan are two of our best and they are always available to help. Enjoy your new vehicle!

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