Smith Haven Chrysler Jeep Dodge Ram

I purchased a 2023 RAM 1500 Limited from Smith Haven CDJR expecting premium service and reliability. What I got was months of electrical failures, dismissive service, and a complete lack of accountability. M expecting premium service and reliability. What I got was months of electrical failures, dismissive service, and a complete lack of accountability. My vehicle, VIN 1C6SRFHT5PN576008, had numerous unresolved issues that left me stranded multiple times — and not once was I given a loaner, despite the dealership advertising a 55-vehicle fleet. After multiple tows, repeated battery replacements, and no root cause found, I was finally offered a $47,000 buyout just to walk away. I tried to explore a replacement vehicle, but was offered a lower trim at a higher price than what was listed online, with no discounts or care shown. Total indifference from sales and service. Now, this same defective truck is back on the lot, being sold to the next unsuspecting buyer. If you're reading this: Do not buy it. This isn’t just about bad luck — it’s about a dealership unwilling to do right by its customers. Three vehicles from Smith Haven in the last two years and this is how it ends. My family and I will never return. More

My family has purchased four vehicles from Smith Haven in the last two years. Brandon Jimenez in sales has always gone above and beyond — he’s fantastic and a big reason we kept returning. However, once t the last two years. Brandon Jimenez in sales has always gone above and beyond — he’s fantastic and a big reason we kept returning. However, once the papers are signed, the service department completely drops the ball. I’ve had repeated electrical issues with my 2023 RAM 1500 Limited that left me stranded multiple times, including once with my 3-year-old and 8-month-old in the car. No loaner was offered, and communication has been generic, unhelpful, and dismissive. To make matters worse, I was told to “contact RAM Corporate” instead of having my issues addressed at the dealership. One service advisor even suggested I tow the truck elsewhere because I seemed too frustrated. This isn’t how you treat loyal customers. It’s hard to recommend a place where service and safety come second to deflection. More

Amazing time with them as always. This is my 3rd vehicle from them and every single time its a wonderful, easy and FUN time! This is my 3rd vehicle from them and every single time its a wonderful, easy and FUN time! More

Mike Horan, Kristina Villafona, and Tyler Thomsen should all be paid whatever they ask for. By far the best trio of sales and management that I have meet. They took crare of all my needs, and I am a needy all be paid whatever they ask for. By far the best trio of sales and management that I have meet. They took crare of all my needs, and I am a needy girl. 10s 10s across the board. The other listed not so much. More

Our sales representative, Nick Sciarotta was fabulous to work with. He was so helpful and he is definitely the reason we chose to purchase from Smithhaven Dodge Ram in St. James. He was so patient with us work with. He was so helpful and he is definitely the reason we chose to purchase from Smithhaven Dodge Ram in St. James. He was so patient with us. Explained everything. Spend time going over the details of the vehicle with my husband. Showed him how to use all the electronics in the truck. Very happy with him. He deserves 5 stars for sure. Great customer service. More

I came here today to get service for my car. I have been driving for many years and have visited many service centers. I had many bad experiences before, so I did not trust service centers. B I have been driving for many years and have visited many service centers. I had many bad experiences before, so I did not trust service centers. But this time was very different. Two service advisors, Larry Biehl and Tim Biehl, changed my mind. They gave me the best service and made me feel comfortable. Now, I trust this place again. I can buy a car and get service at Smith Haven Jeep without worry. I am very, very thankful to both of them! More

Went to the dealer looking to buy a used truck which wouldn’t start went we went for a test drive then after they charged the battery, the truck wouldn’t come out of first gear. They did work on the tru wouldn’t start went we went for a test drive then after they charged the battery, the truck wouldn’t come out of first gear. They did work on the truck a 2019 RAM and it was good to go with brand new tires it drove great just a sensor issues but fixed. I gave them the benefit of a doubt with a 100K warranty (truck only had 34K a 2019) went for a test drive it and it ran great had a bit of an issue opening the tailgate as u had to give it a push before releasing it. I get there to pick it up after all this and they don’t have the title for the truck!!! Haha offered me 1K off the asking price which they could have given me when I needed to get the payment down but said they had no room to move. Overall terrible absolutely terrible experience and would never give them my money. I also drove there 3 times from Manorville to St James with cash in pocket to not walk out of there with a truck. They need to reevaluate who they give manager positions to. More

Tried getting a price from Victor after 2 days came back with a low ball offer on my trade and was looking for me to pay almost sticker $265 under funny since there’s a $3000 rebate and the vehicle has been with a low ball offer on my trade and was looking for me to pay almost sticker $265 under funny since there’s a $3000 rebate and the vehicle has been on the lot for many months! More

Amazing experience! Hannan Sayed was our sales rep and couldn’t have asked for anyone better to help us. He did a fantastic job in getting my wife and I into our new Gra Hannan Sayed was our sales rep and couldn’t have asked for anyone better to help us. He did a fantastic job in getting my wife and I into our new Grand Cherokee L. Highly recommended this dealership to anyone who’s looking to get into a jeep or any mopar products. More

I walked in with my wife and was greeted by Hannan Sayed, he was very friendly, and knowledgable. We decided on the Grand Cherokee around 12 pm and returned to the dealership at 5:30 to pick it up. They didn he was very friendly, and knowledgable. We decided on the Grand Cherokee around 12 pm and returned to the dealership at 5:30 to pick it up. They didn’t have me wait around hours jumping through hoops, it was a quick and easy process. More