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Smith Haven Chrysler Jeep Dodge Ram

Saint James, NY

4.4
739 Reviews

794 Jericho Turnpike

Saint James, NY

11780

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Showing 739 reviews

July 13, 2017

Outstanding Experience with Ivy and Evan I typically despise car shopping, but not this time! I recently had the best experience I've ever had in purchasing a new car working with Evan Roenth More

by steven cavalcante
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Feinsilver, Evan Rosenthal
Jul 17, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Hi Steven! Thanks again for your positive feedback . We really appreciate hearing about your experience, with Evan and Ivy. We work hard to make sure every client receives personal attention, and proper information. Thank you for your business and recommending our Dealership to other customers. Welcome to the Smith Haven Family.

July 11, 2017

Bobby G sold me a Ram Bobby G is a dealer at smithhaven Chrysler Dodge Ram dealership And he was remarkable. He was very knowledgeable and even convinced me to go with a ce More

by Mpennolino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Giummuli
Jul 17, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Thank you for giving Bobby G a perfect rating and for recommending our Dealership to other customers. We really appreciate your business, Hope you are enjoying your Ram.

July 08, 2017

Go See Lewis Reidel Right Now! If there were a 10 star rating, I'd give it to Lewis Reidel. He is professional and beyond capable of matching the perfect vehicle to fit your exact n More

by Cherokee Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Byrnes, Brandon Colon, Nick Emery, lewis reidel
Jul 17, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer , Thank you so much for your business. Congratulations on your Cherokee. We at Smith Haven Chrysler Jeep Dodge Ram really appreciate the time you took to share your experience with Lew R at our place. Welcome to the Smith Haven Family !

July 07, 2017

Great deal Had a great experience with Mike Horan. Got a great deal and all went smooth. It amazes me how you can trade and walk out with a car in a couple of ho More

by larry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Horan
Jul 12, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Larry, Thanks again for your feedback online. We really appreciate hearing about your experience. We are very glad you got the best deal within hours. Welcome to the Smith Haven Family !

July 01, 2017

Very pleasant Steve T ,Marion Sardone and Roy R were awesome.they made me feel very comfortable and at ease with the whole buying process. No pressure at all.thanks More

by Patrick d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve T ,Marion Sardone, Roy Randazzo
Jul 01, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Patrick, Welcome to the Smith Haven Family thank you for your business. Glad to hear that you didn't feel pressured at all with all our team members.

June 21, 2017

Good experience Had a pleasent experience. Will be returning in the future for a vehicle purchase. They went above and beyond on my issue regarding a factory problem. More

by Frankdp4
Recommend Dealer
Yes
Employees Worked With
Bob Pon
Jun 22, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Frank, With all do respect We have been in contact with you the entire time. We did apologize for our mistake with the door and replaced it with a brand new door and compensated you with a loaner vehicle. We are very sorry and we accept full responsibility for our mistake. Today, Brett Saslow the owner took the time to meet with you and apologized personally and he is working on getting information from the manufacturer about the the accessories you requested you be compensated with and we agreed to install no cost to you. We thought you left his office with a mutual understanding. We are trying to do the right thing so as Mr. Saslow Promised we are gathering all the proper information to rectify on our part and see you satisfied.

Jul 08, 2017 -

Frankdp4 responded

I'm sorry but when I walked in the dealer that day to see 4 or 5 guys including Mr Saslow standing around talking about me, this left a really bad taste in my mouth. As far as the"compensation loaner" , Bob Pon was going to let me leave without a loaner and I just happened to mention it to him that day and just so happened to get lucky. The so called "loaner compensation" was for the factory electrical issue and NOT for the smashing of my door. Also , Dan tried to minimize the situation calling it just a scratch! Still an unsatisfied customer.

Jul 08, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Frank, We are still sorry you had a bad experience with us. We have been trying really hard from top management to make it up to you. At this point we are sorry we couldn't fulfill your expectations. We do not know what else to offer you besides our sincere apologies and the credit in Service and Parts on your name. The only reason why I had asked you to edit this review was only because We though you had and keep having a good talks back and forth with Brett Saslow. He personally apologized and so we all did in the service department. Since you told Brett S you were going to take it down I wanted to go ahead and send you the ink to do it so. However, we do not expect you to do it if that's how you feel. Again, We are sorry, We took full responsibility of our mistake. The loaner car was giving to you for the warranty work on and obviously during the time we took to replace your door. We are sorry to heard you still feel this way. We did not want to minimize the situation you have been able to text and call the owner to try to compensate you further.

Jul 12, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Frank, Thank you for updating your experience feedback. We are very glad we were able to come to a resolution that favored both of us. Thank you for servicing with us.

June 19, 2017

Easy to work with - No Hassle Purchase of Pacifica Dealer was very easy to work with. Salespeople were excellent. Business office did not pressure you on up-sell of items you did not want. All an More

by Birdman1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Feinsilver, Robert Giordano
Jul 01, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer, Thank you for your business and Welcome to the Smith Haven Family . Enjoy your Pacifica with all your family members this summer.

June 17, 2017

Would definitely recommend! Great service James in sales was more then accommodating and fulfilled by expectations. He was dedicated to making sure I got everything I wanted in my new Jeep Com More

by CristinaRose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Campbell, Dominic Galgano
Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear Cristina We really appreciate your comment and specially the fact that you would definitely recommend us at Smith Haven to my friends and family. Welcome to the family . Enjoy your Jeep compass, nice choice!

June 09, 2017

Great experience Branden colon was very friendly and helpful overall great experience at this dealer ship we found the perfect car at a great price and the transaction More

by D.cash87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Colon
Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer, Thank you very much for your business, We are very happy to hear that you had a great experience with Branden and that you also found the perfect car. Enjoy your new ride and Welcome to the Smith Haven Family.

June 09, 2017

VERY HASSEL FREE I would just like to thank Rob Giordano for all his help and Ivy in financing..... We were in a jam and we needed to get my fiance in a new truck as s More

by roses14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivy Feinsilver, Robert Giordano
Jun 18, 2017 -

Smith Haven Chrysler Jeep Dodge Ram responded

Dear customer we really loved reading your feedback. We are glad we were able to help out. On behalf of Rob G, Ivy and all of us here at Smith Haven Thank you for choosing us and sharing your experience. Enjoy your truck.

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