Smith Haven Chrysler Jeep Dodge Ram

This was the worst car shopping experience I have ever had The salesman Lewis was excellent in doing his job. The dealership however is a completely different story. After 3 or 4 days searching and test drivin The salesman Lewis was excellent in doing his job. The dealership however is a completely different story. After 3 or 4 days searching and test driving different vehicles I finally found one that I wanted to make a deal on. Upon signing paperwork I was told that I had a deal and that I was to be processed as soon as possible in finalizing my paperwork 4 my vehicle. I then watched four or five other customers walk into the dealership go look at vehicles and then be processed and finalized before I was. About 5 hours later the car dealer was about to close and finally I was called into the office to finalize paperwork for my vehicle. Keep in mind I was told I had a deal I gonged the Bell everyone clapped and made me think that the deal was final but that I just had to do paperwork. So after waiting and watching a number of other customers Drive their trucks away I was so excited that it was my turn to drive my truck away. Also keep in mind I already left a deposit of $2,500 and my credit card had been charged. The finance gentleman began to tell me that the bank was approaching their closing time and that it was too late to process or finalize any kind of deal. I was told that it would have to wait until the following day to make any kind of deal. I waited the entire afternoon and early evening for nothing to have the finance guy tell me to go home and come back tomorrow after watching five or six other customers be dealt with after I had already been told that I had a deal and that I was to receive my truck that day. Then I was also told that there was no deal with the banks yet and that I could be denied and that I would have to wait 7 business days to receive my deposit back if I wanted to go shop elsewhere. With that being said I felt a little trapped and had no other option but to wait until the next day to be helped with my purchase. The following day my paperwork was finalized and I received my truck. I was told and paid for bumper to bumper warranty that insured if my truck needed any repairs that there were to be no deductible and that I was to receive a loaner car if the truck needed to be serviced for longer than one day. This made me feel very secure with this purchase. However....the payoff check was not sent to my bank for my original loan for 2 weeks and my original loan charged me for an additional months car payment for my old car that had been paid off. leaving me short on cash as the payoff should have been sent in immediately. i had to wait over a month for the refund. Within a week of driving the truck I noticed a number of different noises and issues happening and called and complained that my truck needed to be serviced already after driving it for one week. The main complaint was my brakes. The breaks where pulsating and upon inspection I noticed the rotors needed to be cut and or replaced and the front brake pads were so low that they would need to be replaced within the month or it would be causing damage to the rotors further. When I called to make an appointment to have my car serviced under warranty I was told that the nearest appointment for servicing with a loaner car was more than a month away from when I had called. After discussing this with the manager we finally found a loaner vehicle for me to use for my car to have been serviced. However when I was to pick up my vehicle I was told that the dealer cut my rotors but would not replace the brake pads as they were to State regulation which is basically metal on metal and that they were not going to replace the pads. I bought the car with the brakes this way which had no pads. Not very fair if you ask me. Then about a week later I noticed the problem was not resolved and the brakes were still vibrating and now there was a squeak and a grinding noise coming from my front end. Luckily I was able to make an appointment for the loaner vehicle to get my car into the shop again for the second time in less than 2 weeks. Upon picking my car up for this problem I was told that the water pump was replaced and that the front end had to be lubricated and we resolved the squeekingng. I was told that the rear rotors were now cut and I'm just not sure why they weren't done the first trip instead of having to bring the truck there 2 times... why not just inspect the entire vehicle and make all repairs needed while the truck was there the first time. We dispute it over the brake pads once again and I was told that I had to pay full price or do the brakes myself even though I was sold the truck with bad brakes!. About 2 Days Later I was at my mechanics shop he put my car on the lift and noticed a green fluid all over the front arm bars underneath my car and showed me that there was a bad seal that was causing this green fluid to be leaking out of the truck. I called the dealer to make another appointment to bring the car and again and was told that the nearest appointment for my car to be brought in and for me to receive a loaner car was more than two months away. That my only other option was to pay for a rental car on my own and have the car serviced within a week. The loaner car situation is terrible. The service department cannot provide loaner cars for all of their customers and are booking the cars out more than 2 months in advance leaving anybody who has a problem with no loaner car. This is unfair as a part of the agreement I signed stated that all work done at this dealership was to be accommodated with a loaner car if repairs needed to be longer than one day. I am now stuck paying 400dollars for my brake pads and ive had the truck in the shop twice in less than a month.....i am now i. Rhe process of making an appointment to bring my truck in and have to pay for a rental...this entire experience was nothing short of stressfull and frustrating. Ill never recommend or buy a car from this dealer again. More

2013 Jeep Grand Cherokee Trailhawk I had a great experience buying my jeep from Smith Haven Jeep. This is my 3rd jeep from them and I won't go anywhere else. They are very helpful and f I had a great experience buying my jeep from Smith Haven Jeep. This is my 3rd jeep from them and I won't go anywhere else. They are very helpful and friendly. If your looking for a Jeep, Dodge or Chrysler I would strongly recommend going to see them. More

Sales people go out of their way to assist you One word - Brandon Colon - OK, that's two words, but this guy is so easy to work with! Brandon took a one hour round trip drive to my own mechanic so One word - Brandon Colon - OK, that's two words, but this guy is so easy to work with! Brandon took a one hour round trip drive to my own mechanic so that the car could be checked out (it checked out except for the front brakes, which Smith Haven fixed immediately). Brandon even met me the following day at the remote start installer in North Babylon - on his day off! - so that I could have the remote start removed from the trade-in vehicle and installed in our new car! Brandon also attempted to remove the parking sticker from the old car using a razor blade so that it could be transferred to the new car, but it wouldn't budge. Overall, I couldn't be happier with my experience at Smith Haven with much of the credit going to Brandon (and Lauren)! More

What a great experience! Once we started walking around, Lewis came over, introduced himself and asked what vehicle I was looking for. We checked out a few cars, took a drive, Once we started walking around, Lewis came over, introduced himself and asked what vehicle I was looking for. We checked out a few cars, took a drive, walked around some more with Lewis while discussing other cars. He showed me the Ford Edge and we took it for a drive. I loved it! Lewis is extremely knowledgeable. Bill in Finance was very efficient and answered any questions I had. By the end of the day, I was driving home in the Ford Edge! I would definitely recommend these employees at Smith Haven Chrysler Dodge Jeep Ram! More

Purchased 2015 ram 1500 Laramie Excellent staff and service personnel. My sales representative Christopher Mora was knowledgeable and very helpful in finding the truck I wanted. Very Excellent staff and service personnel. My sales representative Christopher Mora was knowledgeable and very helpful in finding the truck I wanted. Very pleased with the entire experience. More

Friendly helpful patient Frank was very helpful and patient. Left there feeling like I had gained a friend. Felt very satisfied with my experience. Thanks for your help brothe Frank was very helpful and patient. Left there feeling like I had gained a friend. Felt very satisfied with my experience. Thanks for your help brother More

Couldn't be happier! The first Sales Mgr. and Finance Mgr. (who was refereed by a friend) seem less than interested to want to make the sale. We were very disappointed by The first Sales Mgr. and Finance Mgr. (who was refereed by a friend) seem less than interested to want to make the sale. We were very disappointed by them. My husband and I found Dave Schulman the sales rep amazing. He didn't try to sell us something different than what we were looking for. He was determined to find us what we were looking for at the price we wanted to pay and did just that. The night we looked at the car, my husband had an issue and Danny Goggin, Sales Mgr. stepped in an ensured he would do what he had to in order for us to take the car home. The new Finance Mgr (Mazda)., Artie Maldonado, was amazing. While the sale was a little more complicated than most he did what ever he had to in order to get us the car as well. The three of them were professional, courteous, and friendly. They possess amazing customer service skills and truly understands the importance of communication. We will definitely be back for our next car when ready and hope to see the three of them then. Thank you for working with us and making what started out as a poor experience a GREAT one! I would recommend anyone looking for a new car to head over and ask for Dave! More