Smith Haven Chrysler Jeep Dodge Ram

Smith Haven Dodge Rocks! After reading the advertisement in Newsday about the end of year sign and drive and the fact that my wife needed a new car we ventured out to Smith Ha After reading the advertisement in Newsday about the end of year sign and drive and the fact that my wife needed a new car we ventured out to Smith Haven Dodge where we met Jay Marine, Jay showed my wife a few Jeeps, but nothing that caught her attention. Jay was really nice and didn't pressure us, we shook hands and left. We continued looking and then my wife saw a 2015 True Blue Patriot it caught her eye. Because Jay was so nice to us we returned to Smith Haven. When Jay saw us return he was very surprised. He showed my wife a few Patriots and let her drive one. That day we purchased the Jeep from Smith Haven and Jay Marine, Dave the Manager along with both Adams in finance were awesome, they made the purchase stress free, something we had not had in the past, we told them what we wanted to pay and they made it happen. We were so happy with Smith Haven Dodge, so happy I returned on the 21'st of January traded in my 2012 Ram and bought a 2015 all with the help of the best salesman I have had through many vehicle purchases Jay Marine! Thanks Jay, Dave, Adam's parts department, service department at Smith Haven Dodge you guys ROCK! More

Great buying experience I worked with Steve B. and he was professional and answered every question (I had many) with compassion and excellent customer service. I would recomm I worked with Steve B. and he was professional and answered every question (I had many) with compassion and excellent customer service. I would recommend him and Smith Haven to anyone looking to get into a Jeep or Dodge vehicle. Steve was honest and reliable and I would definitely do business with him again!!! More

Buyer BEWARE!!! Based on my experience, Smith Haven Ram is the worst kind of dealership. Nice to your face, then they will try to sneak around behind you and take you Based on my experience, Smith Haven Ram is the worst kind of dealership. Nice to your face, then they will try to sneak around behind you and take your wallet. The salesman I dealt with was great...very nice, and straight forward. However, once the "sales manager" got himself involved, it became clear what kind of establishment Smith Haven really was. He was very slick. Craftily, they baited me by bringing me back into the dealership with promises (written) of the deal we had worked on for a little more than a week, then once there, switched me from a 2015, to a leftover 2014 truck at the last minute. Classic move! Then, after finalizing our deal and running my credit, he made up totally different numbers and put them on the buy order!!! He told me I wasn't entitled to the manufacturer's end of the year rebates/incentives, and tried to sneak another fee passed me, after telling me to my face that there were absolutely NO MORE fees. (As if the fee they charge for "storing all their files and paperwork at an offsite location" wasn't absurd enough!) The best was when I told the salesman that the numbers were all wrong, the "sales manager" came back with the same fantasy buy order, and said, "I just need you to sign this real quick, then we can get your truck prepped and get you on your way". Like I would magically sign the made up buy order for him, when I refused to sign it for my salesman?! At best, his actions were deceptive and dishonest. I guess he thought I wouldn't catch him? Or maybe he thought I wouldn't dare walk away from a deal after 3.5 torturous hours at the dealership? (Another classic old time trick...keep the customer there for as long as possible and wear them down). Did he think I wouldn't disappoint my son who excitedly sat with me through the whole ordeal? Whatever the case, he was wrong. I caught him, and I walked. The general manager later pretended to care about my experience, but never bothered to actually speak to me. A few rounds of phone tag, and he lost interest. He "investigated" by speaking with his "sales manager" and declared that he was "on the up and up". Be very aware folks! Do not let your guard down for one second in that place. They will try every trick in the dirty car salesman book. More

Outstanding service The entire team, especially Mary and Mike made my buying experience from this dealership a pleasure. They extended themselves, working well past closi The entire team, especially Mary and Mike made my buying experience from this dealership a pleasure. They extended themselves, working well past closing to make me happy and be able to take my car home that night. They handled every aspect of my purchase and all I had to do was sign. This dealership clearly understands the importance of developing customer loyalty through outstanding customer service. Highly recommend them to everyone. More

Great dealership Went in got great salesman very nice and polite got me just what I wanted. Also the finance manager Adam was very helpful and worked with me and my wi Went in got great salesman very nice and polite got me just what I wanted. Also the finance manager Adam was very helpful and worked with me and my wife. More

Excellent service Very pleased with my experience here. Got everything I wanted and at a great price. Will definitely be coming back in the future - they will bend over Very pleased with my experience here. Got everything I wanted and at a great price. Will definitely be coming back in the future - they will bend over backwards to make sure you are happy! More

Pleasant experience The sales team (Paul Garritano & Joe Marcos) was very professional and helpful. Good price. Walked in four hours later left with my new vehicle. I wo The sales team (Paul Garritano & Joe Marcos) was very professional and helpful. Good price. Walked in four hours later left with my new vehicle. I would recommend this dealer. Also Adam was very nice working out the details. More

Pleasant and organized It was a smooth pleasant process considering giving back one lease end vehicle and deciding then picking out a new one all in one visit and going home It was a smooth pleasant process considering giving back one lease end vehicle and deciding then picking out a new one all in one visit and going home with a new jeep ! John Bartlett was very patient and was very helpfull all thru the process and mgr Dave was my initial contact over the phone and set me up with the right salesperson. More

Great dealership experience for a first time buyer They were awesome and did not pressure me in any way. Got me a great deal with the banks with rates lower than I had when I first got a credit card wh They were awesome and did not pressure me in any way. Got me a great deal with the banks with rates lower than I had when I first got a credit card which was really cool. I went by myself and in no way felt cheated. You get copies of everything and they call to check that all is well with you and your new or used vehicle. I highly recommend them and the service this place provides. More