Smith Haven Chrysler Jeep Dodge Ram

Had an appointment yesterday at 5:00pm I get there early. I get seated then I’m left there 45 mins. I get a sales guy that comes up to me and tells me they’re short staffed so why was I given an appointment I get seated then I’m left there 45 mins. I get a sales guy that comes up to me and tells me they’re short staffed so why was I given an appointment to buy an 80k truck and get ignored. I guess they don’t care about new customers. So I got up and just left. Now I gotta reach to them to give me my 100 back to reserve and/or get one built. Stay away! More

Imagine traveling out of state for the holidays and your vehicle is vandalized with the wheels and tires taken and your car is left on cinder blocks. Your car can’t be towed without tires, you are unfamilia vehicle is vandalized with the wheels and tires taken and your car is left on cinder blocks. Your car can’t be towed without tires, you are unfamiliar with the area, what do you do? This happened to me in Hauppauge, NY on December 21, 2022. Luke and the Smith Haven Chrysler Jeep service department saved the day! Luke was my service advisor and working with him transformed my bad situation into a positive experience. Luke sent an Uber to get me to the rental car location, found spare set of wheels and tires, and safely got my truck to the dealership. Luke and the Smith Haven service department comes highly recommended and anyone would be lucky to have him as their service advisor. More

I just bought a ram 1500 last December cannot get into a service appointment for months and got stuck twice the electrical power steering housing system 3000 miles has been sitting there for over two weeks. service appointment for months and got stuck twice the electrical power steering housing system 3000 miles has been sitting there for over two weeks. Still haven’t fixed it and no loaner either worst dealership ever. More

Derek Buonpane gave me a wonderful experience here at smith haven. Derek informed me and guided me through each decision point. He provided me with the best possible customer service. smith haven. Derek informed me and guided me through each decision point. He provided me with the best possible customer service. More

Still blaming COVID for being understaffed and not having repair parts but the obvious truth is that this service center is mismanaged. Brad is rude and the service manager Dan will not return a call. They d repair parts but the obvious truth is that this service center is mismanaged. Brad is rude and the service manager Dan will not return a call. They do not stand behind their work and want 3 weeks to repair what another dealer completed in 4 hours More

I originally reached out to Smith Haven Chrysler to inquire about outstanding recalls on my vehicle. I was advised the airbag recall parts were in stock so we could schedule the appointment with the se inquire about outstanding recalls on my vehicle. I was advised the airbag recall parts were in stock so we could schedule the appointment with the service department. I was provided with availability for September 7th and the representative scheduling advised me to drop the vehicle off first thing in the morning and the service would only take one day, clarifying that I would have my vehicle back by end of business. It was noted at that time that loaner vehicles are not available if the vehicle is not purchased from their dealership. At drop off the service specialist, Brad, noted because it was my airbags the service may run into the next day. I asked when that would be determined as I need to pick my child up from daycare after work. He stated he would notify me in the afternoon. He attempted to up sell me on multiple services which I declined. I received a text message at 1:19pm stating “we were off to a slow start, vehicle will not be entering the shop until tomorrow”. After texting back with no reply for half an hour I called the dealership to be left on hold for five minutes just to be told he was on lunch break and would call back. When Brad followed up, I was informed that the appointment I scheduled was not an appointment for the actual service but only for my car to be assessed by a service advisor, and from that assessment appointment I would be in queue for service. I do not understand how their service department can be streamlined with this process. When I scheduled the appointment, I was not advised that the appointment was merely for evaluation. Frankly I am not sure what needed to be assessed as my recall was known and parts in stock. I understand my personal restrictions are irrelevant to their business, however as a single parent I do not have the luxury to be suddenly without my vehicle longer than planned. So, at this point I am out of pocket the cost to round trip Uber just for my vehicle to sit on their lot for the day. Their service department process is flawed and lacks transparency. I reached out via email to the only contact listed on their site, Journey the customer support manager dog. I knew it was a slim chance but no surprise no reply was received. More

This was my second time working with Brandon Jimenez and, just like last time, he was extremely knowledgeable, patient and easy to work with. No crazy haggling or upselling and I feel like I walked away hav just like last time, he was extremely knowledgeable, patient and easy to work with. No crazy haggling or upselling and I feel like I walked away having paid a fair price for an awesome vehicle (2022 Jeep Grand Cherokee Summit). Steven Ramirez from the Finance department got everything done super quick and I was able to take my new car home the same day. See you again in three years! More

I was giving a 2 month appointment to fix my AC on a 2019 Grand Cherokee. I paid almost $900 to fixed the AC. 10 days later, the AC crapped out again. I literally lease new cars to avoid stuff like this. To Grand Cherokee. I paid almost $900 to fixed the AC. 10 days later, the AC crapped out again. I literally lease new cars to avoid stuff like this. To make the matter worse, the dealer unable to accommodate me now saying I have to leave the car for weeks to get it fix. I asked for a loaner car, no respond. I am driving in a 97 degree with the window down. This is a perfect way to retain a customer that his lease is expiring in 2 months. You left a bad taste in my mouth. State attorney General and Better business bureau is my next complain. More

Called to make a service appt on a vehicle under warranty. I was told that the first available appt was 2 months away. I asked what i was to do until then, the young woman told me that it was not re warranty. I was told that the first available appt was 2 months away. I asked what i was to do until then, the young woman told me that it was not really her problem and that I could drop it off with no appt and they would "get to to it when they get to it". HORRIBLE CUSTOMER SERVICE!!!!!! More

Following Anthony Louis' superb advice about purchasing a used car at Smith Haven CJDR, I made a planned decision to stop by and talk with a Used Car Sales Consultant. I met Troy Fitchter. He is an outstand used car at Smith Haven CJDR, I made a planned decision to stop by and talk with a Used Car Sales Consultant. I met Troy Fitchter. He is an outstanding Used Car Sales Consultant for Smith Haven CJDR. We sat down for about an hour and discussed the mechanics of trading in and purchasing a used car from Smith Haven CJDR. Troy Fitchter skillfully guided the purchase process through each decision point. He kept me informed, always providing me the best possible course of action as a customer. Troy Fitchter's CJDR industry knowledge and experience was on full display from start to finish. I benefited greatly from his meetings and look forward to working with him in the future for my next vehicle purchase from Smith Haven CJDR. More