Smith Haven Chrysler Jeep Dodge Ram

We put a deposit down on a Chrysler Pacifica the last week of March, and we were told that the vehicle would be in early April. Over the next few weeks, we inquired a few times about the status of our ve week of March, and we were told that the vehicle would be in early April. Over the next few weeks, we inquired a few times about the status of our vehicle, the only feedback we got was that it was "in transit." We emailed the dealership as well, still no response. The last week of April, we got a call from the sales manager and were told that the vehicle already had a deposit on it three weeks before we put ours down. The vehicle was double sold. Meanwhile, we told the salesman that our current lease was up in two months, and when we put the deposit down, we obviously stopped looking for a car knowing we were set. After being told that we were not in fact going to get the vehicle that we put a deposit down on, the dealership found a vehicle that was $3,000 more than the one we were supposed to get. They would not budge on the markup that they were putting on the new vehicle, and we were forced to turn it down, especially considering we did not even want the extra features on the vehicle. Clearly, the dealership values keeping the market price up over helping customers that it had completely misled. We will never be going back to the dealership, and if anyone says they are going there, we will tell them they better make sure that the dealership does not double sell their vehicle like they did to us. And if they do, don't expect the dealership to genuinely make up for the broken promise that they make. More

HORRIBLE HORRIBLE EXPERIENCE do not come here! I was completely MISLED when buying a 2019 jeep cherokee. Brandon and his team are shady! They still can't be honest with what they did, which at thi I was completely MISLED when buying a 2019 jeep cherokee. Brandon and his team are shady! They still can't be honest with what they did, which at this point is commiting fraud!!! I purchased a car 45 days ago and was told that the car had 0 accidents and a clean car fax, turns out the car has 3 accidents and I was showed a FALSE car fax. I went back to the dealership to address this issue, They were blaming car fax stating "it must be an error & have been not updated" which makes no sense since accident happened YEARS AGO. On top they tried to give me a substitute car with LESS features and charging me more money. They also charged me over $3000+ for 1. A "security guard" warranty I was not told about! And 2. A “bumper to bumper” warranty that was less time coverage than advise. This fraud can not & should not have happened to me or anyone else! Taking advantage of people in these times shows their character. I have to spend more of my personal time and money to make sure this fraud is handled by my team. I hope my experience will be a warning for anyone who is looking to come to this dealer and STAY AWAY!!! More

I recently purhcased a new Jeep Grand Cherokee L from Smith Haven. Even though it was a busy day for them (lots of customers in the showroom) they gave me all the time and attentiont that I needed to fee Smith Haven. Even though it was a busy day for them (lots of customers in the showroom) they gave me all the time and attentiont that I needed to feel confident in my purchase. I couldn't be happier with the way my sale and contract signing went! Will definitely be a Smith Haven customer again! More

PLEASE READ !!!!! Brad Lieberman, service writer is a liar and a thief. Let me first say that my father was in the auto industry for 32 years and Is friends with Brett Saslow the owner. My 2018 Jeep Comp liar and a thief. Let me first say that my father was in the auto industry for 32 years and Is friends with Brett Saslow the owner. My 2018 Jeep Compass needed front brakes. My father made the appointment for me with Jonathan in service, a previous writer that he dealt with. When I arrived, I was told that Jonathan was busy and that Brad would help me. I immediately put Brad on the phone with my father, as my father knew what needed to be done. They spoke about my fathers concerns and Brad told my father that he would call him directly once the shop had the opportunity to diagnose exactly what my Jeep needed. An Uber was called to take me back home as my Jeep would be there for most of the day. Shortly after, my father was contacted by Brad explaining that my Jeep needed new front brake pads and rotors. Brad assured my father that he would install brand new FACTORY pads and FACTORY rotors for $586, so my father gave him the ok. Hours later, I was picked up to get my Jeep as it was completed. I paid the bill and then called my father because I felt that something wasn’t right. When I went over the bill with my father and told him that the bill was $45 lower because the dealership did not install FACTORY rotors, they installed AFTERMARKET rotors, my father was instantly infuriated about this because that is not what Brad told him they were doing. My father instantly called Brad. and was told by Brad that the FACTORY rotors are on back order.Brad told my father that he discounted the job accordingly. My father was furious because if he wanted aftermarket parts, he could have had the brakes done anywhere for a lot less money. Brad gave my father every excuse under the sun why he never notified him of the difference in parts until after I paid the bill and left. Shame on me for trusting that Brad would be honest and professional. He thinks that he’s going to get away with what he did. Does he not remember that my father is friends with owner, Brett Saslow? Stay tuned…. More

Very polite, excellent service; I’m very satisfied with my new Jeep gladiator I highly recommend to anybody my new Jeep gladiator I highly recommend to anybody More

Worst service dept , they have coupons on there website which are False, when you get there, they try and upsell you and not honor the mopar coupons on there website. Total waste of time and RIP-OFF. which are False, when you get there, they try and upsell you and not honor the mopar coupons on there website. Total waste of time and RIP-OFF. More

Thank you Christian, for all your help.Your are a real professional,and so pleasant to have met,along with the other gentleman.Yous have made us so welcome at you Smith Haven Chrysler.Thank you so very mu professional,and so pleasant to have met,along with the other gentleman.Yous have made us so welcome at you Smith Haven Chrysler.Thank you so very much.The Gagos.We love our new car. More

This is our 5th car lease in dealing with brokers and dealerships and was my second time working with Smith Haven. The first time around we had 1 lease payment left on our car. Smith Haven told us they w dealerships and was my second time working with Smith Haven. The first time around we had 1 lease payment left on our car. Smith Haven told us they would cover it, yet I received a bill and was told it was not what we signed off on. Fast forward to now when we were turning in our Jeep Grand Cherokee for the newest model. The two major points I made to the sales rep, James, were to confirm if by turning in my car to Smith Haven against my new lease if we would be responsible for overage and any fees associated with the lease expiration. We were assured we would not receive any fees. Yet I just received a bill for $904. When I called Smith Haven, they said they are not responsible for this fee and it was not what I signed off on in our final contract. After my second time dealing with them, I get the scheme. The junior sales rep makes any promise to get you to buy. Then the paperwork starts and they turn all of the simple language they just used into complicated language of contracts which just does not match. The second you sign off on it, you are stuck and they are no longer liable for anything they "said" when negotiating the deal. When I spoke to them they denied ever agreeing to that or that their rep would ever make this promise. If you are buying or leasing a car with them, either bring a lawyer to make sure what was spoken is being translated or make them spell everything out slowly and clearly. Their game is to make a promise and then glaze over it later when the signature is due. Then you are left holding the bill. Go to a broker. In my experience it is a straight deal with none of these games. This is my last time dealing with these crooks. More

I haven’t been happy with this place since the day I purchased my used 2017 Jeep Wrangler summer of 2020. I want to start off with the fact I’m a woman and have grown up around car mechanics and I defin purchased my used 2017 Jeep Wrangler summer of 2020. I want to start off with the fact I’m a woman and have grown up around car mechanics and I definitely know what I’m talking about when it comes to realizing theres an issue with my car and this place has treated me as if I don’t have a clue. For starters, they sold me the car while it needed ALL brakes replaced, including all the hoses, calipers, pads. This became my issue to deal with not even a year later from when I bought the car, so yes I acknowledge responsibility in that. In April, they recommended I complete the front brakes, calipers, hoses and pads while the back ones could wait. They then only did both front brakes and only my LEFT front side of calipers/hoses/pads because “warranty only covers what really needs to be replaced”, but to my understanding the entire front was being completed and I was fine with paying for what needed to be paid for, obviously. When I picked my car up I realized the brakes needed to be bled more, and I was told “its fine, I’ve worked on a million Wranglers this is how all the brakes are” which is 1) from a managers perspective, extremely nasty, you’re addressing the customer as if they (me) don’t know what they’re talking about and 2) its my car, I’m paying for the service, and want my safety reassured, if I’m paying for it then it should be scheduled in to be fixed and have that be that. The brakes were bled and I was told “there was the tiniest air pocket”, yeah no xxxx. Well, it is now July and I took my car in to have the back brakes/rest of xxxxxxxx be fixed and replaced. Come to find out about the front right side and how they didn’t do it, this is my mistake as I did not go through the paper work from April to realize they only completed one side, first of all what dealership does that? I’m bringing my car in to have it fixed, does it look like I have an issue paying for what needs to be paid? NO, which is the entire point of bringing the vehicle in. So now here we are, over a $$ grand later, I pick up my vehicle and there are still issues with it and I’m being asked to return so they can have a look at it. As negative as this post is, I want to mention the service manager has been extremely patient with me and that the original sales rep for my car was a sweetheart. But I will never recommend this dealership to others and that in itself is unfortunate. More