Smith Haven Chrysler Jeep Dodge Ram

I traveled from out east 50 miles to Smithtown to be greeted by one person Salesman obviously to busy as well Management sitting behind the big desk doing absolutely nothing to help the situation.I’m wa greeted by one person Salesman obviously to busy as well Management sitting behind the big desk doing absolutely nothing to help the situation.I’m walking around for 15 minutes.I just walked out.next I will contact the owner personally and tell fire under his employees. More

Unfair practices of showing you a lower total price on the website until you get in the showroom, trickery is their game!! I was led to believe my trade of $4650 would be honored and even told that was a the website until you get in the showroom, trickery is their game!! I was led to believe my trade of $4650 would be honored and even told that was a “ low ball “ number since they are desperate for trades. After driving four hours, I’m told I would get $1000 for my trade, although I had a guaranteed offer from Edmunds of $3700. They are not a honest outfit. I wasted a whole day and $$$ in tolls and gas to play their game. But I WON!! I LEFT. They can be dishonest again on Monday to someone else, get their pennies on commission and enjoy their frozen TV dinner. There ARE better dealerships!! More

After a long week of sleazy "used car salesman" I went to Smith Haven Jeep fully expecting to pay Thousands of dollars in fees on top of the Online Price. BUT NO, The "Real Deal" promises no fake fees an Smith Haven Jeep fully expecting to pay Thousands of dollars in fees on top of the Online Price. BUT NO, The "Real Deal" promises no fake fees and delivers. The online price was the real price. No pressure to finance thru them - Add taxes and dmv and you are out the door! OMG - restores my faith in humanity. I will never walk into another dealership again. Thanks John. More

I have had a bad experience at this dealership but with Mike it was a breath of fresh air. After going down to Empire dodge and being harassed and deceived I came here and dealt with one of the most upfron Mike it was a breath of fresh air. After going down to Empire dodge and being harassed and deceived I came here and dealt with one of the most upfront and helpful car salesmans I have dealt with to date. Mike is knowledgeable and understands you are a human being not just a sale. I will be sending everyone I know to him moving forward. Thank you Mike ! More

My only words of advice are to not waste your time. We went here with our 2 and 4 year old children with the intentions of trading in our lease for a Jeep Grand Cherokee. We set pricing expectations and went here with our 2 and 4 year old children with the intentions of trading in our lease for a Jeep Grand Cherokee. We set pricing expectations and after being strung along for almost 2 hours they came in at $600/mo with 3900 down. To compare i ended up at another dealer with a superior vehicle at $420/mo with $2000 down. Buyers beware. More

Got a Jeep Compass here yesterday. Our salesman was Anthony Louis. I was the third member of our family to go to him. Great honest guy. I highly recommend him. I give him 5 stars! A class act place. T Anthony Louis. I was the third member of our family to go to him. Great honest guy. I highly recommend him. I give him 5 stars! A class act place. They have a very satisfied customer who will be back. More

Sales Person sold me the car by telling me it was all wheel drive, when it was rear wheel drive. Had to cancel at the last minute. Did not even have the decency to have a manager call me back when I comp wheel drive, when it was rear wheel drive. Had to cancel at the last minute. Did not even have the decency to have a manager call me back when I complained. Had the same sales person who screwed up call me back. Made repeated mistakes on the numbers coming up with a final price. The scariest thing? This salesperson was training another sales person at the time! She was also thirty minutes late to our second meeting. Never again!! More

I have leased two Grand Cherokees from Smith Haven. The first one was good so I returned for another at lease end. My ask was simple; the same vehicle for the same 3-year lease deal and cost as the first. first one was good so I returned for another at lease end. My ask was simple; the same vehicle for the same 3-year lease deal and cost as the first. I was advised that this wouldn't be a problem. As it turned out, it was a problem. Apparently, Jeep no longer offered the same option package anymore so to get a similarly-equipped vehicle, they had to bump me up to a higher package. I was about to walk when they said that they could still make it work. Foolish me for not being more aware. I started making arrangements to return the vehicle after 35 months passed only to find out that the car wasn't due back for another year. They flipped it to a 48-month lease without telling me. Just dirty! They got me good on the return of the first vehicle as well. The mileage was super low and the car didn't even have a ding. It was clearly worth significantly more than the stated buyout price on my lease contract. I told James that I wanted to buy it myself and put it up for sale. Easy $2K to $3K profit. He spent so much time scaring me out of that decision. He even said that it was so complicated and not worth it that the dealership will not even buy it. They would simply let it get picked up for return. Later in the process, I was signing some extra papers and found that this was because they decided to buy the car instead. They knew it was valuable and stole it out from under me. I made the decision to never return to Smith Haven ever. When the second car lease came to a close, they called me repeatedly in an effort to come back for another Grand Cherokee. I did end up getting a third G.C. but not from Smith Haven. I made a conscious effort to avoid them and had the best experience at Huntington Jeep. My fourth G.C. will be leased at Huntington Jeep. Smith Haven will never see another dollar from me. Ever. More

Easiest most transparent deal I’ve ever done in my life, found the car I wanted online, saw the price, walked in and that was the price. 5 other dealers I’ve went to previously bait you in with a price then found the car I wanted online, saw the price, walked in and that was the price. 5 other dealers I’ve went to previously bait you in with a price then jack it up with dealer fees! Zero dealer fees here and they stand by it! Thank you for being honest! Such a quick easy experience More

Terrible buying experience! My husband and I made an appt to pick up the car at 3:00. We didn't walk out of there until after 7:30. We sat for 3 hours waiting for the finance manager to sign the paperwork. to pick up the car at 3:00. We didn't walk out of there until after 7:30. We sat for 3 hours waiting for the finance manager to sign the paperwork. All deals and negotiations were completed on the previous visit. They processed the insurance already so we were stuck. While waiting you think someone would sit and go over the features and let us see the vehicle. Nope, I wasn't handed the keys until 7:30, at that point they had already closed and nobody walked me through how to use and operate the functions. I am incredibly disappointed in my experience. More