Don’t buy a car here. Go to another VW dealership if you want a VW. I had THE WORSE experience I have ever had. For the past 7 years, I’ve bought multiple cars here, had all of my service done here and referred friends who have purchased cars as well. My Jetta spontaneously came on with an EPC light so I had it towed to the dealership. I got a call back that the timing chain had been stretched and the bill was 4100, the service guys made it out to be my fault over the phone... I HAVE HAD EVERY SERVICE DONE WITHIN THE INTERVAL AT THAT DEALERSHIP. After looking into the warranty I was sold under the pretense the car would be covered for anything but regular maintenance, it was a lie. The car did not even have 90k miles, wasn’t even half way through its financing and never had a light on the dash until that ride... eh oh actually went away after restarting the car. After doing research on the issue, I came to a class action lawsuit against VW for the vehicle for the exact problem... except it didn’t cover the 1.8L engine. Knowing I’ve been working with this dealership over the past 7 years, I gave them the opportunity to sell me another car and work a deal out with me through Kevin, who sold the Jetta and warranty that broke down to me. I was told there is no deal, no incentive and my car was worth 1500. After speaking with the finance manager Jeff, I looked into other dealerships and found a more expensive car, for a lower payment, with the same interest rate with less down and my car was traded in for 3500, the deal would not be matched by Smith VW, so I went with the better deal. The other dealership, came to tow the Jetta from Smith VW, and they would not give up the keys due to bill for a check engine light (which was not on by the way just the electronic power control, and it was not on when the car was towed in). This bill was 131 which is ridiculous to me. I’ve been inside the dealership and speaking with the service guys for days, no balance was mentioned, the car was never worked on, they knew it was a trade in. But rather than calling me to tell me about this bill, the tow driver was sent away and the dealership for the trade contacted me. Who does business this way! Wouldn’t you call the customer and let them know they have a bill or take the payment?? My next call was to Jason Smith, the general manager of the dealership. He did return my call, however I was at work so I called back when I was off. The receptionist who I might add is the only woman employed there, would not let me know when the general manager would be in next or if he works weekdays, leaves by 5, nothing. How do you operate a business this way? None the less, the finance manager Jeff called me back and said to come in and see him. So today I went in, paid the bill because I just want to be done playing the games, and dealing with the horrible service. So I spoke to Jeff, who had nothing to say but sorry you had a bad experience. I WILL NEVER BUY HERE AGAIN NOR RECOMMEND ANYONE TO. You trust a business, get screwed, and it’s sorry about your luck it was your fault. There is NO accountability here, stay away.