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Smithtown Nissan

St. James, NY

4.8
2,861 Reviews

926 Middle Country Rd

St. James, NY

11780

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2,861 Reviews of Smithtown Nissan

November 19, 2019

Will never recommend this dealer to anyone. Someone in there robbed us of almost 1400. Saying we have the wrong rims. Crooks. Thieves. xxxx, jerks More

by Rbonilla6478
Recommend Dealer
No
Employees Worked With
Joseph Urso
Dec 04, 2019 -

Smithtown Nissan responded

We regret to hear of your experience with us. I am having trouble finding any record of you being in our store. A manager would really like to speak with you more regarding this matter. Please reach out to us at (631) 361-9696. We look forward to hearing from you. Thank you in advance.

November 17, 2019

Great car shopping experience with Greg! Being a former car salesman going to lease a new car, I dreaded what tricks I may face ahead of me. Coming into Smithtown Nissan, I felt at ease righ More

by CSchlefman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Ammann, Kenneth Koos
Nov 22, 2019 -

Smithtown Nissan responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2019

Matt Brown was Awesome A pleasure to work with Matt. Everything he promised was delivered! Answered all my questions completely and walked me through all the features on my More

by eilsusa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Brown
Nov 22, 2019 -

Smithtown Nissan responded

Eilsusa, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2019

I am a long time buyer of Nissans and I’m not going back to Smithtown Nissan. I sat with Todd last month he gave me an honest answer so when I came back the following month I ended up sitting with another s More

by L8R2022
Recommend Dealer
No
Employees Worked With
Jesus Ramirez
Dec 02, 2019 -

Smithtown Nissan responded

We regret to hear that you are displeased with your recent experience with us. Here at Smithtown Nissan., we are always looking for ways to improve; we appreciate your input and would like the opportunity to address your concerns. Please reach out to us directly at (631) 361-9696 when you have a chance. Thank you, and we look forward to hearing from you.

November 11, 2019

Chris James was a pleasure to work with the only reason to not have t6his 5 star is the process it takes once you decide on a car. although this process was faster than some others in the More

by mcrowley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris James
Nov 13, 2019 -

Smithtown Nissan responded

We strive for 100% satisfaction, and thank you for your feedback. We are always searching for new ways to streamline the sales process. We spare no expense in researching new ideas, and we are constantly adding new technology. That said, we are growing! It has been over 50 years in business, and we could not have made it this far without people like you! Again, thank you for your feedback as well as business!!

November 10, 2019

The release of car always has hidden fees. It is always a trying experience when purchasing a new car or releasing a new car. I don't like that you cannot get an exact amount of cost to the cus More

by patty0858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Mitchell
Nov 13, 2019 -

Smithtown Nissan responded

Thank you for your kind informative review. In an attempt to better serve our customers, and improve our delivery process, we are happy to pass along your comments to the management team here at Smithtown Nissan! We truly appreciate your most valuable business, and wish you many years of reliable service in your new Nissan. Please do not hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!

November 09, 2019

New Lease Purchase Had a great experience leasing my new car at Smithtown Nissian. My sales person Matty Brown Was provided a warm no pressure experience for myself More

by Frank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Brown, Andy Lisske
Nov 10, 2019 -

Smithtown Nissan responded

Frank, thanks for your praise and kind comments about our team. We sincerely thank you for your business, the positive review, and look forward to seeing you again soon!

November 06, 2019

Great Experience Had a Honda Accord and wanted something more snazzy and capable in the snow. Went to Smithtown Nissan for an Altima. They had a great selection and I More

by Behappy535
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Sawyer, John Cerruto
Nov 07, 2019 -

Smithtown Nissan responded

We're happy you found our staff to be so supportive during your experience here at Smithtown Nissan. We truly thank you for your business and hope you are enjoying your new Nissan Altima! If you're ever in need of more help, please let us know! Have a wonderful day.

November 05, 2019

Great experience Treated with respect and kindness and all options were laid out for leasing a vehicle. No high pressure which I appreciated. I live in Ridge and I tr More

by ddpat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alli Rollero, Matt Brown
Nov 06, 2019 -

Smithtown Nissan responded

Thank you so much for the positive review! Reviews like this give us motivation and help us ensure we provide high-quality care. We are so pleased you enjoyed your visit to Smithtown Nissan, and truly thank you, for giving us, the opportunity to earn your most valuable business! Have a wonderful day!!

October 28, 2019

Ali the salesperson was knowledgeable and patient and helped us get the vehicle that fulfilled our checklist . We have now bought 3 cars here and are always treated well. In addition Chris helped us late More

by Mbrozinsky
Recommend Dealer
Yes
Employees Worked With
Ali, Joseph Urso, Chris James
Oct 30, 2019 -

Smithtown Nissan responded

We are very happy to have provided you with such a positive experience! Further, we thank you for your repeat business, and wish you many years of reliable service with your new Nissan. Until the next time we meet, take care!

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