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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,364 Reviews

1,364 Reviews of Smithtown Volkswagen - Service Center

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December 09, 2019

A great experience Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a ver More

by michaelcastain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you for coming to service with us! We're happy to know that Tom can assist you during your appointments.

December 06, 2019

Jetta se wiper change Brand new 1k jetta se Terrible wiper noise & zero cleaning of windshield No visibility .. vehicle was barely used . Blades made screatching nois More

by lisamakeup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria, Tom Wilde
Dec 10, 2019 -

Smithtown Volkswagen responded

We are so sorry that you had issues with your wiper blades. Please call our service department so we can have your problem corrected.

December 06, 2019

Excellent service Very professional and filled all my needs and questions. Will definitely be coming back here for my next service. Very quick with there service projec More

by gennapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, James Coughlin
Dec 10, 2019 -

Smithtown Volkswagen responded

We're so glad that your service appointment was convenient! Thank you for coming in.

December 06, 2019

Thanks! These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... More

by joshua.m.glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Coughlin
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you so much! We are so glad that you have a positive experience in our service department.

December 05, 2019

service & recalls service and recall performed professionally and timely. tatally satisfied customers. my wife loves her bug convertible....gets many compliments for More

by PIGONTHEPORCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the whole team excellant....they are almost too nice...place is neat as a pin...bud delaney
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you for coming to service your vehicle with us! We are so glad that you like the service department and that your wife loves her beetle.

November 27, 2019

Keep up the excellent work. Just keep up the excellent work.Keep up the excellent work.Keep up the excellent work. Keep up the excellent work.Keep up the excellent work. Keep up More

by SFAMUSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, James Coughlin
Nov 30, 2019 -

Smithtown Volkswagen responded

Thank you!

November 27, 2019

Very easy process I would recommend this dealership. It was easy to get an appointment and it did not take long for the problem to be resolved. I will bring my car ther More

by corgigirl_3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Merman
Dec 17, 2019 -

Smithtown Volkswagen responded

Thank you for the 5-star review! We appreciate you servicing with us and we hope to see you soon.

November 25, 2019

I expected better. They said they were going to check things that were never checked. I expected more from them. I got charge for things I should’ve got charged for. More

by susanne.simko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Wilde
November 25, 2019

Warm, smooth and surprise I went there for safety check and they reminded me a recall and got it done together. It is fast, and they charge minimum for that. They even hel More

by wangfsh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Nov 25, 2019 -

Smithtown Volkswagen responded

We are so glad that you had a great service appointment! We always try to make things convenient for our customers. Thank you for the great review.

November 25, 2019

Seat warmer service The service I got was okay. They somewhat fixed my seat as the bottom isn’t heating up like it is supposed to yet. Also, after they fixed my seat ther More

by WILLSTEED0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who
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