Smithtown Volkswagen - Service Center

Tom’s the Best Thank you so much Tom and Justin for fixing my car! I’m glad that they got me in right away because if I delayed and drove my car at night, I would ge Thank you so much Tom and Justin for fixing my car! I’m glad that they got me in right away because if I delayed and drove my car at night, I would get a ticket for having a headlight out. My lights now shine super bright and what a difference when driving. We’ve been Smithtown Saab and Volkswagen customers since 2006! More

Light At The End Of The Dark (Passenger’s Side) Roadway I just want to give a big shoutout to Tom in service and Justin, the mechanic who worked on my car, for fixing a problem I had with my car. My right h I just want to give a big shoutout to Tom in service and Justin, the mechanic who worked on my car, for fixing a problem I had with my car. My right headlight had gone out and needed replacement soon! Tom accommodated me very well considering it was super busy. I cannot express my level of gratitude I had for Tom for ensuring my light was replaced promptly (you could get a ticket if you have a headlight out), and for Justin who meticulously worked on this car. I understand it was a pretty tedious spot and the area is very tight because the coolant reservoir was in the way, but got the light replaced and another part replaced within the headlight assembly 1-2-3. Driving at night now is much easier for me, and I can now see on the right side of the car much better with my new Xenon light bulb. These two deserve a pat on their backs for going above and beyond! I also got a ride from the dealership back home and really liked the newer car! I would give Tom 6 stars if I could! More

2016 Jetta Hybrid I took advantage of your free tire and alignment check all was great with the exception of the alignment machine crashing, Ah computers' I was invited I took advantage of your free tire and alignment check all was great with the exception of the alignment machine crashing, Ah computers' I was invited to come back at a later date to complete the job. The service writer and mechanics are great they get the job done the first time right. More

Everything completed just fine. Make an appointment , they take your car right away . You can wait for it in a nice waiting room upstairs . Depending how busy they are you are usuall Make an appointment , they take your car right away . You can wait for it in a nice waiting room upstairs . Depending how busy they are you are usually out within the hour . The car is clean when you get back into it. Some places are not careful with that and I appreciate it because I take good care of my car . Very polite service dept. Happy with all of my experiences. More

Service for 2013 VW Jetta Dropped off my car at the night drop for a repair to my driver side door handle and a recall. Car was finished by the next day. James called with th Dropped off my car at the night drop for a repair to my driver side door handle and a recall. Car was finished by the next day. James called with the price before performing work. Pick up was easy, the attendant brought my car to the door and I received a free car wash. Great service. Thank you. More

Great experience once again with Tom Wylde Great experience Tom Wilde was exceptional I am impressed with the overall experience with service and in particular, Tom Wilde. I Highly recommend y Great experience Tom Wilde was exceptional I am impressed with the overall experience with service and in particular, Tom Wilde. I Highly recommend your dealership More

everyone was very helpful. My car broke down on the long island expressway. After being towed into dealership, James helped me out with very little waiting around. My car My car broke down on the long island expressway. After being towed into dealership, James helped me out with very little waiting around. My car was repaired and is running great. thank you again. More

Inspection I always come here for service or inspection. Great service and helpful friendly staff. The service area should be updated with service lounge on the I always come here for service or inspection. Great service and helpful friendly staff. The service area should be updated with service lounge on the first floor. Hate climbing those stairs. But I come here for the great service anyway. More

Recall The recall service was performed promptly.....and they even adjusted the clock for me! My only issue is the location of the customer lounge. I cannot The recall service was performed promptly.....and they even adjusted the clock for me! My only issue is the location of the customer lounge. I cannot climb stairs and must sit in the office space while my car is serviced. While everything is done to make me comfortable, I do feel like an intruder. More

Always Great Service Friendly, kind, considerate. Quick service, respectful of your time. Danielle is always lovely to deal with. The team creates a cooperative caring atm Friendly, kind, considerate. Quick service, respectful of your time. Danielle is always lovely to deal with. The team creates a cooperative caring atmosphere. Thank you VW service!!! More