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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,379 Reviews

1,379 Reviews of Smithtown Volkswagen - Service Center

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December 18, 2019

Good experience Timely professional and helped with pricing and ride home instead of waiting The work was satisfactory and performed in a timely manner They get fi More

by KENAMPEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Jan 25, 2020 -

Smithtown Volkswagen responded

Thank you for the 5 star review! We're thrilled that our staff makes your time here easy and convenient.

December 18, 2019

Purchased Beetke including regular service It is always a great experience when coming to Smithown Volkswagon... it’s the service and all the people that work there .... Good Customer Service . More

by lori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Ribaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Wilde, Danielle Dipietro
Jan 25, 2020 -

Smithtown Volkswagen responded

We appreciate you leaving such a kind review! Thank you for coming in and letting us assist you with your Beetle.

December 17, 2019

Good service , no complaints pleasant reps although I called last minutes they were accommodating.The waiting area was nice and I could read my book until my car More

by yg898
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Jan 25, 2020 -

Smithtown Volkswagen responded

I'm glad we could make your service easy for you! Thank you for coming in.

December 17, 2019

Excellent Customer Service As always, I am treated like royalty. Always a smile, always concerned about my satisfaction. Never been disappointed, that is why my family and I k More

by pjorlando1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro, James Coughlin
Jan 25, 2020 -

Smithtown Volkswagen responded

Wow, we could not be more thrilled about the service you receive here. We are so glad our staff treats you well and we are happy to have you apart of the Smithtown Volkswagen family!

December 16, 2019

Great service I don't understand why we have to write this much. I didn't even want to write it when I saw it. But I couldn't stand in the service department agains More

by LEVENTGUNES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Dec 17, 2019 -

Smithtown Volkswagen responded

I'm sorry that this was inconvenient, dealerrater prefers to have the customers write a few sentences. However, thank you for the 5-star review! We're glad Tom is helpful in service.

December 09, 2019

A great experience Excellent service. Done quickly at a great price! Tom Wilde is a great asset to Smithtown VW! He explained everything before work was done. I'm a ver More

by michaelcastain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you for coming to service with us! We're happy to know that Tom can assist you during your appointments.

December 06, 2019

Thanks! These guys always take care of me and my car. I never feel like they’re trying to take advantage of me and my car is always left in better shape... More

by joshua.m.glass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Coughlin
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you so much! We are so glad that you have a positive experience in our service department.

December 06, 2019

Excellent service Very professional and filled all my needs and questions. Will definitely be coming back here for my next service. Very quick with there service projec More

by gennapp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, James Coughlin
Dec 10, 2019 -

Smithtown Volkswagen responded

We're so glad that your service appointment was convenient! Thank you for coming in.

December 06, 2019

Jetta se wiper change Brand new 1k jetta se Terrible wiper noise & zero cleaning of windshield No visibility .. vehicle was barely used . Blades made screatching nois More

by lisamakeup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal D'Amico
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike DiMaria, Tom Wilde
Dec 10, 2019 -

Smithtown Volkswagen responded

We are so sorry that you had issues with your wiper blades. Please call our service department so we can have your problem corrected.

December 05, 2019

service & recalls service and recall performed professionally and timely. tatally satisfied customers. my wife loves her bug convertible....gets many compliments for More

by PIGONTHEPORCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the whole team excellant....they are almost too nice...place is neat as a pin...bud delaney
Dec 10, 2019 -

Smithtown Volkswagen responded

Thank you for coming to service your vehicle with us! We are so glad that you like the service department and that your wife loves her beetle.

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