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1,364 Reviews of Smithtown Volkswagen - Service Center
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November 22, 2019
Excellent Customer Service As always, this dealership goes above and beyond my expectations. Always a pleasure. Tom is always easy to talk to and listens intently to my concern As always, this dealership goes above and beyond my expectations. Always a pleasure. Tom is always easy to talk to and listens intently to my concerns. He is a asset to the company. More
by pjorlando1
Verified CustomerEmployees Worked With
Tom Wilde
November 22, 2019
great experience Always so helpful, accommodating, and friendly. I recommend this location to all of my friends and family. Very well run. I got my car in last minute. Always so helpful, accommodating, and friendly. I recommend this location to all of my friends and family. Very well run. I got my car in last minute. More
by nickp6
Employees Worked With
Other Employees :
Tom Baldassare, Mike DiMaria, Nicole Miller, Jerry Merlo, Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
November 22, 2019
Great service Delivered what I expected, great service in a timely fashion. Always friendly and they review all service that was completed, potential issues, and w Delivered what I expected, great service in a timely fashion. Always friendly and they review all service that was completed, potential issues, and what will need to be done in the future. More
by PBS6N
Employees Worked With
Do not know names
November 22, 2019
Great dealer I have bought 3 VW's from this dealer and haven't hasty issues. The Sales department is easy going and the Service writers knowledgeable. I have bought 3 VW's from this dealer and haven't hasty issues. The Sales department is easy going and the Service writers knowledgeable. More
by FIRSTCPU
Employees Worked With
Thomas Wilde
November 15, 2019
recall service prompt and efficient service times. straight forward customer service. the check in process is a breeze. its a pleasure to work with the service staf prompt and efficient service times. straight forward customer service. the check in process is a breeze. its a pleasure to work with the service staff. More
by Msasad
Employees Worked With
Aaron Klauschke
November 15, 2019
Excellent service Smithtown Volkswagen service department is fast friendly and easy. Danielle and Nala are eager to help and the maintenance staff completes the job qui Smithtown Volkswagen service department is fast friendly and easy. Danielle and Nala are eager to help and the maintenance staff completes the job quickly. Great place to buy or lease a VW. More
by Vinny
November 10, 2019
Tom’s the Best I ran into an issue with my 2016 Volkswagen Tiguan not wanting to start or shut off. Bear in mind my car is almost 5 years old as it was built in 2015 I ran into an issue with my 2016 Volkswagen Tiguan not wanting to start or shut off. Bear in mind my car is almost 5 years old as it was built in 2015. The start/stop button had failed and needed replacement. Tom quickly accommodated me and got the SUV in. They happened to have the part in stock, and replaced it. I was charged a reasonable price and I no longer have to jab and stab the button to get it to start or to shut off. Just a quick tap and POOF! it’s fired up. Tom has been amazing over the years and we’ve only dealt with him since 2006. We will not have our cars serviced anywhere else. Tom has been excellent in getting me a shuttle ride home, and after we have major service done, we get a car wash voucher that makes the vehicles look like new. Tom is very straightforward and will get you a quote and tell you what is wrong as it is. More
by Dan Razz
Employees Worked With
Tom Wilde
November 08, 2019
An easy experience Scheduled the appointment online that morning and was home eating lunch by 1230. Everyone was so nice and accommodating. I believe Kristen helped proc Scheduled the appointment online that morning and was home eating lunch by 1230. Everyone was so nice and accommodating. I believe Kristen helped process my paperwork; she was very helpful and told me I had free oil changes as per my lease, which was a nice surprise. More
by jeremy.doran.43
Employees Worked With
Kristen DiMaria, Tom Baldassare
November 07, 2019
Service after 10.000 ml Profecional, fast service, make me fell safe to drive my car for next 10.000mlThank you.everyone who work and put effort to keep my car safe and work Profecional, fast service, make me fell safe to drive my car for next 10.000mlThank you.everyone who work and put effort to keep my car safe and work nice. More
by evabubeva
Employees Worked With
I'm sorry dont remember all names, but everyone is very NICE and helpful!
November 07, 2019
Great service Everything from start to finish was easy, I called for an appointment and Nala took care of everything, she was great to deal with , very friendly and Everything from start to finish was easy, I called for an appointment and Nala took care of everything, she was great to deal with , very friendly and personable. My service visit was painless which I loved, thank you. More
by STYMEE638
Employees Worked With
Nala M.
