Smithtown Volkswagen - Service Center

Service visit for recall I highly recommend this location for VW service. The staff are friendly and attentive, and the work is always done quickly and with quality. 5 stars I highly recommend this location for VW service. The staff are friendly and attentive, and the work is always done quickly and with quality. 5 stars. More

Amazing They were very accommodating squeezing me in for an appointment. Extremely helpful when explaining the services needed to be done. Always super friend They were very accommodating squeezing me in for an appointment. Extremely helpful when explaining the services needed to be done. Always super friendly and offers the best people on the job. More

service very satisfied....have to call for additional service needed....the service was fast the customer service person was pleasant to deal with...have addi very satisfied....have to call for additional service needed....the service was fast the customer service person was pleasant to deal with...have additional questions...will discuss when I call More

Smithtown VW is the BEST Volkswagen Service Center on LI We have owned many different Volkswagen's over a long stretch of years. We finally decided from experience, other VW dealerships quality of service wa We have owned many different Volkswagen's over a long stretch of years. We finally decided from experience, other VW dealerships quality of service was sorely lacking. Smithtown VW's Service Department delivers a truly higher standard of service. Our personal Service Advisor is Tom Wilde. Tom has consistently delivered a high standard of personal service! We would highly recommend ANY Volkswagen owner to switch to Smithtown VW for both Sales as well as Service! More

nys inspection the service was fast the customer service person was pleasant to deal withthe inspection was done prompt and professional clean waiting room service d the service was fast the customer service person was pleasant to deal withthe inspection was done prompt and professional clean waiting room service done on time More

Service always excellent I have leased Jettas for a few years now and I just went in for a recall for my trunk and the service was excellent. I thought it would take between a I have leased Jettas for a few years now and I just went in for a recall for my trunk and the service was excellent. I thought it would take between an hour - an hour and a half and it only took 40 minutes. Everyone there is always very friendly & service is always completed in a timely manner. More

trouble shooting car stalled in Maryland ,restarted then called tom .he advised me to have car checked at a V>W>dealer. I did. Nothing showed up called him back to adv car stalled in Maryland ,restarted then called tom .he advised me to have car checked at a V>W>dealer. I did. Nothing showed up called him back to advise of findings. he told me to bring it to him and they would recheck to make sure nothing was missed .they ran tests on each system to make sure the car was safe, they are an honest dealership. More

quick repair Although I've never heard of a gas gauge not working, especially on a four year old car, the defective part was identified, ordered and replaced. Got Although I've never heard of a gas gauge not working, especially on a four year old car, the defective part was identified, ordered and replaced. Got the car back right before a big road trip, just when we needed it. Having the repair covered by warranty was just another plus. More

Excellent, as always:) I've been a customer of Smithtown Volkswagen since 2001, and have had nothing but positive experiences. This is a true team of professionals, and I s I've been a customer of Smithtown Volkswagen since 2001, and have had nothing but positive experiences. This is a true team of professionals, and I so appreciate Tom and everyone else in the service department. More

Complete sunroof replacement Brought vehicle in with mold oder and stained headliner. Car was analyzed and it was determined that sunroof frame was cracked causing the leak. The e Brought vehicle in with mold oder and stained headliner. Car was analyzed and it was determined that sunroof frame was cracked causing the leak. The entire interior was gone over and replaced due to water intrusion and mold. Entire headliner, dashboard padding , carpeting, sunroof controls , and sunshade. Nothing was left to chance. The repairs took several weeks because of the complexity and sourcing of parts. We were provided a loaner and kept apprised of the progress. Car was returned to us in excellent condition. I would highly recommend this service department. More