Smithtown Volkswagen - Service Center

This place is a pure joke. Don't waste your time and money, go elsewhere. Their service department (Tom "took care" of me) is a disgrace! Went there for an oil change. They did not even wash my car desp money, go elsewhere. Their service department (Tom "took care" of me) is a disgrace! Went there for an oil change. They did not even wash my car despite having spent an additional $150 for repairs, not even the exterior, nothing, strictly nothing. I even had to clean my car myself because their crook-mechanic who worked on the car intentionally left it dirty. Moreover, the dashboard indicated a problem with the engine AFTER the oil change, yet the light was not on prior to my visit. I ordered parts to be changed, they said they would call me 2 or 3 days after my visit. 10 days later, I called to know what was going on, they came up with damn lies!!! They claimed that "they called me several times and even sent me postcards"....Pure B...S..T!! Supreme lies. I check my mail everyday, ditto for my voicemail. Never received anything, not even an email. That was too much, I picked up the parts and decided not to have them installed there (which was my initial intention). I felt disrespected and ripped off. Well, guess what, they lost a client, and apparently I am not the only one. Save your gas, time and money, shop around. They are all crooks and incompetent More

One of the worst service I ever got. Not even eligible to replace breakpads. All services on my car breaks, CV boots (Issue was with joints) failed with in 3 months.No resposibilty from the dealer for workm replace breakpads. All services on my car breaks, CV boots (Issue was with joints) failed with in 3 months.No resposibilty from the dealer for workmanship they provided. When the rattle sound is coming from u joint...they replaced cvboots. sound started coming back less than 1 month. More