Smithtown Volkswagen - Service Center

James and Stephanie were very helpful. I was there for service, waited a couple of days for my car but everything got taken care of. James was very professional throughout the whole proces I was there for service, waited a couple of days for my car but everything got taken care of. James was very professional throughout the whole process. Overall great experience. More

Smithtown Volkswagen always provides the absolute best service! The staff is so friendly and helpful! Thank you! service! The staff is so friendly and helpful! Thank you! More

Stephanie in the service department is an asset to Smithtown VW. She is professional, courteous and knowledgeable. Smithtown VW. She is professional, courteous and knowledgeable. More

Received prompt and courteous service. Scheduled appointment and dropped vehicle off for service inspection, a short time later, I was contacted and told my vehicle was ready for pick up ( Scheduled appointment and dropped vehicle off for service inspection, a short time later, I was contacted and told my vehicle was ready for pick up ( earlier then anticipated) which was nice. Have had positive experiences with this service department. More

The best, always quick and communication is great here. There team is well versed in helping the customer. They even offered me a shuttle back and fourth to east Northport for free. Big perk. There team is well versed in helping the customer. They even offered me a shuttle back and fourth to east Northport for free. Big perk. More

They did a pretty good job but it takes more than an hour for a regular oil change for a regular oil change More

Everything went well. Stephanie was very friendly and professional. She communicated well, explaining the repair and kept me up to date. Stephanie was very friendly and professional. She communicated well, explaining the repair and kept me up to date. More

Very disappointed and took my business to another dealer. Made the car worse than when I brought it in Made the car worse than when I brought it in More

I bought 2 cars at Donaldsons, since the change over to east hills they are a disaster, it takes them 8 hours to complete an oil change and appointments for an oil change it takes weeks…further they never east hills they are a disaster, it takes them 8 hours to complete an oil change and appointments for an oil change it takes weeks…further they never actually completed the inspection, so my brakes were checked as very good, yet i hit metal after 2,000 miles…when i called them and told them what happened they said to leave the vehicle and when “when we get time we will look at it.” Your dealership had an appointment available and did the work promptly, and even gave me a ride to and from work…i will never go to that other place again…thank you for your help. More

I called Saturday morning and they took my car in and fixed it. The person who helped me was very professional and helpful. Her name is Stephanie Lopez. A pleasure working with her fixed it. The person who helped me was very professional and helpful. Her name is Stephanie Lopez. A pleasure working with her More