Smithtown Volkswagen - Service Center

I have been using this dealership since I bought the car here in 2015. I will continue to use the service Dept here for as long as my TDI keeps running. here in 2015. I will continue to use the service Dept here for as long as my TDI keeps running. More

the people were very kind, they explained to me very well what the car had and the solutions that I should take the next time, I found the service of taking people home when the car takes more than 4 hours what the car had and the solutions that I should take the next time, I found the service of taking people home when the car takes more than 4 hours to be repaired very excellent More

I found the service agent very helpful and very pleasant the work was done quickly, the waiting room was comfortable. I will be bringing my car their again. the work was done quickly, the waiting room was comfortable. I will be bringing my car their again. More

Services were good and people are very nice. Stephanie took time to update me on my car and everything is good took time to update me on my car and everything is good More

The service was excellent. They went out of their way to accommodate my schedule and needs. They provided a convenient shuttle and made the whole experience a pleasant one. Couldn't have been happier! accommodate my schedule and needs. They provided a convenient shuttle and made the whole experience a pleasant one. Couldn't have been happier! More

Brought brand new car in for minor problem. Very happy with service. Car ready at time they said it would be. with service. Car ready at time they said it would be. More

So,far each contact I have had with Smithtown Volkswagen from purchase to buying extra parts/accessories, to my first service have has been pleasant. from purchase to buying extra parts/accessories, to my first service have has been pleasant. More

Been here twice so far and much better service than other local vw dealerships in my area local vw dealerships in my area More

VW offers carefree maintenance for 2020 and up models which includes the first Minor maintenance (oil changes and check of brakes) and first Standard maintenance.(oil change and a bunch of other checks. which includes the first Minor maintenance (oil changes and check of brakes) and first Standard maintenance.(oil change and a bunch of other checks. Look in your Warranty and Maintenance booklet) It's on the window sticker and just about every single VW advertisement. I own a 2021. This dealership claimed that my car was not entitled the maintenance work covered under VW carefree maintenance and that I would have to pay for it's first oil change (I was exactly 1 year from my cars service date and the dash displayed the change oil message). I contacted VWOA. Good experience contacting corporate. However I was unsatisfied with the response I received from the dealer and ended up going to a competing VW dealer in the area. I can only assume that this dealership has been charging customers for service that VW owners are entitled too. Note: I do not recall the name of the guy I dealt with in the service department so selection of Danielle Dipietro is only because selection is required to submit More

Excellent customer service and attention to detail! Addressed the problem quickly. Only issue was related to part availability. Addressed the problem quickly. Only issue was related to part availability. More