Smithtown Volkswagen - Service Center

My experience with Smithtown Volkswagen is always OUTSTANDING. The staff is GREAT and totally attentive to the customers. Thank You so much for your professionalism. OUTSTANDING. The staff is GREAT and totally attentive to the customers. Thank You so much for your professionalism. More

I have never caught a break once here for service. Always had to bring it back the next day. Had the same thing fixed too many times to count only to be told that this is an "issue" with these cars. Left the had to bring it back the next day. Had the same thing fixed too many times to count only to be told that this is an "issue" with these cars. Left the car for 4 days, I had to call to find out status, and after I picked up the car the rear defroster doesn't work. I didn't even bring it back. UGHHHHHH More

Very easy to schedule an appointment. All my concerns were addressed and taken care of. Very friendly staff. were addressed and taken care of. Very friendly staff. More

The Customer Care Service Attending, NALA, was CARING and Compassionate, listening and understanding my worries, working out the best DEAL Outcome for me..! Compassionate, listening and understanding my worries, working out the best DEAL Outcome for me..! More

I was extremely pleased, dnd 100% satisfied with solving a major malfunction of my 2018 VW PASAT. a major malfunction of my 2018 VW PASAT. More

Was quoted a 1hr wait time for an oil change and it ended up being an 1 hr and a half. I did make an appointment but it seemed like they were overwhelmed and that’s why I didn’t take the recommendation for a up being an 1 hr and a half. I did make an appointment but it seemed like they were overwhelmed and that’s why I didn’t take the recommendation for additional service. More

This is my second time at this dealer. They are always very professional and kind. very professional and kind. More

The service was really quick. The waiting area was very comfortable, and the staff was very friendly. comfortable, and the staff was very friendly. More

Easy service appointment. Would definitely return for service. Oil change and inspection took less than an hour to complete. service. Oil change and inspection took less than an hour to complete. More

They were able to fix my car for free. It had a software issue and another dealer wanted to change out a whole piece which would've cost me over 1000 dollars to fix. The other dealer was rated highly so I t issue and another dealer wanted to change out a whole piece which would've cost me over 1000 dollars to fix. The other dealer was rated highly so I thought to trust them, but I will only be going here from now on. More