Smithtown Volkswagen - Service Center

I was on time for my 8 o'clock appointment. The advisor was also on time. She was very courteous and explained to me what needs to be done, When I returned at 1 pm to pick up the car. it was already finish was also on time. She was very courteous and explained to me what needs to be done, When I returned at 1 pm to pick up the car. it was already finished. I did not waste any time. I am very pleased with the service More

My needs were met and they provided me with shuttle service so I didn’t have to wait there for 4 hours. service so I didn’t have to wait there for 4 hours. More

Went in to remedy recall, and left with a check engine light that previously wasn't there, luckily it was just an air sensor that was unplugged in clear view in the engine bay that I could figure out myse light that previously wasn't there, luckily it was just an air sensor that was unplugged in clear view in the engine bay that I could figure out myself. They also left a nice new grease stain on my driver's seat and door panel. More

Loved it. Everyone was great and I was impressed with the car wash addition! Car is running perfectly. car wash addition! Car is running perfectly. More

Stephanie at the service center was beyond nice amd very attentive . Cares about the people who have issues with there cars. Went out of her way!! attentive . Cares about the people who have issues with there cars. Went out of her way!! More

My experience with Smithtown Volkswagen is always OUTSTANDING. The staff is GREAT and totally attentive to the customers. Thank You so much for your professionalism. OUTSTANDING. The staff is GREAT and totally attentive to the customers. Thank You so much for your professionalism. More

I have never caught a break once here for service. Always had to bring it back the next day. Had the same thing fixed too many times to count only to be told that this is an "issue" with these cars. Left the had to bring it back the next day. Had the same thing fixed too many times to count only to be told that this is an "issue" with these cars. Left the car for 4 days, I had to call to find out status, and after I picked up the car the rear defroster doesn't work. I didn't even bring it back. UGHHHHHH More

Very easy to schedule an appointment. All my concerns were addressed and taken care of. Very friendly staff. were addressed and taken care of. Very friendly staff. More

The Customer Care Service Attending, NALA, was CARING and Compassionate, listening and understanding my worries, working out the best DEAL Outcome for me..! Compassionate, listening and understanding my worries, working out the best DEAL Outcome for me..! More

I was extremely pleased, dnd 100% satisfied with solving a major malfunction of my 2018 VW PASAT. a major malfunction of my 2018 VW PASAT. More