Smithtown Volkswagen - Service Center

VW offers carefree maintenance for 2020 and up models which includes the first Minor maintenance (oil changes and check of brakes) and first Standard maintenance.(oil change and a bunch of other checks. which includes the first Minor maintenance (oil changes and check of brakes) and first Standard maintenance.(oil change and a bunch of other checks. Look in your Warranty and Maintenance booklet) It's on the window sticker and just about every single VW advertisement. I own a 2021. This dealership claimed that my car was not entitled the maintenance work covered under VW carefree maintenance and that I would have to pay for it's first oil change (I was exactly 1 year from my cars service date and the dash displayed the change oil message). I contacted VWOA. Good experience contacting corporate. However I was unsatisfied with the response I received from the dealer and ended up going to a competing VW dealer in the area. I can only assume that this dealership has been charging customers for service that VW owners are entitled too. Note: I do not recall the name of the guy I dealt with in the service department so selection of Danielle Dipietro is only because selection is required to submit More

James Coughlin was very professional, knowledgeable, and helpful. Fixed the problem and made the transaction easy and reasonable. Feel confident using VW for all my service needs. Very happy with the S helpful. Fixed the problem and made the transaction easy and reasonable. Feel confident using VW for all my service needs. Very happy with the Service staff. More

Excellent customer service and attention to detail! Addressed the problem quickly. Only issue was related to part availability. Addressed the problem quickly. Only issue was related to part availability. More

Associate was very clear on what had to be done as well as explaining the time that it would take. Very good service as explaining the time that it would take. Very good service More

My experience was a good one. The employees were professional and knowledgeable. They respected my time and completed all work in a timely manner professional and knowledgeable. They respected my time and completed all work in a timely manner More

Our advisor was very friendly and they fixed up the car as needed. The repair was covered by a recall. as needed. The repair was covered by a recall. More

very good, professional, courteous. I was in there at my appointed time and I picked up my car at the expected time my appointed time and I picked up my car at the expected time More

I was on time for my 8 o'clock appointment. The advisor was also on time. She was very courteous and explained to me what needs to be done, When I returned at 1 pm to pick up the car. it was already finish was also on time. She was very courteous and explained to me what needs to be done, When I returned at 1 pm to pick up the car. it was already finished. I did not waste any time. I am very pleased with the service More

My needs were met and they provided me with shuttle service so I didn’t have to wait there for 4 hours. service so I didn’t have to wait there for 4 hours. More

Went in to remedy recall, and left with a check engine light that previously wasn't there, luckily it was just an air sensor that was unplugged in clear view in the engine bay that I could figure out myse light that previously wasn't there, luckily it was just an air sensor that was unplugged in clear view in the engine bay that I could figure out myself. They also left a nice new grease stain on my driver's seat and door panel. More