Smithtown Volkswagen - Service Center

Over the past 15 years, we’ve had 4 VW’s, 2 leased in 2006 and 2009 and 2 owned. We always took them to Smithtown Saab and Volkswagen to get serviced, from something small like a nail in the tire (freque 2006 and 2009 and 2 owned. We always took them to Smithtown Saab and Volkswagen to get serviced, from something small like a nail in the tire (frequent) and lightbulbs (not as frequent, but still about 1x a year), to more severe things like oil pressure switches and air pumps and manifolds and gas tank emissions pumps and modules. We are down to only 1 VW in the household as I sold my car, but we will surely bring it in for service when needed (even though it sits in our garage and only gets driven 2x a week to the dry cleaners). Tom took very good care of us over the years and I enjoy the hassle-free service visits. Unfortunately, I came to a point I just didn’t want to keep putting money into my old Tiguan and sold it, otherwise I would’ve held onto it until I drove it into the ground, it was time to retire ole lassy. I strongly suggest to anyone who has an older Tiguan to check for rear end leaks because the rear 4x4 had to be replaced. More

Didn’t have an appointment but I needed wiper blades. The took me & got me in & out very quickly. Was very happy with everything from start to finish took me & got me in & out very quickly. Was very happy with everything from start to finish More

Always happy to get my beetle and eos repaired at this dealership. Very courteous staff and very helpful. Tom Wilde is the best been coming there fir years. Don’t change dealership. Very courteous staff and very helpful. Tom Wilde is the best been coming there fir years. Don’t change More

The service was spatacularTom met my needs with his help The service was spatacular Tom met my needs with his help and concerns. He always is a pleasant consultant and I would go to him The service was spatacular Tom met my needs with his help and concerns. He always is a pleasant consultant and I would go to him More

Knowledgeable service department, friendly employees and fast service. Tom Wilde explained to me what was wrong with my car, ordered the parts and had me back on the road before lunch! Thanks Smithtown VW! fast service. Tom Wilde explained to me what was wrong with my car, ordered the parts and had me back on the road before lunch! Thanks Smithtown VW! More

There was no pressure to buy and the sales person Bob Ribaudo explained everything just right. Bob also found the exact car we were looking for. Ribaudo explained everything just right. Bob also found the exact car we were looking for. More

The staff was friendly, professional and extremely knowledgeable while adhering to CDC guidelines. The waiting room was equipped with beverages and snacks which made the wait more enjoyable. knowledgeable while adhering to CDC guidelines. The waiting room was equipped with beverages and snacks which made the wait more enjoyable. More

Very positive experience. I leased a VW Jetta four years ago and feel it was the best car I ever drove. In returning to the same VW dealer I found exactly the car I wanted at a reasonable rate. ago and feel it was the best car I ever drove. In returning to the same VW dealer I found exactly the car I wanted at a reasonable rate. More

The people at sales are great, transparent and caring. The service department lacks empathy, organization and clarity. Nala of the service department is great though. The service department lacks empathy, organization and clarity. Nala of the service department is great though. More

Excellent, always very happy with your whole service team. They always go out of their way to make sure the customer is happy. Would recommend them team. They always go out of their way to make sure the customer is happy. Would recommend them More