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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,375 Reviews

1,375 Reviews of Smithtown Volkswagen - Service Center

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May 07, 2021

Always happy to get my beetle and eos repaired at this dealership. Very courteous staff and very helpful. Tom Wilde is the best been coming there fir years. Don’t change More

by LINDAD61543
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
May 08, 2021 -

Smithtown Volkswagen responded

Always a pleasure to help! and Thank you for being part of our Smithtown VW Family.

May 03, 2021

The service was spatacularTom met my needs with his help The service was spatacular Tom met my needs with his help and concerns. He always is a pleasant consultant and I would go to him More

by rtblasius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
May 04, 2021 -

Smithtown Volkswagen responded

Thank you for being part of our Smithtown VW Family :)

April 30, 2021

There was no pressure to buy and the sales person Bob Ribaudo explained everything just right. Bob also found the exact car we were looking for. More

by jackcut
Recommend Dealer
Yes
Employees Worked With
Bob Ribaudo
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Smithtown Volkswagen responded

Thank you so much for your review, and welcome to our Smithtown VW Family.

April 30, 2021

Knowledgeable service department, friendly employees and fast service. Tom Wilde explained to me what was wrong with my car, ordered the parts and had me back on the road before lunch! Thanks Smithtown VW! More

by vecho1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Apr 30, 2021 -

Smithtown Volkswagen responded

Thank you so much for being part of our Smithtown VW Family :)

April 28, 2021

The staff was friendly, professional and extremely knowledgeable while adhering to CDC guidelines. The waiting room was equipped with beverages and snacks which made the wait more enjoyable. More

by joanniep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde
Apr 30, 2021 -

Smithtown Volkswagen responded

Thank you for your review, and welcome to our Smithtown VW Family

April 26, 2021

Very positive experience. I leased a VW Jetta four years ago and feel it was the best car I ever drove. In returning to the same VW dealer I found exactly the car I wanted at a reasonable rate. More

by morrongidm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vinay Krishna is outstanding.
Apr 26, 2021 -

Smithtown Volkswagen responded

Thank you for being part of our Smithtown VW Family

April 22, 2021

The people at sales are great, transparent and caring. The service department lacks empathy, organization and clarity. Nala of the service department is great though. More

by michaelcrespo559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tom Wilde, James Coughlin
Apr 24, 2021 -

Smithtown Volkswagen responded

Thank you so much for being a Smithtown VW Family.

April 21, 2021

Excellent, always very happy with your whole service team. They always go out of their way to make sure the customer is happy. Would recommend them More

by VITAGIRL121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, Danielle Dipietro, James Coughlin, Edward Merman
Apr 24, 2021 -

Smithtown Volkswagen responded

Thank you so much for being part of our Smithtown VW Family.

April 19, 2021

We drive all the way from Queens just to get our car serviced at Smithtown VW because they have the best service. Wouldn’t go anywhere else! More

by Shanna
Recommend Dealer
Yes
Employees Worked With
Tom Wilde, Danielle Dipietro
April 19, 2021

Very easy and smooth process. Looking forward to being a customer for many years. You can see the professionalism starts at the top with GM Jhon Jaramillo. Danielle in service was great! Thank you Smithto More

by themate007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Dipietro
Apr 20, 2021 -

Smithtown Volkswagen responded

Thank you for being a Smithtown VW Family

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