Smithtown Volkswagen - Service Center

Accidents happen. My car was in for service and my instrument cluster was damaged during the repair. It was just an inconvenience to have to go back, twice because it wasn't repaired correctly. I tot instrument cluster was damaged during the repair. It was just an inconvenience to have to go back, twice because it wasn't repaired correctly. I totally understand, I've been doing this for 30 years (ASE Certified) and I've broken my share of stuff over this time. Danielle handled it just fine considering the position she was put in. More

Always excellent service and always easy to get an appointment..........every time!!! Employees are always professional, friendly, and accommodating. Will definitely return in the future. appointment..........every time!!! Employees are always professional, friendly, and accommodating. Will definitely return in the future. More

Courteous and professional staff treated me like gold. Made a same day appointment and waited for my vehicle in a clean waiting area. Thank you. Made a same day appointment and waited for my vehicle in a clean waiting area. Thank you. More

Jim and Mike were so professional and patient when my 21 year old daughter was working with them to lease her first car on her own . Because of them, I also decided to lease a VW. I’m a former Range Rover a year old daughter was working with them to lease her first car on her own . Because of them, I also decided to lease a VW. I’m a former Range Rover and Jeep owner, so to change to a German model was a big step f More

Had a check engine light just before a planned trip with the vehicle. They took me in last minute, checked out and repaired issue so that I was able to go on trip as planned. the vehicle. They took me in last minute, checked out and repaired issue so that I was able to go on trip as planned. More

I reside 20 miles closer to another Volks dealership. I am so pleased with the work and assistance provided by Smithtown, that I do and only will give my business to Smithtown. They are really great to d am so pleased with the work and assistance provided by Smithtown, that I do and only will give my business to Smithtown. They are really great to deal with! More

I am very happy with the service I received in the Service Department. Everyone was courteous, helpful and friendly. I am especially so happy to go to the Smithtown Volkswagen Service Department becau Service Department. Everyone was courteous, helpful and friendly. I am especially so happy to go to the Smithtown Volkswagen Service Department because of Tom Wilde. From the time I make my appointment to the time I leave I know I will be taken care of and do not need to worry about anything. As long as Tom is there I will be servicing my car at the Smithtown Volkswagen Service Dept. Tom thank you so very much for all you do to ensure my visit is more than satisfactory. More

Always on time and professional. Helps me with $$ wise Always on time and professional. Helps me with $$ wise which is important to do first on my car. Friendly service. Shop is very clean and following Always on time and professional. Helps me with $$ wise which is important to do first on my car. Friendly service. Shop is very clean and following covid 19 rules. More