Smithtown Volkswagen - Service Center

Service dept was great. Tom helped me a lot and told me what needed to be done, professional. They told me future service service that I may need soon. what needed to be done, professional. They told me future service service that I may need soon. More

Work was completed on time and notified as requested, all questions answered. My rep Tom was very knowledgeable. I like the multipoint inspection. service recommendations were not oversold as at some dealers questions answered. My rep Tom was very knowledgeable. I like the multipoint inspection. service recommendations were not oversold as at some dealers. More

Please request to speak with Tom. I have had nothing Please request to speak with Tom. I have had nothing but excellent experiences and have been dealing with him for over 4 years now. excellent serv Please request to speak with Tom. I have had nothing but excellent experiences and have been dealing with him for over 4 years now. excellent service advisor. More

very positive customer experience...treated exceptionally well...service was completed in a timely manner ...waiting area was clean and comfortable...pandemic precautions were apparent and appropriate...than well...service was completed in a timely manner ...waiting area was clean and comfortable...pandemic precautions were apparent and appropriate...thank you More

I was very pleased with the service and the follow ups. Definitely will be back and refer anyone to use them. Very Good job guys ups. Definitely will be back and refer anyone to use them. Very Good job guys More

Great service. Always ready to help. I have been dealing with them since 2019 and they have always been exceptional. I wud recommend them to all my family n frnd with them since 2019 and they have always been exceptional. I wud recommend them to all my family n frnd More

This is my second time to this dealership The service was good and the staff was friendly, but unfortunately the wait was longer than expected. good and the staff was friendly, but unfortunately the wait was longer than expected. More

Excellent job everytime thanks to james really nice guy and really helpfull on the service i recommend to everyone to go buy volkswagen from st james and really helpfull on the service i recommend to everyone to go buy volkswagen from st james More

Love this service department. They are thorough and efficient and very customer oriented for a great customer experience every time! I would not consider another dealer for this reason. efficient and very customer oriented for a great customer experience every time! I would not consider another dealer for this reason. More

Danielle was a pleasure to deal with and had genuine empathy when she explained to me that an unexpected and costly repair was needed. Her knowledge and experience led her to voluntarily reach out to VW empathy when she explained to me that an unexpected and costly repair was needed. Her knowledge and experience led her to voluntarily reach out to VW headquarters who were then able to dramatically lessen my costs due to a class action law suit that I was unaware of. She is a true asset to your company. More