Smithtown Volkswagen - Service Center

Nice people very professional! Had to come in for first oil change . Staff took care of me and I was very pleased with everything ! Thank you oil change . Staff took care of me and I was very pleased with everything ! Thank you More

Always a good experience During this pandemic I was hesitant to bring my car in for service. Although they did follow some type of protocol for safety it was not listed anywh During this pandemic I was hesitant to bring my car in for service. Although they did follow some type of protocol for safety it was not listed anywhere in the service area. The only way I knew was when I picked up my car they left the plastic cover on my steering wheel. You would think they would have removed it and wiped down the interior and left the windows partially open. I'm still wondering what they did for my safety. Just a thought. Also I asked for the "pothole special" which was to include a 4 wheel alignment, wheel balancing and rotation. When I got home I noticed on the invoice that the note; no alignment needed. But they did not reduce the cost of the service. More

Attentive to customer ‘s needs. Thanks. He had been letting us know how things were at while waiting for the part of the car to cool down. letting us know how things were at while waiting for the part of the car to cool down. More

Pleasurable experience. Service department followed all necessary social distancing guidelines. Tom was courteous, as always, and mindful of the time spent working on the car Service department followed all necessary social distancing guidelines. Tom was courteous, as always, and mindful of the time spent working on the car. Tom gave recommendations for services that were needed and a time frame for future preventative maintenance performance. More

Great service experience Thanks so much to the Smithtown VW Service team. Very prompt and courteous service/first inspection from Tom and the team, service items quickly deal Thanks so much to the Smithtown VW Service team. Very prompt and courteous service/first inspection from Tom and the team, service items quickly dealt with. They were able to fit me in for the service appointment at very short notice right before the Holiday weekend, so really went above and beyond! Thank you :) More

Very helpful! and timely! Several fluids needed to be changed and/or replenished, + new key fob batteries, inspection and new rear wiper blade. All done well and timely. Car dr Several fluids needed to be changed and/or replenished, + new key fob batteries, inspection and new rear wiper blade. All done well and timely. Car drives like new. Drop off was quick and was able to make son's drive through graduation on time. More

The service was great ! They took the time with my car and called me when it was ready and were very kind! Thanks for everything and called me when it was ready and were very kind! Thanks for everything More

Service on my vehicle was completed in a timely and professional manner. Social distancing guidelines were applied and masks were worn by all staff. I will definitely be returning for future service professional manner. Social distancing guidelines were applied and masks were worn by all staff. I will definitely be returning for future service appointments. More

Not complete Reason for visit: 1. Recall 2. Inspection Recall - all good Inspection - could not perform What does that cause ? - ANOTHER day of coming to Reason for visit: 1. Recall 2. Inspection Recall - all good Inspection - could not perform What does that cause ? - ANOTHER day of coming to center and getting car fixed. More

Quick and Easy Service was very professional without any overselling of unnecessary work on the car. They are taking all the required precautions for COVID-19. I wou Service was very professional without any overselling of unnecessary work on the car. They are taking all the required precautions for COVID-19. I would highly recommend them. More