Smithtown Volkswagen - Service Center

as far as the service dept goes... easy to deal with. drop off and pick up convenient easy to make appointment. conveniently located. all good drop off and pick up convenient easy to make appointment. conveniently located. all good More

Going to this dealership has been a positive experience every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. every time. Everyone is always professional and courteous. They have always resolved my car’s mechanical problems. More

Run down, not the most professional or efficient staff. They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professiona They never have loaners unlike BMW. The lounge is run down and very outdated. The staff always seem unhappy and aren't very presentable or professional. My car was done for hours yet no one called, I had to reach out. They give you the keys to your vehicle after it's being serviced and don't bother to inform you of where the car is even parked! I can fend for myself however that's not the way to run a foreign car dealership, one that's providing somewhat nicer cars. The guy came out after I had to wait for him and my car ended up being stowed about a 1/4 mile into the lot. How the heck is that professional? Not to mention it's covid however it shouldn't take 3-4 hrs for an oil change after I made an appointment. Unheard of. I also left multiple voicemails after I was told I would be refunded for something bc I have a lease after they forced me to pay to have my car looked at. The service manager never called me back after I called and left a few polite voicemails, I just wanted them to keep their word and I was friendly about it. Ended up just taking the $150 loss. Don't recommend VW in general, however Huntington VW is much better. More

Everyone was great, helped me greatly. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word greatly. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word More

I had a very good experience when getting my car serviced. My service adviser was very helpful and mechanics did a good job. I wil serviced. My service adviser was very helpful and mechanics did a good job. I wil More

Love my Atlas Thanks to Adam Shifrin for introducing me to the line. Mike DiMaria for all of his hard work and negotiating skills. And to Danielle Dipietro for cont Thanks to Adam Shifrin for introducing me to the line. Mike DiMaria for all of his hard work and negotiating skills. And to Danielle Dipietro for continued service and care. More

Everything was taken care of in one day!! I had an appointment for scheduled service. When I got there I found out there were 2 recalls on my car. Everything was taken care of on the same day I had an appointment for scheduled service. When I got there I found out there were 2 recalls on my car. Everything was taken care of on the same day avoiding me to make multiple trip. More

My time here was very quick and efficient. I was treated nicely. I felt safe during the Coronavirus and received my car back exactly how I left it nicely. I felt safe during the Coronavirus and received my car back exactly how I left it More

Great Sales Dept with a Howard Feinman and great Service Rep and SW service with Tom Wilde -all excellent people and great to deal with! Rep and SW service with Tom Wilde -all excellent people and great to deal with! More

Service on Golf It was prompt professional service. The service was responsive to my service recall on the performance monitor. Good communication and James called w It was prompt professional service. The service was responsive to my service recall on the performance monitor. Good communication and James called when the car was finished. More