Smithtown Volkswagen - Service Center

Top Notch Service! Called and made my appointment. They seemed short staffed with the Covid pandemic. Tom hustled to get me in and out of there. Upfront, great commun Called and made my appointment. They seemed short staffed with the Covid pandemic. Tom hustled to get me in and out of there. Upfront, great communicator, car was fixed and ready in no time! Very pleased! Thank you Tom! Steve More

Great job despite extenuating circumstances. It ended up costing me very little as they found a way to get it covered . I was grateful. I don’t like having to write at least 25 words to get review sub up costing me very little as they found a way to get it covered . I was grateful. I don’t like having to write at least 25 words to get review submitted but that is not the fault of the service department but rather the application. I would give the service department 5 stars but this app 1 Star. More

Rundown appearance/lounge Kind of unprofessional and never pull up my car when its done they just give me the keys and say its done. However, got my car done in a timely fashio Kind of unprofessional and never pull up my car when its done they just give me the keys and say its done. However, got my car done in a timely fashion. The place needs a ton of remodeling and looks dirty and outdated . More

Great service great team. Always pleasure to work with Tom at service. Very quick and helpful. Rafael drove me to my work. Very hardworking, bright team. They were extremely ca Always pleasure to work with Tom at service. Very quick and helpful. Rafael drove me to my work. Very hardworking, bright team. They were extremely careful with CDC guidelines during this pandemic. See you guys soon. More

Great and very professional. 'Xxxxxxxxxxxxxxx. !!!!!! Prompt, clean, Happy. The fact is I am satisfied. And have nothing more to say. Have a good day! Stay safe. Prompt, clean, Happy. The fact is I am satisfied. And have nothing more to say. Have a good day! Stay safe. More

Treated Great! Came in hoping to not repeat a bad experience at another dealer and I got treated great. Unrelated to the bad experience, I asked the other dealer lo Came in hoping to not repeat a bad experience at another dealer and I got treated great. Unrelated to the bad experience, I asked the other dealer look for an antifreeze leak 25,000 earlier while it was under warranty. They couldn’t find it. Smithtown found it during routine maintenance by themselves and then told me it was still under warranty. Only by about 3k short. I didn’t realize it was a 60 k power train warranty. Looking out for me - what a concept! And a loaner car overnight to boot. And it didn’t need brakes or tires when I asked them to check. Definitely coming back. BTW. I almost never do surveys and hate the hard sell, “ if you don’t give me the highest rating then I failed”. Didn’t happen here, no calls etc. This the second email to see if I was happy. I had the service done about two months ago. Great job! More

Prompt service. Worked very well with a customer's schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. More

I always have the best experience at Smithtown Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. More

Great, everytime! Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I hav Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I have have much to smile about. I will continue to bring my vehicle to Smithtown VW. More

Very fast and courteous service and wore gloves put keys in a baggy and wiped the car when they were done. I want to thank them for such quick service too in a baggy and wiped the car when they were done. I want to thank them for such quick service too More