Smithtown Volkswagen - Service Center

Rundown appearance/lounge Kind of unprofessional and never pull up my car when its done they just give me the keys and say its done. However, got my car done in a timely fashio Kind of unprofessional and never pull up my car when its done they just give me the keys and say its done. However, got my car done in a timely fashion. The place needs a ton of remodeling and looks dirty and outdated . More

Great service great team. Always pleasure to work with Tom at service. Very quick and helpful. Rafael drove me to my work. Very hardworking, bright team. They were extremely ca Always pleasure to work with Tom at service. Very quick and helpful. Rafael drove me to my work. Very hardworking, bright team. They were extremely careful with CDC guidelines during this pandemic. See you guys soon. More

Great and very professional. 'Xxxxxxxxxxxxxxx. !!!!!! Prompt, clean, Happy. The fact is I am satisfied. And have nothing more to say. Have a good day! Stay safe. Prompt, clean, Happy. The fact is I am satisfied. And have nothing more to say. Have a good day! Stay safe. More

Treated Great! Came in hoping to not repeat a bad experience at another dealer and I got treated great. Unrelated to the bad experience, I asked the other dealer lo Came in hoping to not repeat a bad experience at another dealer and I got treated great. Unrelated to the bad experience, I asked the other dealer look for an antifreeze leak 25,000 earlier while it was under warranty. They couldn’t find it. Smithtown found it during routine maintenance by themselves and then told me it was still under warranty. Only by about 3k short. I didn’t realize it was a 60 k power train warranty. Looking out for me - what a concept! And a loaner car overnight to boot. And it didn’t need brakes or tires when I asked them to check. Definitely coming back. BTW. I almost never do surveys and hate the hard sell, “ if you don’t give me the highest rating then I failed”. Didn’t happen here, no calls etc. This the second email to see if I was happy. I had the service done about two months ago. Great job! More

Prompt service. Worked very well with a customer's schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. schedule. Good communication. Polite and complete explainations of work needed, work done and work that will be coming due. More

I always have the best experience at Smithtown Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. Volkswagon. Extremely nice and never have an issue with any work done to my car. I would absolutely recommend. More

Great, everytime! Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I hav Every time I have been here for service, the service dept has been extremely professional, and, accomodating. I do not have one complaint, but, ,I have have much to smile about. I will continue to bring my vehicle to Smithtown VW. More

Very fast and courteous service and wore gloves put keys in a baggy and wiped the car when they were done. I want to thank them for such quick service too in a baggy and wiped the car when they were done. I want to thank them for such quick service too More

Able to get service with minimal interaction. Appreciate that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. More

I would give them 6 stars if I could. My car sat for 3 weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running and drove very shaky and rough. Of course I took it in to Smithtown VW and had them take a look at it. They replaced a faulty part and cleaned out the engine because there was all this carbon gunk on everything. The car is running much better, and they even changed my oil too because you’re supposed to do that when cleaning the engine. What I would have imagined to be an expensive day wasn’t really too bad, just a cleaning. I drove the car pretty aggressively afterwards to see if it would run bad and it didn’t, wow those cars really do take off like the road runner bird haha! More