Smithtown Volkswagen - Service Center

Able to get service with minimal interaction. Appreciate that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. that during a pandemic. The social distancing was observed. I was able to pick up without seeing anyone. More

I would give them 6 stars if I could. My car sat for 3 weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running weeks because of the virus, and I decided to start it up to ensure the battery had a charge. The car started fine, but the engine was hardly running and drove very shaky and rough. Of course I took it in to Smithtown VW and had them take a look at it. They replaced a faulty part and cleaned out the engine because there was all this carbon gunk on everything. The car is running much better, and they even changed my oil too because you’re supposed to do that when cleaning the engine. What I would have imagined to be an expensive day wasn’t really too bad, just a cleaning. I drove the car pretty aggressively afterwards to see if it would run bad and it didn’t, wow those cars really do take off like the road runner bird haha! More

I feel that the service group is very pro active and gives me good advice with sensible recommendations. I’m very happy that I got a car here. gives me good advice with sensible recommendations. I’m very happy that I got a car here. More

Excellent Customer Service Always treated with the utmost respect and I am made to feel important each and every time. Service is always top notch. Advisor is always courteou Always treated with the utmost respect and I am made to feel important each and every time. Service is always top notch. Advisor is always courteous and polite. More

This service team there is excellent. My car was fixed the same day that I had dropped it off for service. I would highly recommend them to anyone the same day that I had dropped it off for service. I would highly recommend them to anyone More

Very satisfied customer for years! Had a concern and took the car in and left it. Tom has the mechanics take a peak and came back with an answer! Thankfully nothing is needed right now, but in the future yes the car in and left it. Tom has the mechanics take a peak and came back with an answer! Thankfully nothing is needed right now, but in the future yes. Will be taking my cars here until we move! More

He was great and super efficient! Got my car back within a day! And was super informative and was very patient with going over the paperwork with me a day! And was super informative and was very patient with going over the paperwork with me More

I was surprised by the attitude and unprofessional behavior I received when I brought my VW in. I walked in and stood being stared out before I finally asked after some time if this was where I was behavior I received when I brought my VW in. I walked in and stood being stared out before I finally asked after some time if this was where I was suppose to be. They had been engaged in a conversation and cellphone activity. Then Danielle responded “what’s up?” I said why I was there and told yo sign a paper. I picked it up to read to which she got annoyed and told me loudly just sign it. I said I’m sorry I don’t just sign things I’d like to know what I’m signing. Then a James came in who asked her what was going on and then turned to me and scolded me calling me young lady. I think their staff greeting customers need to be trained in customer service and respect. More

Car maintenance I'm a repeat customer and I trust no one but Smithtown VW with my cars because of their honesty. Once again, excellent service. I brought my cars in f I'm a repeat customer and I trust no one but Smithtown VW with my cars because of their honesty. Once again, excellent service. I brought my cars in for oil change and inspection. During the inspection, their technician noticed that the battery was almost out, they took the liberty of informing me prior to changing it, and were very generous with the price. The service was above and beyond. More

service writers very friendly and perconable not clearly marked as to where the service entrance is. once inside a little on the drab side but the people working there were very nice not clearly marked as to where the service entrance is. once inside a little on the drab side but the people working there were very nice More