Smithtown Volkswagen - Service Center

Take Your Car Here - Don't Do This At Home! Last year, I had one of my friends flush my coolant because it was looking really gross. Items given were the VW coolant from parts, and several gallo Last year, I had one of my friends flush my coolant because it was looking really gross. Items given were the VW coolant from parts, and several gallons of distilled water. Fast forward 2 years and 40,000 miles, the coolant tank under the hood looked disgusting. I took my car in and asked if I could get my antifreeze flushed. Tom took care of me right away and I got fresh PINK antifreeze, not dark murky purple brown that was in the engine. Very satisfied with the result. Moral of the story, unless your friends know what they're doing to a tee or work for Volkswagen or Audi, don't let them flush your coolant - it needs to be vacuumed out and disposed of properly (very lethal to pets and against the law, you could get a ticket if you just pour it somewhere you're not supposed to). And a big warning to anyone checking your coolant levels - DO IT WHEN THE ENGINE IS ICE COLD, THE COOLANT WILL BUBBLE OUT OF THE THING AND BURN YOU. More

GREAT DEALER! Dealer and service advisor, Tom, are great Mike is one of the top cars guys in the dealer business Only one negative is the age of the building. V Dealer and service advisor, Tom, are great Mike is one of the top cars guys in the dealer business Only one negative is the age of the building. VW is surrounded by beautiful, new car dealers More

James is awesome!From start to finish he did what he said. I have complete confidence in Smithtown Volkswagen. I will be back when needed. said. I have complete confidence in Smithtown Volkswagen. I will be back when needed. More

I find this section of this review as excessive and unnecessary.. Tom in service has been great to work with over the years. Thank you unnecessary.. Tom in service has been great to work with over the years. Thank you More

Efficient and friendly. great service. had an appointment. greeted me on time, friendly staff. efficient service. very well organized.Job well done, no problems so far after great service. had an appointment. greeted me on time, friendly staff. efficient service. very well organized.Job well done, no problems so far after being serviced. More

Jetta GLI Sunroof Professional and courteous. Tom Wild and Evan, Maintenance tech was determined to fix the rattle in the sunroof. It’s fixed, at least for now. Professional and courteous. Tom Wild and Evan, Maintenance tech was determined to fix the rattle in the sunroof. It’s fixed, at least for now. More

Very pleasant experience. Did what I asked and explained what car may need in the near future. Wait time was reasonable and waiting room was comfortable. what car may need in the near future. Wait time was reasonable and waiting room was comfortable. More

Danielle was extremely considerate of my time and financial needs and expectations. She fully explained the recommended services and charges as well as informing me of what to expect for the next rec financial needs and expectations. She fully explained the recommended services and charges as well as informing me of what to expect for the next recommended service. I highly recommend! More

Great Expereience clean waiting area, good choice of snacks and drinks. chairs are comfortable. work done correct the first time. staffs are very friendly and helpful. clean waiting area, good choice of snacks and drinks. chairs are comfortable. work done correct the first time. staffs are very friendly and helpful. very pleased. More

The dealership was fine and the employees were nice... other than having an issue getting a repair that VW was aware of and not the dealership the experience was fine. other than having an issue getting a repair that VW was aware of and not the dealership the experience was fine. More