Smithtown Volkswagen - Service Center

Great Expereience clean waiting area, good choice of snacks and drinks. chairs are comfortable. work done correct the first time. staffs are very friendly and helpful. clean waiting area, good choice of snacks and drinks. chairs are comfortable. work done correct the first time. staffs are very friendly and helpful. very pleased. More

The dealership was fine and the employees were nice... other than having an issue getting a repair that VW was aware of and not the dealership the experience was fine. other than having an issue getting a repair that VW was aware of and not the dealership the experience was fine. More

Emergency service visit when I discovered the key for my wheel locks went missing. Team stepped in a had tech remove the locks on all four tires and reinstall new lug nuts. In and out in less the 45 minu wheel locks went missing. Team stepped in a had tech remove the locks on all four tires and reinstall new lug nuts. In and out in less the 45 minutes. Job well done taking care of a customer in need! More

Having done business with Smithtown Volkswagen for many years, I always feel welcome whether buying a new car or service appointments. Service dept is very accommodating. years, I always feel welcome whether buying a new car or service appointments. Service dept is very accommodating. More

Very pleased with Smithtown Saab and Volkswagen. I had a headlight out on my Tiguan and they replaced it 1, 2,3. The Xenon bulbs are expensive when they burn out, so don’t be shocked if you get a bill of ov headlight out on my Tiguan and they replaced it 1, 2,3. The Xenon bulbs are expensive when they burn out, so don’t be shocked if you get a bill of over $200 - it’s just an expensive bulb. Now both headlights shine nice and white the way they should and hopefully I’ll get a decent life out of them. Thank you Tom for accommodating me! More

Tom does an awesome job. Professional, friendly, and outstanding customer service. I’ve only brought in my car for routine maintenance work and it’s been a pleasurable experience. outstanding customer service. I’ve only brought in my car for routine maintenance work and it’s been a pleasurable experience. More

I have been taking my 2010 Volkswagen beetle to Smithtown Volkswagen for 10 years. I have always enjoyed my experience with them. the staff are curtious and helpful. Volkswagen for 10 years. I have always enjoyed my experience with them. the staff are curtious and helpful. More

I’ve been going to this dealership for close to a decade now. The service is done in a quick and reliable manner, I have yet to have any service issues. now. The service is done in a quick and reliable manner, I have yet to have any service issues. More

JUST OK Some of the employees were chatting while ignoring the fact that i was not being helped....not as friendly as i would expect when dealing with the pub Some of the employees were chatting while ignoring the fact that i was not being helped....not as friendly as i would expect when dealing with the public More

Tom was extremely patient and answered all my questions. And he was so great with all the details and explained everything. Great service from a professional. And he was so great with all the details and explained everything. Great service from a professional. More